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Senior Manager, Global CRM
Johnson & JohnsonSenior Manager, TPO Global CRM leading product strategy for DePuy Synthes' technology platforms. Driving customer engagement and sales effectiveness through high-value CRM solutions.
Posted 7/8/2026full-timeRaritan • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesSeniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM product strategy and management, with a strong focus on aligning technology solutions to commercial objectives and ensuring compliance with data privacy and regulatory standards. Proven ability to lead cross-functional teams and manage product lifecycles effectively.
Highest-signal resume keywords
CRM Product StrategySalesForce.com CRMProduct OwnershipStakeholder EngagementData Privacy Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementProduct Lifecycle ManagementTechnology Solutions TranslationAnalyticsIntegration Management
Soft Skills
Cross-Functional CollaborationCommunicationCultural Awareness
Tools & Technologies
CRM PlatformsMarketing Automation ToolsCustomer Data Systems
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Enterprise ITCommercial TechnologiesCustomer Engagement
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
- Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
- Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
- Lead cross‑functional collaboration with IT delivery teams, vendors, and architects to ensure high‑quality, on‑time product delivery.
- Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
- Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
- Track product performance and adoption, using insights to drive continuous improvement and value realization.
Requirements
What you’ll need- Bachelor's degree required (Information Technology, Computer Science, Business, or related field)
- 8 -10 years of experience in technology product ownership or product management within enterprise IT environments
- Strong background supporting commercial or customer‑facing technologies, including SalesForce.com CRM platforms
- Proven ability to translate complex business needs into prioritized technology solutions
- Experience working with global stakeholders across regions and cultures
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development