Customer Service Representative

Johnson & Johnson

Customer Service Representative providing exceptional service at Johnson & Johnson. Collaborating with internal departments to enhance customer experience while managing inquiries and orders.

Posted 7/10/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing inquiries and complaints while ensuring compliance with quality systems. Proficient in handling commercial relationships and translating customer needs into actionable business requirements.

Highest-signal resume keywords

Customer Interaction ManagementCommercial Relationship NegotiationOrder Processing ComplianceMS Office ProficiencyCRM and ERP Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementKPI AchievementInventory ManagementBusiness Requirement TranslationComplaint Resolution

Soft Skills

Effective CommunicationDecision MakingMultitaskingCollaborationProblem Solving

Tools & Technologies

MS OfficeCRMERPSFDCSAP

Industry Keywords

Quality SystemsSOPCustomer Service NetworkStakeholder EngagementSupply Chain Collaboration

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.
Managing customer and commercial team interactions through telephony services.
Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s.
Contribute to the National Customer Service Network providing support when needed.
Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.
Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.

Requirements

What you’ll need

Experience in commercial relationship and negotiation, able to handle Customer interaction.
Demonstrated ability to translate Customer needs into business requirements.
Proven ability to handle multiple competing priorities.
Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.)
Office skills: Standard office telephone, Email, Outlook
Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications.

Benefits

Comp & perks

Up to 18 weeks of parental leave to support new parents
4 days of volunteer leave to give back to the community
Option to purchase up to 2 weeks of additional annual leave for extra time off
Enjoy a dedicated Wellbeing Day to prioritise self-care
Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
Access to an Employee Assistance Program for personal and professional support
Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
Life insurance coverage for added peace of mind
And much more...