HR Operations Analyst

Jones Lang LaSalle Americas, Inc.

HR Operations Analyst at JLL resolving Tier 1 HR queries and managing employee life cycle processes. Collaborating to ensure adherence to HR standards and providing effective customer service.

Posted 7/9/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in HR processes and standard operating procedures, with a strong focus on maintaining data accuracy in Workday and managing employee transactions. Demonstrates effective communication skills and adherence to KPIs and SLAs in a client services environment.

Highest-signal resume keywords

Workday HR Environment ExperienceCase Management Tool KnowledgeEmployee Onboarding ManagementData Maintenance in HR ProcessesStrong Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ProcessesData MaintenanceEmployee TransactionsOnboarding FormalitiesExit Formalities

Soft Skills

Communication SkillsCustomer Service Orientation

Tools & Technologies

WorkdayCase Management ToolMS Office Suite

Industry Keywords

Human ResourcesClient ServicesKPISLA

About the role

Key responsibilities & impact

Resolve Tier 1 (simple) queries and transactions related to core HR processes
Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
Demonstrate good proficiency in HR processes and standard operating procedures
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
Managing & Coordinating queries on Case management tool
Managing employee benefits/leaves transactions
Ability to identify and escalate complex queries to appropriate owner
Managing Employee On boarding formalities
Maintaining Exit formalities

Requirements

What you’ll need

Bachelor’s/Master’s degree in Human Resources or other related field
1-3 years of experience in HR or client services role preferred
Strong in written and verbal communication skills
Previous experience in a Workday HR environment (Preferred)
Knowledge of Case Management tool an added advantage
Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

Benefits

Comp & perks

Total Rewards Program
Competitive pay and benefits package