Senior Manager, Change Management & Training

Johnson & Johnson

Sr. Manager Change Mgmt. & Training leading business adoption and ERP implementation in supply chain operations. Join Johnson & Johnson in improving health innovations globally.

Posted 6/8/2026full-timeRaynham • Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $122,000 - $245,000 per yearWebsite

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Hard Skills

change managementstakeholder engagementorganizational readinesstraining developmentproject deliveryoperational processesERP systemssupply chain platformschange management frameworksbusiness readiness

Soft Skills

interpersonal skillsnegotiating skillsinfluencing skillscollaborationcustomer focuspeople managementleadershipcommunicationcontinuous improvementorganizational pulse gauging

Certifications & Qualifications

Bachelor's degreeProsci certificationADKAR certificationKotter 8-step certification

Industry Keywords

Medical Devices Supply Chainbusiness transformationenterprise initiativesglobal change managementprocess redesignproject governancebusiness adoptionlogisticsplanningtransformation programs

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Develop and implement end-to-end change management plans for ERP and supply chain system implementations, upgrades, and process redesigns
Conduct organization readiness assessments and change impact analyses to identify risks, gaps, and mitigation strategies
Ensure the Program Management Organization (PMO) is aligned and fully aware of resources needs, coordinated deliverables and areas of risk and/or concern.
Design stakeholder engagement frameworks: identify key stakeholders and drive engagement and alignment across various key discussions and decisions.
Partner with process leads, business owners and subject matter experts to identify major changes across People, Process, and Technology.
Work with owners to proactively implement Change Impact Mitigations into project governance and communicate appropriately to impacted partner groups.
Partner with process leads and subject matter experts to develop and implement a comprehensive business readiness and cutover plan that enables the impacted functions to migrate onto the new platform successfully (i.e. transactional data clean-up, re-labeling, physical inventory counts, etc).
Ensure our communications plan provides proactive, concise, and pertinent communications to key groups and impacted users as they relate to project execution, business transformations, change impacts, program awareness, etc.
On an ongoing basis, gauge the organizational “pulse” through various means (i.e. dialog, surveys, etc) in order to better understand external perspectives and opportunities.
Partner with impacted leaders, process leads, business SME’s to understand end-user audience, needs, changes, to design and deliver curriculum and trainings.
This includes tracking of training effectiveness and performance to drive continuous improvement.
Partner with global team of Supply Chain experts in design, development, maintenance and improvement of global business processes and integration points.
Ensure quality delivery of team goals on time and within budget.
Partner with program leads to establish coordinated project plans / schedules / results, especially around execution of business simulation and validation/readiness.

Requirements

What you’ll need

Bachelor's degree required (Business, Supply Chain, Operations, Information Systems, Organizational Change, or related field)
5 years of progressive experience in change management, training, or transformation roles supporting enterprise initiatives
Proven experience leading global change and training efforts for enterprise systems (e.g., ERP, planning, logistics, or supply chain platforms)
Strong knowledge of change management methodologies, stakeholder engagement, and organizational readiness practices
5 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs
3 years of organizational change management, communications, training, or business adoption leadership within a large transformation program or business unit
Proficiency in change management frameworks (Prosci /ADKAR, Kotter 8-step, or equivalent)
Requires deep understanding of Medical Devices Supply Chain
Demonstrated hands-on project delivery required
Experience designing, developing, implementing, and leading operational technological processes within a global organization required
Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired results
Requires people management and development experience
Strong customer focus (internal & external), including development and management of partners
Ability to effectively lead and govern cross-functional decision-making bodies required

Benefits

Comp & perks

120 hours vacation per calendar year
40 hours sick time per calendar year
13 days holiday pay per calendar year
Up to 40 hours personal and family time per calendar year
480 hours parental leave within one year of birth/adoption/foster care
240 hours bereavement leave for immediate family member
80 hours caregiver leave in a 52-week rolling period
32 hours volunteer leave per calendar year
80 hours military spouse time-off per calendar year