Senior Business Solutions Analyst

Johnson & Johnson

Business Solutions Sr Analyst at Johnson & Johnson facilitating order management and customer service operations. Collaborating with various teams to enhance operational processes and analytics.

Posted 6/27/2026full-timeTitusville • Kentucky, New Jersey • 🇺🇸 United StatesSenior💰 $79,000 - $127,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

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The ideal candidate must demonstrate strong analytical and process improvement capabilities while effectively collaborating with cross-functional teams to translate business needs into actionable solutions. A focus on customer service and attention to detail is essential for ensuring compliance and successful project outcomes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProcess DocumentationData AnalysisProcess ImprovementUser Acceptance TestingRoot Cause AnalysisOrder-to-CashProject CoordinationEnhancement RequestsBusiness Simulation Testing

Soft Skills

Customer FocusCollaborationAttention to DetailCommunicationPresentation SkillsProcess OrientationPartner EngagementAnalytical ThinkingProblem SolvingInterpersonal Skills

Tools & Technologies

ERPSAPSalesforceEDICustomer PortalsCase ManagementDigital PlatformsProcess FlowsReporting ToolsAutomation Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Sales Order ManagementSupply ChainCustomer ServiceCommercial OperationsProcess GovernanceSystem ValidationChange ControlTransactional DataMaster DataCustomer Experience

Tech Stack

Tools & technologies

ERPGo

About the role

Key responsibilities & impact

Serve as a supporting team member in Sales Order Management process governance
Partner with Customer Service, Supply Chain, and other teams to document business needs, process requirements
Translate business requirements into acceptance criteria, process documentation, and enhancement requests
Analyze transactional, process, master data, and customer experience information
Map current-state and future-state processes including data handoffs and system touchpoints
Support project testing, validation activities, and post-Go-live monitoring
Support compliance, system validation, change control, and documentation processes

Requirements

What you’ll need

Minimum of a Bachelor’s degree is required
4 years of relevant experience in Customer Service, Order Management, Supply Chain, business solutions, business analytics, process improvement, or digital transformation
Experience supporting ERP, SAP, Salesforce, EDI, customer portals, case management, or related integrated digital platforms
Experience documenting business requirements, process flows, acceptance criteria, reporting needs, enhancement requests, user stories, or automation opportunities
Strong customer focus and connection between process, data, system functionality
Project coordination, partner engagement, and collaboration skills
Experience supporting business simulation testing, user acceptance testing, or defect management is preferred
Solid grasp of Order-to-Cash, Customer Service, distribution, or related commercial operations processes is preferred
Attention to detail, process orientation, and root cause analysis skills are required
Excellent written, verbal, and presentation skills including summarizing complex information

Benefits

Comp & perks

Time off benefits including vacation and sick time
13 days holiday pay including floating holidays
40 hours work, personal and family time
480 hours parental leave within one year
240 hours bereavement leave for immediate family members
80 hours caregiver leave in a 52-week rolling period
32 hours volunteer leave per calendar year
80 hours military spouse time-off per calendar year
Eligibility for retirement plan and savings plan