Incredible Health

Security Engineer

• Owning our compliance program end to end: driving our annual SOC 2 Type 2 audits from evidence collection through auditor walkthroughs, and running Vanta as our governance home base year-round.
• Completing security questionnaires, addendums, and AI risk assessments for the IT and security teams at our hospital clients — and making sure they understand we're doing the right thing. (Health systems ask great, hard questions. You'll have great answers.)
• Running real BCDR tests and treating them like live incidents to find the gaps before the gaps find us.
• Coordinating annual pen tests and driving remediation of findings within SLA.
• Managing security across our stack: AWS, Heroku, Cloudflare, Google Workspace, GitHub, and our communication tools.
• Administering our laptop fleet for a fully remote team — imaging, shipping, MDM enrollment, inventory, and end-of-life — so every machine is encrypted, managed, and remotely wipeable.
• Running access reviews and enforcing least privilege: pruning admin lists, enforcing SSO and 2FA, and tuning password policies.
• Ensuring new employees get access to everything they need on day one, and departing ones are locked out the same day — partnering with HR and Finance on a tight onboarding/offboarding loop through Rippling and Google.
• Evaluating and securing AI tooling — from how our team uses Claude and MCP servers to partnering with engineering on customer questions about AI risk, bias testing, and model governance.
• Doing vendor management and procurement reviews, and finding savings while you're at it.
• Staying on top of the rapidly evolving AI threat landscape and adapting our defenses and team training as fast as the attackers adapt theirs.
• Playing professor and educating our team on everything security.
• Advising leadership on security matters during project planning, and working with our full stack engineers to ship improvements you identify.
• Being the savior in the event of a security incident — leading response, analysis, and the write-up afterward.
• Supporting co-workers when they manage to put their computers in a bad place. (They should enjoy talking to you, and you to them!)

Senior IT/Security Engineer – AI-native

Customer Success Manager

• Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn.
• Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals.
• Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through.
• Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution.
• Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders.
• Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes.
• Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements.
• Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality.

Senior IT/Security Engineer – AI-native

Enterprise Customer Success Manager – AI-native