Sales Associate – Orthopaedics

Johnson & Johnson

Sales Associate providing clinical support for DePuy Synthes surgical products in Pennsylvania. Engaging with surgeons and healthcare systems to deliver economic value and customer satisfaction.

Posted 6/19/2026full-timeLancaster • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

sales processproduct portfoliocustomer knowledgesurgical instrumentsoperating room procedurestechnical assistancehospital billingpurchase orderssales reportsequipment maintenance

Soft Skills

interpersonal communicationnegotiationinfluencingstrategic thinkingproblem solvingbusiness acumencustomer satisfactioncustomer retentioninsight sharingconsultation

Tools & Technologies

DePuy Synthes productsSterile Processing Departmentoperating room equipmentpromotional materialssales documentationtracking systemsasset management

Certifications & Qualifications

Bachelor’s DegreeAssociate DegreeMedical CertificationCSTPT

Industry Keywords

market share objectivesproduct conversionsclinical knowledgecustomer insightsquality standardsterritory managementmilitary transition

About the role

Key responsibilities & impact

Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers.
Assist in the attainment of established sales goals including market share objectives in prescribed territory.
Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.
Guide and assist surgeons in the operating room through their clinical and product knowledge.
Use product knowledge to present, demonstrate, and ensure proper utilization of DePuy Synthes products.
Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation.
Troubleshoot and provide other technical assistance; handle customer requests, effectively manage hospital billing, create/close purchase orders.
Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels.
Prepare sales reports and documents as required.
Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability.
Ensure all promotional materials are maintained in a presentable manner.
Ensure DePuy Synthes Services and offering meet highest quality standards.
Focus on customer satisfaction and retention; and improving the customers’ insights into DePuy Synthes tangible and non-tangible value proposition and solutions.
Differentiate DPS’s products versus competition by providing the customer unique insights.

Requirements

What you’ll need

Bachelor’s Degree or Associate Degree or Medical Certification (CST, PT, etc.) + minimum of 2 years of professional and/or related experience
Minimum of 4 years of professional and/or related experience
Recently transitioned from Active Military Duty
The ability to work in a lab/operating room environment
A valid driver's license issued in the United States
The ability to travel which may include weekend and/or overnight travel
Residence in or willingness to relocate to the posted territory
Strong interpersonal communication, negotiation, influencing, strategic thinking, problem solving, and business acumen skills required
Strong technical product knowledge of surgical instruments, procedures, protocols and solutions preferred

Benefits

Comp & perks

Competitive salary
Health insurance
Retirement plans
Flexible work arrangements
Professional development opportunities