Technical Success Manager

Ideagen

Technical Success Manager at Ideagen, acting as a trusted advisor for strategic customer solutions. Managing post-implementation lifecycle and coordinating technical support for client relationships.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and technical solutions within a software or SaaS environment, with a strong focus on delivering value through effective communication, problem-solving, and hands-on technical delivery.

Highest-signal resume keywords

Customer Relationship ManagementTechnical AptitudeReporting and Analytics ToolsStakeholder ManagementTroubleshooting and Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Low-Code/No-Code Platform ConfigurationRelational Database ConceptsData StructuresTechnical Release CoordinationCustomer Project Management

Soft Skills

Excellent CommunicationOrganizational SkillsConsultative ApproachAbility to Manage Multiple PrioritiesCalm Under Pressure

Tools & Technologies

Business Intelligence ToolsReporting ToolsAnalytics Tools

Industry Keywords

SaaSSoftwareCustomer SuccessTechnical EscalationsCustomer Lifecycle Management

About the role

Key responsibilities & impact

Act as the dedicated technical contact for assigned customers, building trusted, long-term relationships.
Manage the post-implementation customer lifecycle, ensuring customers maximise the value of their Ideagen solutions.
Own and resolve customer incidents, service requests and technical escalations.
Coordinate and deliver product enhancements, feature releases and solution updates.
Manage multiple customer initiatives simultaneously, keeping stakeholders informed and engaged.
Facilitate testing, gather feedback and support successful deployments.
Configure, maintain and enhance solutions within Ideagen's low-code/no-code platform, with the majority of your time spent on hands-on platform work.
Translate customer requirements into effective, scalable solutions.
Identify opportunities for process improvements and increased customer value.
Create reports, dashboards and insights that support customer objectives.
Collaborate with Product, Engineering, Support and Customer Success teams to deliver successful outcomes.
Take ownership of deliverables, ensuring work is completed to a high standard and within agreed timelines.
Support user adoption through training, guidance and knowledge sharing.
Advocate for customer needs and feedback across the business.

Requirements

What you’ll need

Experience in a customer-facing role within a software, SaaS or technology environment.
Strong technical aptitude and an understanding of how systems, applications and data interact.
Knowledge of relational database concepts and data structures.
Experience working with reporting, analytics or business intelligence tools.
The ability to translate technical concepts into clear, practical guidance for customers.
Excellent communication and stakeholder management skills, with confidence engaging at all levels of a customer organisation.
Strong organisational skills and the ability to manage multiple priorities simultaneously.
A consultative approach, focused on understanding customer needs and delivering measurable value.
Experience coordinating technical releases, enhancements, incidents or customer projects.
Strong troubleshooting and problem-solving skills, with the ability to remain calm under pressure.
The ability to balance strategic customer conversations with hands-on technical delivery work.
Most importantly, you'll be passionate about helping customers succeed. You'll enjoy building long-term partnerships, taking ownership of outcomes and using your technical expertise to deliver exceptional customer experiences.

Benefits

Comp & perks

Benefits at Ideagen