Manager – North America Benefits Operations

Johnson & Johnson

Manager responsible for North America Benefits Operations at Johnson & Johnson. Leading a team to manage benefits and retirement programs across the US, Canada, and Puerto Rico.

Posted 7/10/2026full-timeTampa • Florida, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing benefits and retirement operations across North America, ensuring compliance and efficiency while leading a team of Benefits Operations Analysts. Proven ability to resolve complex issues and enhance employee experience through effective collaboration with vendors and internal teams.

Highest-signal resume keywords

Benefits Operations ManagementHealth & Welfare AdministrationRetirement Plan AdministrationTeam LeadershipProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits OperationsHR Shared ServicesRetirement Plan AdministrationHealth & Welfare ProgramsProcess Improvement

Soft Skills

Team DevelopmentCollaborationEscalation Management

Industry Keywords

Regulatory ComplianceMulti-Country OperationsVendor ManagementInternal ControlsService Standards

About the role

Key responsibilities & impact

Manage the day-to-day delivery of benefits and retirement operations across North America (US, Canada, Puerto Rico)
Ensure accurate, timely, and compliant administration of health & welfare, retirement, and related programs
Partner with vendors and internal teams to resolve operational issues and maintain high service standards
Lead, coach, and develop a team of Benefits Operations Analysts
Act as the primary escalation point for complex or sensitive benefits and retirement issues
Collaborate with third-party administrators and vendors to ensure seamless service execution
Ensure adherence to company policies, regulatory requirements, and internal controls across all benefits operations
Identify opportunities to improve processes, enhance efficiency, and improve employee experience

Requirements

What you’ll need

5+ years of experience in benefits operations, HR shared services, or related field
Experience in health & welfare and retirement plan administration
Proven experience leading teams and managing operational workloads
Strong problem-solving skills with the ability to manage escalations effectively
Experience supporting multi-country operations (US, Canada, Puerto Rico) preferred
Familiarity with shared services or global services models preferred