Ideagen

Product Adoption Specialist

• Owning engagement for Mazlan free-trial customers within your assigned region.
• Managing a portfolio of trial accounts from activation through to conversion.
• Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins.
• Understanding customer workflows and tailoring guidance to their specific needs.
• Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges.
• Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors.
• Sharing best practices and resources that help customers realise value quickly.
• Monitoring trial health and flagging at-risk accounts early.
• Working closely with Sales to support conversion conversations and customer handovers.
• Sharing customer feedback and insights with Product, Customer Success, and Commercial teams.

AI Adoption Manager

Revenue Operations

• Partner with Sales and Revenue leaders to provide operational support and strategic insights that drive business performance.
• Analyse pipeline health and sales performance to identify risks, opportunities, and areas for improvement.
• Support forecasting cycles, territory planning, target setting, and capacity planning activities.
• Maintain forecast accuracy and pipeline integrity through effective governance and reporting practices.
• Collaborate with commercial teams to improve processes, enhance efficiency, and support operational scalability.
• Assist with deal reviews and commercial processes, ensuring consistency, accuracy, and alignment with business objectives.
• Produce meaningful reports and dashboards that translate complex data into actionable recommendations.
• Drive continuous improvement initiatives across systems, tools, and revenue operations processes.

Revenue Operations Partner

Product Manager

• Owning the Mazlan agent platform roadmap, prioritising new capabilities and workflow depth based on customer needs, adoption data, and platform maturity
• Building clear business cases for platform investments, defining success metrics upfront and tracking activation, engagement, and workflow completion post-launch
• Running structured discovery with enterprise customers and internal domain experts to identify high-value automation and decision-support opportunities
• Creating working agent prototypes and workflow stubs using agentic tooling to validate interaction design and customer value before engineering commitment
• Producing engineering-ready specifications that define agent interaction flows, orchestration logic, context handling, confidence gating, and evaluation criteria
• Monitoring platform usage signals to understand how customers are integrating Mazlan into daily work and where friction or drop-off occurs
• Representing Mazlan in commercial forums, customer advisory boards, and enablement sessions, translating platform capabilities into compelling customer value
• Partnering closely with Product and Sales leadership to align platform priorities with commercial targets and customer segment strategy

AI Product Manager

Business Development Rep

• Lead, coach, and develop a team of Business Development Representatives to deliver consistent high performance
• Act as a role model by demonstrating best-in-class business development behaviours, techniques, and standards
• Build and execute structured development plans to support individual and team progression
• Create a high-energy, positive, and motivating team environment that drives engagement and results
• Inspire and motivate the team to exceed pipeline, activity, and performance targets
• Drive pipeline generation and qualification to support regional revenue growth
• Monitor team performance using data and insights to continuously optimise outputs and conversion rates
• Recruit, hire, and onboard high-potential BDR talent, building a strong future talent pipeline
• Collaborate closely with Sales, Marketing, and Demand Generation teams to align on strategy and execution
• Ensure effective use of sales tools and CRM systems
• Establish scalable processes, frameworks, and ways of working to improve team effectiveness
• Maintain accurate reporting and visibility of pipeline performance

BDR Manager

Account Executive

• Develop and maintain senior stakeholder relationships
• Create and execute strategic account plans that support customer objectives and business growth
• Identify opportunities for account expansion, including additional products, services, and solution adoption
• Manage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing success
• Act as the primary point of contact for strategic account activity and customer engagement
• Deliver accurate forecasting, account reporting, and pipeline management
• Maintain account information and activity within Salesforce
• Collaborate with internal teams to resolve customer challenges and maximise value delivered
• Share customer feedback and market insights to support product and go-to-market strategy.

Account Director

Technical Customer Success

• Addressing customer inquiries and issues, providing initial troubleshooting.
• Logging and tracking customer issues using a ticketing system.
• Collecting detailed information from customers to accurately understand their problems.
• Resolving basic technical issues or escalating complex cases to higher-level support.
• Providing feedback to customers on their queries and ensuring satisfactory resolution.

Customer Success Engineer – Tier 1

• Handling more complex technical issues that have been escalated from Tier 1.
• Conducting thorough analysis to identify the root causes of technical problems.
• Working closely with Tier 1 support and other departments for issue resolution.
• Providing guidance and training to Tier 1 support to enhance their problem-solving skills.
• Updating and maintaining internal knowledge bases and documentation.

Customer Success Engineer – Tier 2

Performance Marketing

• Develop and deliver the paid media strategy to support lead generation, pipeline growth and wider business objectives.
• Plan, execute and optimise PPC campaigns across platforms including Google Ads, Microsoft/Bing Ads, LinkedIn and Meta.
• Manage campaign performance through bid optimisation, audience targeting, budget allocation and conversion rate improvement.
• Conduct keyword research and competitor analysis to identify opportunities for growth and increased market visibility.
• Monitor, analyse and report on campaign performance, providing actionable insights and recommendations to stakeholders.
• Collaborate with content, product marketing, sales and web teams to deliver integrated and effective marketing campaigns.
• Oversee paid media budgets, ensuring spend is effectively managed and delivers maximum return on investment.
• Drive continuous improvement through testing, innovation and the adoption of PPC best practices.

