Field Liaison – PSC Program Operations

Johnson & Johnson

Field Liaison managing Patient Service Center operations across various US cities. Responsible for ensuring communication on patient access cases and operational updates among teams.

Posted 6/5/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

patient servicesfield reimbursement supportpayer relationsprocess improvementsreimbursement challengesdata compilationdocumentation managementaccount planningpipeline managementbusiness reviews

Soft Skills

clear communicationpresentation skillsorganizational skillsadaptabilityproblem-solvingcollaborationfeedback managementescalation managementinterpersonal skillseffective management

Tools & Technologies

CRM systemscase management systemsMicrosoft Office

Certifications & Qualifications

Bachelor's degree

Industry Keywords

pharmaceutical operationsbiotech operationshealthcarelife sciencespatient support servicesmarket accessField Reimbursement ManagersField Reimbursement Associate Directorsaccess barriersservice level agreements

About the role

Key responsibilities & impact

Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings.
Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients.
Compile and share PSC performance data to support field strategies and account planning.
Maintain structured feedback loops and accurate documentation of interactions in CRM and PSC case management platforms.
Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
Troubleshoot patient and account specific reimbursement challenges and assistance programs.
Identify field-reported access barriers and partner with PSC Operations leadership on process improvements.

Requirements

What you’ll need

Bachelor's degree required - preferably in healthcare, life sciences, pharmacy, or business administration.
A minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function.
Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams.
Proficiency with CRM, case management systems, and Microsoft Office tools.
Clear, confident communicator with strong presentation skills.
Highly organized, adaptable, and effective in managing multiple escalations.

Benefits

Comp & perks

Inclusive work environment
Professional development opportunities
Health insurance
Retirement plans