FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gainsight CSdata reconciliationdashboard creationreport buildingsystem administrationdata accuracytroubleshootingdata syncingemail campaignscustomer success plans
Soft Skills
attention to detailclear written communicationcollaborationproactiveability to prioritizeindependent managementknowledge sharingprocess documentationproblem-solvinguser training
Tools & Technologies
SalesforceZendeskKantataMavenlinkFinancialForceCertiniaSaaS platformsemail programshealth scoresworkflows
Industry Keywords
customer successprofessional servicesdata validationsystem integrationsmonthly reconciliationNPSproject setupresource planningticket handlingbusiness analysis
About the role
Key responsibilities & impact- Help manage and improve Gainsight features like customer success plans, workflows, email programs, and health scores
- Keep data accurate by monitoring system integrations and resolving any issues
- Create and maintain dashboards and reports to track customer health, NPS, and renewals
- Support daily operations by handling tickets, troubleshooting issues, and testing updates
- Assist with customer communications and email campaigns
- Monitor integrations with Salesforce and Zendesk and help resolve any data issues
- Take ownership of the monthly reconciliation process to ensure all project and financial data is accurate
- Support day-to-day system administration, including user access, project setup, and resource planning
- Build reports and dashboards to track team performance, project health, and financials
- Maintain data quality through regular checks and updates
- Support and train users, and keep documentation up to date
- Work with the Business Analyst to turn business needs into clear tasks
- Collaborate with team members to share knowledge and improve processes
- Help maintain documentation and standard ways of working
- Proactively highlight risks or issues to keep everything running smoothly
Requirements
What you’ll need- 3–5 years of systems administration experience in a SaaS or tech environment
- Hands-on experience with Gainsight CS (workflows, health scores, email programs, dashboards) or with any similar platform
- Familiarity with Salesforce integrations, data syncing, and validation
- Proven ability to manage day-to-day operations across multiple systems independently
- Strong attention to detail, especially with data accuracy, and experience building business reports and dashboards
- Able to prioritize and manage multiple tasks with minimal supervision
- Clear written communication in English, including documenting processes and raising issues
- Collaborative and proactive, with a willingness to share knowledge and work across global team
- Nice to Have: Experience with Kantata or similar tools (like Mavenlink, FinancialForce, or Certinia)
- Exposure to month-end processes or data reconciliation
- Experience working with customer success or professional services teams.
Benefits
Comp & perks- Benefits at Ideagen