Johnson & Johnson

Customer Support

• Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with internal policies, contract requirements, and business procedures.
• Act as the primary liaison between Deal Desk, Contract Management, Offer Development partners, and the Field Sales Organization (FSO) to facilitate agreement execution.
• Manage contract, pricing, billing, and revenue-related requests supporting Spine sales execution and customer needs.
• Investigate and resolve pricing, billing, invoicing, and revenue discrepancies across multiple business systems.
• Partner with Sales, Customer Service, Account Management, Contract Management, and other cross-functional teams to ensure timely issue resolution and operational excellence.
• Maintain data quality and support reporting activities that drive business decision-making and process visibility.
• Identify process improvement opportunities and support initiatives that enhance operational efficiency and customer experience.
• Support sales support platforms through system administration, user access management, and operational support activities.

Sales Operations Specialist, Sales Support

Sales

• Be responsible for attaining sales objectives, presenting complex clinical and business information on JJIM's immunology products and services to an audience of office and institutional based Rheumatology healthcare professionals, government agencies, professional and patient groups, health plans and others involved in the decision-making process.
• Use discretion and judgment to execute the franchise and company brand strategy and tactics within the assigned customer segment, which may include physicians within specialty medical practices and their staff, specialists within local hospitals, clinics, and pharmacists within a specific geographic area.
• Influence decision makers and influencers within assigned customers to support the use of the company's products in the treatment of relevant disease states by developing and applying clinical and business expertise, and effective selling skills.
• Execute marketing strategies at the local level, leveraging resources appropriately and working successfully with company team members and counterparts to share ideas and information to enhance business results.
• Build customer loyalty by identifying and cultivating relationships with key decision makers at the local level who can influence decision making within the healthcare provider systems.

Senior Immunology Sales Specialist – Rheumatology

Supply Chain

• Defining and executing the digital strategy and multi-year roadmap for Clinical Supply Chain.
• Leading major transformation initiatives that modernize systems, processes, data, and ways of working across Clinical Supply Chain and R&D.
• Driving simplification, standardization, and end-to-end process integration across planning, manufacturing, packaging, labeling, logistics, and clinical supply operations.
• Ensuring transformation efforts deliver measurable improvements in reliability, agility, productivity, compliance, and patient experience.
• Leading and developing a global organization of approximately 70+ employees and contractors across digital solutions, systems, and business transformation.
• Building a high-performing, inclusive culture focused on innovation, collaboration, accountability, and continuous development.

Senior Director, Digital – Clinical Supply Chain

Supervisor

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers' technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned

Territory Supervisor, Northeast

Analyst

• Conduct literature searches, systematic reviews, evidence synthesis, and landscape assessments for trauma, foot and ankle, and CMF products, including fracture fixation, plating systems, and craniomaxillofacial reconstruction technologies
• Perform targeted evidence searches to support competitive intelligence, product positioning, and stakeholder engagement across the trauma portfolio
• Maintain and update evidence libraries, reference databases, and bibliographic files for the trauma portfolio
• Summarize and critically appraise published clinical and economic evidence, identifying key findings and implications for HEMA strategy
• Support the development and updating of health economic models and cost calculators for trauma-related procedures and technologies
• Gather and validate model inputs from published literature, clinical data, claims analyses, and internal data sources
• Analyze clinical, claims, and real-world data to generate evidence supporting the value of trauma products
• Assist in the preparation of value briefs, evidence summaries, and case stories
• Prepare presentations, data summaries, infographics, and reports for internal teams, advisory boards, and external audiences
• Develop and maintain standardized templates for HEMA deliverables to ensure consistency across the trauma portfolio
• Monitor the competitive landscape, clinical guidelines, reimbursement trends, and emerging evidence in the trauma market
• Track and summarize key congress presentations, competitor publications, and clinical practice updates relevant to the trauma segment
• Coordinate with cross-functional teams including Marketing, Medical Affairs, R&D, and Regulatory on evidence needs and project timelines
• Maintain organized project trackers, timelines, and documentation to ensure on-time delivery of HEMA projects
• Participate in team meetings and professional development activities to build expertise in health economics and the trauma market

