Jones Lang LaSalle Americas, Inc.

Technician

• Operates and maintains heating, ventilation, air conditioning, and refrigeration systems to ensure building comfort and energy efficiency
• Performs preventive maintenance on mechanical equipment including boilers, chillers, cooling towers, air handlers, pumps, and motors according to established schedules
• Regular monitoring of building automation systems and energy management systems to identify and resolve operational issues
• Diagnoses problems and performs repairs on mechanical, electrical, plumbing, and HVAC systems
• Responds to emergency calls and service requests from multiple locations, coordinating with property management teams and tenants
• Ensures all work complies with local, state, and federal regulations including building codes, safety standards, and environmental requirements
• Travels between assigned properties, prioritizes work orders, and communicates status updates to facility managers and clients

Mobile HVAC Technician

Advisor

• Support the AMER Regional Lead and divisional stakeholders by preparing analysis, insights, and materials that enable growth strategies and elevate client relationships through world-class governance.
• Collaborate across functions, business lines, and client teams to identify and surface growth opportunities, providing the analytical foundation that informs decision-making.
• Produce and maintain monthly reporting packages, including renewal tracking, share of wallet analysis, and organic growth opportunity summaries.
• Compile and prepare quarterly executive reporting on Top 30 client performance for review by senior leadership.
• Track and report on growth plan progress and commercial market intelligence, ensuring data accuracy and timely delivery to stakeholders.
• Analyze NPS data and synthesize findings into clear insights and action plan updates for distribution to account and regional teams.
• Support the Account Business Plan process for respective divisions, coordinating inputs, tracking timelines, and ensuring quality and consistency of submissions.
• Execute Client Voice program activities, including coordinating enrollee identification, tracking survey progress, curating reports and insights, and preparing action items for non-promoters.
• Support the execution of Accelerate 2030 initiatives within the region, assisting in the translation of global strategy into localized action plans and tracking progress against key milestones.
• Maintain and update key business intelligence routines including organic growth opportunity tracking, white space pipeline analysis, renewal schedules, and quarterly business review materials.
• Contribute to Account Director onboarding by preparing orientation materials, coordinating learning resources, and supporting AI-enabled content delivery.
• Coordinate regional monthly Account Director calls, including agenda preparation, content curation, and post-call communications and follow-up.
• Provide responsive ad-hoc analytical and operational support for client and leadership requests, ensuring timely and accurate delivery.
• Work alongside Finance to support growth objective tracking, opportunity reporting, and data quality initiatives.
• Partner with Marketing to support Client NPS programs, coordinating regular touchpoints and helping translate survey outcomes into actionable recommendations.
• Collaborate with HR on Learning & Development initiatives, supporting program coordination and logistics for regional training and enablement activities.
• Perform regular validation of client contract data and account information, ensuring accuracy and consistency across regional reporting systems.
• Conduct external stakeholder data reviews, coordinating with account teams to verify and update information on a defined cadence.

Regional Insights & Enablement Advisor

General

• Managing the Corrigo help desk system for assigned sites, ensuring work orders are tracked, completed within SLA requirements, and communicated professionally to clients and stakeholders throughout the process.
• Conducting regular site inspections and assessments to verify that all building procedures, safety protocols, and performance measures are maintained to JLL's high standards.
• Serving as the primary point of contact for emergency facilities requests through the JLL Help Desk, coordinating rapid response with on-site teams and vendor partners to minimize business disruption.
• Coordinating preventive maintenance scheduling and reactive work orders with the on-site facilities team and external vendors, ensuring optimal resource allocation and timely completion.
• Supporting financial management activities including invoice review, vendor payment tracking, and accounts payable KPI maintenance by working collaboratively with suppliers and the procurement team.
• Building and maintaining strong working relationships with vendors and service providers, ensuring they understand client culture and deliver consistently high-quality service that meets duration and quality targets.
• Participating in regular performance review meetings with clients and stakeholders, supporting the delivery of contractual KPIs and SLAs while proactively identifying opportunities for service enhancement.

