Senior Manager, Field Action & Escalation

Johnson & Johnson

Senior Manager Field Action & Escalation in MedTech handling product quality escalations and compliance issues. Leading operational excellence within a cross-functional team for healthcare innovation.

Posted 6/26/2026full-timeCincinnati • New Jersey, Ohio, Texas • 🇺🇸 United StatesSenior💰 $122,000 - $212,750 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

quality system processestechnical writingproduct issue escalationfield action processesaudit processesprocess improvementsbudget managementemployee performance managementregulatory compliancetraining program development

Soft Skills

collaborationcommunicationleadershipproblem resolutionorganizational skillsinterpersonal skillsperformance managementstakeholder engagementstrategic thinkingbusiness acumen

Tools & Technologies

technology platform for quality reviewaudit management systemsregulatory compliance toolsdata monitoring systemsproject management softwaredocument management systemstraining management systemsfield action reporting toolsperformance tracking systemsbudgeting software

Industry Keywords

Pharmaceutical industryMedical Device industryBiologics industryFDA regulationsEU Medical Device DirectivesEU Medical Device RegulationNotified Body inspectionsoperational excellencefield corrective actionsquality review board

About the role

Key responsibilities & impact

Drive operational excellence of product escalations and field action processes under applicable J&J procedures and regulatory requirements
Manage MedTech Surgery team responsible for scheduling, coordination, and preparation of Product Issue Escalation and Quality Review Board (QRB) Meetings
Oversight of the department’s budget, hiring, retaining, and developing qualified personnel, as well as resolving all personnel issues and employee performance management
Provide support to internal and external audit processes
Serve as SME in responsible areas for internal and external audits
Monitor key process metrics for product issue escalation and field actions, communicate status and identify opportunities for process improvements across MedTech organizations
Support OUS affiliates, with monitoring field action reporting through action closure, identifying process improvements to ensure timeliness closures
Establish and maintain policies and procedures to ensure compliance with local, state and federal environmental regulations and standards including compliance with all Food & Drug Administration (FDA) and European Union Medical Device Directives (MDD)/European Union Medical Device Regulation (MDR) as well as all other applicable global regulatory requirements
Act as a representative for J&J Medical Devices to US FDA, worldwide health authorities and notified bodies, as applicable
Communicate business-related issues or opportunities to next management level
Manage field corrective actions, any associated regulatory actions and follow-ups; lead in product problem resolution as part of follow-up from QRB and CAPA
Oversee technology platform supporting the product issue escalation, quality review board, and field action processes to ensure compliance to regulations and standards and effective internal process flow
Establishes and maintains training programs to execute field actions with required stakeholders to effectively determine product quality issue resolution
Responsible for communicating business related issues or opportunities to next management level

Requirements

What you’ll need

BA/BS degree or equivalent is required
Eight (8) years of experience in the Pharmaceutical, Medical Device, or Biologics industry with managerial experience is required
Experience owning & executing Quality system processes strongly preferred
Proven experience in successfully collaborating across functions and delivering business results
Strong documentation skills and technical writing capability
Experience in supporting health authority and or Notified Body inspections

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off including vacation, sick time, holiday pay, parental leave, and bereavement leave
Volunteer leave
Military spouse time-off
Remote work options