PPC Manager

• Deliver individual new business ARR targets in line with team and organisational objectives
• Build, manage, and maintain a healthy and qualified sales pipeline through outbound prospecting, inbound leads, and targeted account engagement
• Manage the full sales cycle, including discovery, qualification, solution positioning, negotiation, and close
• Conduct product demonstrations and present tailored proposals aligned to customer requirements
• Engage with a range of stakeholders across functions such as operations, quality, supply chain, procurement, and IT
• Support the preparation and submission of RFPs, tenders, and formal proposals with cross functional input
• Maintain accurate and up-to-date opportunity, pipeline, and forecast data within CRM systems (e.g., Salesforce)
• Collaborate with marketing on lead generation campaigns and timely follow-up activities
• Partner with customer success teams to support smooth onboarding and transition post-sale
• Share market insights, customer feedback, and competitive intelligence to inform sales strategy

Product Marketing

• Owning the GTM systems roadmap, ensuring core platforms are aligned to business priorities and built to scale
• Driving system optimisation, identifying inefficiencies, reducing duplication and improving user experience
• Leading cross-functional delivery, working closely with Revenue Operations, IT, Sales, Marketing and Finance
• Improving data integrity and insight for accurate revenue data
• Supporting AI and automation adoption to improve productivity and forecasting accuracy
• Managing vendors and spend, contributing to procurement decisions
• Owning enterprise-scale implementation programmes for system rollouts
• Enabling M&A integration for acquired businesses into GTM systems
• Leading and developing a high-performing team, building capability across systems, data and analysis

Director, RevTech, GTM Systems

Customer Success Manager

• Act as the dedicated technical contact for assigned customers, building trusted, long-term relationships.
• Manage the post-implementation customer lifecycle, ensuring customers maximise the value of their Ideagen solutions.
• Own and resolve customer incidents, service requests and technical escalations.
• Coordinate and deliver product enhancements, feature releases and solution updates.
• Manage multiple customer initiatives simultaneously, keeping stakeholders informed and engaged.
• Facilitate testing, gather feedback and support successful deployments.
• Configure, maintain and enhance solutions within Ideagen's low-code/no-code platform, with the majority of your time spent on hands-on platform work.
• Translate customer requirements into effective, scalable solutions.
• Identify opportunities for process improvements and increased customer value.
• Create reports, dashboards and insights that support customer objectives.
• Collaborate with Product, Engineering, Support and Customer Success teams to deliver successful outcomes.
• Take ownership of deliverables, ensuring work is completed to a high standard and within agreed timelines.
• Support user adoption through training, guidance and knowledge sharing.
• Advocate for customer needs and feedback across the business.

Technical Success Manager

Executive

• Build, launch and optimise LinkedIn advertising campaigns using Sponsored Content, Lead Gen Forms and account-based targeting
• Manage campaign budgets, pacing and performance across multiple regions
• Write and brief engaging B2B ad copy tailored to professional audiences
• Develop and refine audience strategies using matched audiences, ABM lists and buyer-persona targeting
• Monitor performance daily, running A/B tests to improve CTR, CPL and lead quality
• Collaborate with regional marketing, sales and operations teams to align campaigns with pipeline goals
• Track and report on campaign performance, lead quality and contribution to pipeline

Campaign Executive

Content Marketing Manager

• Create high-quality, SEO and GEO-optimised content including blog posts, FAQs, how-to guides and competitor comparisons that position Ideagen as an authoritative source in AI search results
• Use performance data to inform content decisions, identifying what topics, formats and angles are driving organic and AI visibility and doubling down on what works
• Identify opportunities and create content across external platforms including Reddit, Quora, LinkedIn groups, G2 and industry forums, treating each as a channel for organic and AI visibility rather than an end in itself
• Monitor, manage and respond to content and engagement across these platforms, tracking how activity, user-generated content and review sentiment is influencing organic performance and AI citation rates
• Produce regular performance reports using tools including Profound, translating data into clear insights and actionable next steps
• Collaborate with the SEO and GEO Manager and wider marketing team to ensure content and platform activity aligns with organic growth objectives

Content and Community Specialist

Accounts Receivable

• Manage customer accounts and follow up on payments
• Review overdue accounts and help resolve outstanding balances
• Perform bank and account reconciliations regularly
• Prepare and send invoices, statements, and payment reminders
• Coordinate with teams to address billing or payment issues
• Maintain accurate records in the ERP system
• Support month-end activities and basic reporting
• Assist with audits and suggest process improvements

AI Adoption Manager

Revenue Operations Partner

AI Product Manager

BDR Manager

Account Director

Customer Success Engineer – Tier 1

Customer Success Engineer – Tier 2

PPC Manager

PPC Manager

Account Executive

Director, RevTech, GTM Systems

Technical Success Manager

Campaign Executive

Content and Community Specialist

Invoicing & Receivables Specialist