Senior Facilities Manager – Network Portfolio

Jones Lang LaSalle Americas, Inc.

Facilities Manager responsible for maintaining property services and stakeholder engagement. Ensuring compliance and efficient running of facilities at JLL.

Posted 5/21/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

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Hard Skills

facilities managementproperty managementvendor managementoccupational health and safetybuilding inspectionstechnical aspects of propertyComputer Room Air-conditioningChiller systemFire Protection systemMechanical & Electrical system

Soft Skills

customer service focuspeople skillsconflict resolutionescalation managementstakeholder managementleadershipmentoringchange managementprocess improvementadministration skills

Industry Keywords

service deliveryportfolio managementreactive maintenanceroutine maintenance24-hour availabilitygovernancecontinuous improvementemergency coordinationclient contract complianceFM space

About the role

Key responsibilities & impact

Responsible for the delivery of the Facilities Team’s services to operate and maintain the allocated portfolio
Engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk
Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
Responsible for the delivery of customer and property services to a portfolio of buildings
Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
Ensure compliance with regulations / requirements of client contract and all facilities procedures
Manage administration and organisation of information for analysis and presentation to senior management team
Assist with any duties as assigned by the Facilities leadership team on an as needs basis
Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement
Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible
24-hour availability for emergency co-ordination and escalation management
Ability to work flexible hours to accommodate multiple time zones.

Requirements

What you’ll need

Prior experience in facilities, property management, hospitality or related field preferred
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
Experience in front and back office processes is required with strong administration skills, preferably in the FM space
Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
An understanding that Facilities management services involves the provision of both reactive maintenance and routine maintenance across the allocated portfolio with 24-hour call out / contact requirement
Proven ability to lead, mentor and develop technical teams
Strong conflict resolution and escalation management capabilities
Excellent stakeholder management across all organisational levels
Change management and process improvement expertise.

Benefits

Comp & perks

18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars