Senior Manager, Benefit Operations – Americas

Johnson & Johnson

Senior Manager leading benefits operations across North America and Latin America at Johnson & Johnson. Responsible for vendor management, service delivery, and team development.

Posted 6/27/2026full-timeTampa • Florida, New Jersey • 🇺🇸 United StatesSenior💰 $122,000 - $212,750 per yearWebsite

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Applicant Tracking System Keywords

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Hard Skills

benefits operationsvendor governanceperformance managementservice level agreementscontractual obligationshealth and welfare administrationretirement administrationabsence managementdisability managementoperational performance

Soft Skills

relationship managementcollaborationcoachingteam developmentcontinuous improvementstakeholder managementemployee engagementleadershipcommunicationorganizational skills

Certifications & Qualifications

Bachelor’s degree

Industry Keywords

HR shared servicesoutsourced service deliverypensions administrationleave administrationdesign best practicesmatrixed organizationglobal organization

About the role

Key responsibilities & impact

Serve as the primary relationship owner for third-party benefit vendors across the Americas, ensuring strong, collaborative partnerships.
Lead vendor governance, including performance management, service reviews, and ongoing alignment to service expectations and business priorities.
Monitor and hold vendors accountable to service level agreements (SLAs), contractual obligations, and performance standards.
Oversee end-to-end delivery of benefits operations, including health and welfare, retirement, absence and disability management, and related services.
Build and maintain strong working relationships with Global Services, Corporate Services Total Rewards, HR Business Partners, and other key internal stakeholders.
Identify and drive continuous improvement initiatives to enhance operational efficiency and employee experience.
Lead, coach, and develop a team of benefits operations professionals to deliver high performance and strong employee engagement.

Requirements

What you’ll need

Bachelor’s degree
8–10+ years of experience in benefits operations, HR shared services, or a related operational leadership role
Demonstrated experience managing complex vendor relationships and outsourced service delivery models
Deep experience benefits, pensions, and leave administration including understanding design and industry best practices
Proven ability to manage cross-functional stakeholder relationships in a matrixed, global organization
Experience leading teams and driving operational performance

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year