Field Liaison, PSC Operations

Johnson & Johnson

Field Liaison in Patient Service Center at Johnson & Johnson coordinating between internal teams and Field Reimbursement Managers. Ensuring patient access and supporting operational workflows.

Posted 6/12/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

patient servicesfield reimbursement supportpayer relationsaccount planningdata compilationaccess trends analysisreimbursement issue resolutionprogram implementationcompliance standardsdocumentation management

Soft Skills

clear communicationpresentation skillsorganizational skillsadaptabilityproblem-solvingteam collaborationescalation managementstrategic thinkinginterpersonal skillsconfident communicator

Certifications & Qualifications

Bachelor's degree

Industry Keywords

pharmaceutical operationsbiotech operationshealthcarelife sciencesmarket accesspatient support servicespayer policy updatesnon-promotional requirementsfield reimbursementbusiness reviews

About the role

Key responsibilities & impact

Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members
Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers
Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients
Compile and share PSC performance data to support field strategies and account planning
Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners
Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks by ensuring team readiness
Ensure all communications and materials align with non-promotional requirements and compliance standards.

Requirements

What you’ll need

Bachelor's degree required - preferably in healthcare, life sciences, pharmacy, or business administration
A minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function
Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams
Clear, confident communicator with strong presentation skills
Highly organized, adaptable, and effective in managing multiple escalations.

Benefits

Comp & perks

Inclusive work environment
Professional development opportunities