Trauma, F&A, CMF HEMA Analyst

QA Engineer

• Drive and deliver audit strategies and capabilities for applicable therapeutic program level(s), Clinical System, Clinical Supplier, or Local Operating Company audits.
• Foster the partnership between audit strategy and execution teams and enhance the value of Clinical audit programs through enhancing the audit report peer review process and the analysis and communications of meaningful audit outcomes.
• Monitor audit outcome trends and identification of pro-active collaboration opportunities with stakeholders to resolve and address compliance related matters and identify opportunities to enhance audit strategy and overall quality and compliance of clinical programs across therapeutic areas.
• Maintain and share expert-level GCP knowledge with the ability to provide critical information, advice and guidance on complex quality and compliance issues.
• Conduct GCP audits & support GxP Audits as applicable (expected up to 50% time) with a focus on audits relevant to the responsible therapeutic areas.

Manager, Clinical QA Program Lead

• Drive and deliver audit strategies and capabilities for applicable therapeutic program level(s)
• Conduct GCP audits & support GxP Audits
• Develop tactical and operational audit plans to implement and deliver domain-specific audit strategies
• Independently lead and manage the domain-specific compliance audit programs
• Serve as the primary contact for applicable Clinical QA domain specific activities

Manager

• Serve as the primary Healthcare Compliance Officer for assigned APAC markets, including South Korea, Hong Kong, and Taiwan
• Execute healthcare compliance strategies aligned with regional and global priorities
• Identify, assess, and manage compliance risks related to commercial, promotional, professional education, and other business and operational activities
• Provide practical, risk-based guidance to business leaders on healthcare compliance requirements and ethical decision-making
• Partner with cross-functional stakeholders to embed compliance controls into business processes and market activities
• Support core compliance program elements, including governance, risk assessments, monitoring, reporting, and training programs
• Collaborate with Legal and other functions to support investigations, audits, and regulatory or health authority interactions
• Monitor regulatory developments and industry trends across APAC and escalate emerging risks as appropriate
• Prepare compliance risk assessments, insights, and updates for regional leadership
• Promote a strong culture of integrity, accountability, and speak-up across supported markets

Manager, HCC Other APAC

Director

• Own and continuously evolve the global commercialization readiness framework.
• Define launch criteria, risk identification standards, and execution governance models.
• Lead pre-launch workshops focused on positioning, workflow integration, and technical differentiation.
• Translate product roadmap features into field-relevant technical-commercial execution models.
• Align deployment strategies with regional commercial leadership.
• Lead coordinated early-launch commercial readiness and execution in partnership with regional and global core teams (i.e. Education and Service).
• Provide in-field presence during priority launch waves to ensure execution consistency across countries / regions.
• Identify execution risks and drive corrective actions during early commercialization phases.
• Define early adoption performance indicators aligned to utilization trajectory, workflow reliability, and competitive differentiation.
• Standardize post-launch escalation pathways and mitigation strategies across markets.
• Partner with regional leadership to ensure launch execution supports sustained commercial performance.
• Establish post-launch evaluation cadence to ensure accountability and continuous improvement.
• Provide structured leadership updates on launch readiness, execution quality, and commercialization performance.
• Build model, capabilities, and team to support global strategic expansion initiatives, early launch experiences and on-going success.
• Institutionalize repeatable launch templates applicable across Bronchoscopy, Urology, and Digital Solution initiatives.
• Capture field insights and integrate learnings into global playbooks and training standards.

Director – Global Commercialization, Launch Excellence

Operations

• Support the Latin America S&OE operating model, ensuring consistent execution routines, escalation paths, and decision cadence.
• Provide visibility of risks (service, inventory, capacity, backorders) and ensure alignment across sites and stakeholders.
• Support trade-off discussions and ensure clear communication, tracking, and follow-through of decisions and actions.
• Partner with Customer Service and site operations to support prioritization and maintain transparency of customer-impacting decisions.
• Ensure alignment between site-level execution and regional governance, reinforcing consistency, accountability, and readiness.
• Track adherence to processes, identify recurring gaps, and support continuous improvement initiatives.

