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IT Service Reliability & Operations Manager – SAP Supply Chain
Johnson & JohnsonIT Service Reliability & Operations Manager overseeing reliability and operations for SAP Supply Chain applications across EMEA. Focused on problem management, incident coordination, and continuous service improvement.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Service ManagementApplication OperationsReliability EngineeringProduction SupportERP applicationsITIL practicesIncident ManagementProblem ManagementChange ManagementService Level Management
Soft Skills
communicationcollaborationstructured communication
Tools & Technologies
SAPJD Edwardsservice management tools
Industry Keywords
Supply ChainLogisticsManufacturingWarehouse Operationsmulti-supplier environmentssystem integrationsperformancecapacitygovernancecontinuous improvement
Tech Stack
Tools & technologiesERPITSM
About the role
Key responsibilities & impact- Support the reliability, availability, and operational performance of business‑critical Supply Chain applications , including SAP and JD Edwards (JDE) , across the EMEA region.
- Ensure reliable and predictable application services through proactive monitoring of availability, performance, and capacity.
- Coordinate major incident response to restore services quickly and minimize business impact through effective collaboration.
- Own end to end Problem Management across the application portfolio, driving effective root cause analysis.
- Drive observability maturity across SAP and mixed ERP landscapes by proactively reviewing system health and performance indicators.
- Provide governance and oversight across core service management, security, change, knowledge, vendor, and continuous improvement processes.
Requirements
What you’ll need- 7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support roles within large enterprise environments.
- 3–5+ years of hands‑on experience supporting ERP applications in a production environment, preferably within Supply Chain, Logistics, Manufacturing, or Warehouse Operations.
- Practical understanding of ITIL practices, particularly Incident, Problem, Change, Request, and Service Level Management.
- Experience working in multi‑supplier environments and coordinating vendor performance.
- Good communication skills, including structured communication during incidents.
- Experience triaging operational issues across applications, system integrations, background jobs, performance, and capacity.
- Understanding of SAP logistics and supply chain execution processes, including warehousing and transportation flows.
- Hands‑on experience performing proactive SAP system health, performance, and capacity reviews to drive preventive and corrective operational actions.
- Ability to assess business impact of incidents across supply chain operations.
Benefits
Comp & perks- Competitive total rewards , including salary, annual bonus, and a strong pension and insurance package
- Flexible working arrangements supporting work‑life balance
- Comprehensive health, wellbeing, and mental wellness programs , including on‑site and virtual fitness options
- Paid maternal and parental leave and family‑friendly policies
- Access to learning, development, and internal career opportunities across Johnson & Johnson’s global organization
- Opportunities to engage with local community initiatives and social impact activities
- An inclusive, collaborative workplace , working with diverse, international teams