Clinical Account Specialist – Electrophysiology

Johnson & Johnson

Clinical Account Specialist at Johnson & Johnson providing expert clinical assistance for electrophysiology systems. Collaborating with medical staff to enhance product effectiveness and customer relationships.

Posted 6/26/2026full-timeKnoxville • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

electrophysiology systemscatheter equipmentcardiac ablationcardio imagingEP technologyconsultative selling techniquesaccount documentationexpense reportingclinical knowledgetechnical knowledge

Soft Skills

collaborationcommunicationmentoringcustomer relationship managementplanningschedulingbest practices sharingcustomer educationteamworkadaptability

Tools & Technologies

hospital laboratory settingelectrophysiology productssales management toolstraining materialscustomer relationship management softwaredocumentation systemsexpense management systemsclinical support toolsscheduling softwarecommunication platforms

Certifications & Qualifications

bachelor's degreeACAS program completionvalid driver's license

Industry Keywords

healthcare industrypatient caredisease statestherapeutic trendsinstitutional trendscompliance regulationsclinical product supporttechnical assistancesales opportunitiescustomer case support

About the role

Key responsibilities & impact

Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment
Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training
Collaborate with peers to share best practices to increase value for customers
Use consultative selling techniques to identify potential sales opportunities within the account
Create awareness of electrophysiology solutions and facilitate Territory Sales Manager (TM) contact with key decision makers
Maximize customer case support capability through proper planning and scheduling techniques
Drive collaboration and maintain consistent communication across the team
Develop and share best practices with US Field Sales and Service colleagues
Develop and grow mutually beneficial customer relationships within and beyond the EP lab
Stay current on company products, best practices, and relevant literature
Provide mentoring for new team members as requested
Perform administrative work, including managing account documentation and expense reporting
Ensure compliance with all Federal, State, and Company regulations

Requirements

What you’ll need

A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company’s ACAS program
A valid driver's license issued in the United States
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear.
May be required to lift up to 60 lbs.

Benefits

Comp & perks

Inclusive work environment
Professional development opportunities