Service Ops Lead – Market Execution

Engineer

• Lead packaging initiatives and programs across secondary and tertiary packaging, ensuring clear scope, milestones, stakeholder alignment, risk management and execution discipline.
• Own and maintain packaging roadmaps aligned with product lifecycle needs, site priorities, capacity plans, sustainability objectives, and evolving regulatory expectations, including ownership of budget planning and preparation of CARs.
• Drive innovation and change by identifying, evaluating and implementing new packaging materials, technologies, processes and ways of working that improve robustness, efficiency, sustainability and business continuity.
• Act as the secondary and tertiary packaging engineering subject matter expert, providing technical guidance on materials, pack structures, protective strategies, equipment interfaces, manufacturability and distribution requirements.
• Provide technical oversight for packaging development, qualification, validation and lifecycle management activities to ensure packaging integrity, manufacturability and reliable performance across internal sites and external partners.
• Monitor current and emerging packaging regulations, standards and industry expectations; assess their impact on packaging operations, documentation, processes and site implementation plans.
• Partner with Quality, Regulatory, Manufacturing, Procurement, Planning, Logistics, Product and MSAT stakeholders to align packaging decisions, communicate risks and drive timely implementation of mitigations.
• Lead technical assessments, investigations and problem-solving activities related to packaging materials, processes, suppliers, distribution performance and operational issues.
• Coach and support packaging engineers and cross-functional partners by sharing expertise, strengthening technical capability and promoting consistent application of packaging standards and best practices.
• Represent MSAT Packaging in cross-functional forums and contribute to governance, prioritization and decision-making for packaging initiatives.

Senior Principal Engineer – Packaging

Financial Planning and Analysis

• Lead strategy, delivery, and ongoing optimization of Supply Chain Finance
• Own and support Intercompany financial processes and system integrations
• Lead solution architecture and design for SAP S/4HANA Supply Chain Finance capabilities
• Partner with Finance, Manufacturing, Planning, and Supply Chain leaders to translate business requirements
• Provide technical leadership to project teams, system integrators, and offshore delivery partners
• Ensure systems meet SOX, audit, and data governance requirements
• Lead and develop a team of IT professionals and managed service partners
• Collaborate with enterprise architecture and cybersecurity teams

Senior Technology Manager, SC Finance

Accounts Receivable

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers
• Invest time (up to 50%) on-site with HCPs
• Educate HCPs on product coverage, prior authorizations, and reimbursement processes
• Collaborate with field support team members
• Address critical access and affordability issues for patients
• Build strong, trust-based relationships with customers
• Manage territory logistics, routing, and account business planning
• Maintain and grow knowledge of national, regional, local, and account market dynamics
• Collaborate with internal J&J departments

Field Reimbursement Manager – Immunology, Dermatology

Solutions Engineer

• Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems
• Oversee and optimise the satellite systems supporting Customer Services and external customers
• Own the International customer experience narrative by translating business requirements into customer expectations
• Lead the development, prioritisation, and delivery of the digital customer experience capability and technology roadmap
• Partner end to end with Commercial, Customer Service, Supply Chain, Finance, Technology, and external customers
• Provide people, virtual team, and cross‑functional leadership
• Drive governance, adoption, enhancements, and user experience improvements

Senior Manager, Customer Service Digital Solutions

• Accountable for the successful development of EP Clinical Account Specialists (CAS)
• Directly supervises new CAS hires throughout their early development
• Partners closely with the Regional Business Director to enable all aspects of developing CAS talent
• Oversees the region’s training effectiveness and optimizing clinical coverage
• Implements strategic hiring and development plans aimed at improving regional CAS performance
• Works in close alignment with the Regional Technology Specialist (RTS) and Territory Managers (TM)
• Provides strategic oversight and continuity in CAS development

Sales Operations Specialist, Sales Support

Senior Immunology Sales Specialist – Rheumatology

Senior Director, Digital – Clinical Supply Chain

Territory Supervisor, Northeast

Trauma, F&A, CMF HEMA Analyst

Manager, Clinical QA Program Lead

Manager, Clinical QA Program Lead

Manager, HCC Other APAC

Director – Global Commercialization, Launch Excellence

Service Ops Lead – Market Execution

Senior Principal Engineer – Packaging

Senior Technology Manager, SC Finance

Field Reimbursement Manager – Immunology, Dermatology

Senior Manager, Customer Service Digital Solutions

Clinical Manager – Electrophysiology