Facility Coordinator

Project Manager

• Hands on management and oversight of multiple ground up construction Projects
• Concurrently manage various phases of a project(s) in various locations, from project initiation through design, planning, client approval, permit issuance, construction, and financial closeout.
• Demonstrate full accountability for end to end management of projects.
• Lead entire project team consisting of architects, engineers, general and specialty contractors, property management, operating engineers, and client stakeholders.
• Provide weekly project activity updates to Team Lead regarding project schedule, potential risks, budget status and anticipated cash flow utilizing JLL technology.
• Develop risk management plans and lead project teams through established work authorization processes to ensure no impacts or incidents within critical environments or equipment.
• Participate in and or lead client decision making by providing relevant data, formal recommendations and outlining associated risks for client review and approval.
• Oversee and prepare accurate project documentation for all phases of construction including project charter, due diligence reports, budgets, schedules, meeting minutes, financial funding requests, status reports, punch lists, and special reports on-time and in accordance with pre-established formats to pass all project documentation reviews with client.
• Manage vendors to ensure full compliance with all project policies and procedures, including the formal closeout of all projects in less than 90 days after project completion.

Senior Ground Up Construction Project Manager

• Overseeing and managing complex projects in various industry sectors
• Providing reliable, timely, and efficient support to our Commissioning & Building Analytics (CBA) team
• Collaborating with team members, outside consultants, and contractors to lead cross-functional teams on various projects
• Developing robust Commissioning Plans and Commissioning Specifications
• Leading comprehensive field-based commissioning activities, including site visits, development and approval of test forms, and managing functional test scripts
• Performing thorough Commissioning Design Drawing & Specification Reviews, as well as Submittal reviews
• Chairing Commissioning Meetings for effective coordination and communication among stakeholders
• Developing, tracking, and effectively resolving issues using an Issues Log

Senior Commissioning Project Manager

Operations

• Training Needs Analysis & Strategy: Conduct training needs analyses across WPM digital tools and platforms to identify skill gaps, adoption barriers, and content priorities. Develop training roadmaps aligned to platform releases, pilot deployments, and full-scale rollouts. Partner with the Operations Enablement & Solutions Lead to prioritize training investments based on business impact.
• Training Content Development: Design and develop training materials — including e-learning modules, job aids, quick-reference guides, facilitator guides, and video walkthroughs — for Corrigo, WPOS, and other WPM digital tools. Translate technical platform documentation and requirements into learner-friendly content tailored to field, account, and administrative audiences. Maintain a centralized, version-controlled library of training assets that stays current with platform updates and enhancements.
• Training Delivery & Facilitation: Deliver engaging live and virtual training sessions using a variety of instructional techniques suited to diverse learner populations. Facilitate train-the-trainer sessions to build sustainable, scalable training capability across account teams. Support onboarding of new users during platform migrations, pilot deployments, and system go-lives.
• Digital Tools & Platform Enablement: Serve as the training subject matter expert across the WPM digital toolset, including Corrigo, WPOS AI agent tiles (e.g., Invoice Reminder, Invoice Approval), Power BI, SharePoint, and Teams. Partner with platform owners and technology teams to stay current on new features, configuration changes, and upcoming releases. Support Business Readiness Testing (BRV) and UAT activities by capturing training-relevant findings and translating them into content updates.
• AI-Enabled Training Efficiency: Apply AI tools to accelerate the development, updating, and localization of training content, reducing time-to-deployment for new materials. Identify opportunities to use AI-powered authoring, summarization, and content-generation tools to scale training output without sacrificing quality. Stay current on emerging AI capabilities relevant to learning and development, and recommend tools that improve training efficiency and effectiveness.
• Training Effectiveness & Continuous Improvement: Evaluate training effectiveness through assessments, learner feedback, and adoption metrics; use findings to refine content and delivery methods. Analyze training and support data to identify recurring knowledge gaps and proactively address them with updated content. Continuously benchmark training practices against industry trends in adult learning and digital enablement.
• Cross-Functional Collaboration & Stakeholder Engagement: Collaborate with subject matter experts, account operations leads, and technology partners to ensure training accuracy and relevance. Partner with the Operations Enablement & Solutions Lead on change management initiatives, ensuring training is integrated into broader technology deployment and adoption plans. Represent training priorities and learner feedback in cross-functional planning discussions.

Digital Operations Enablement Trainer

• Performs quality assurance and control of asset data collected across facility and building systems programs
• Reviews incoming asset data submissions for completeness, accuracy, and conformance to client field requirements and program scope
• Validates field-submitted photographs for compliance with client image protocols including required angles, data plate legibility, and resolution standards
• Verifies asset classifications against program tagging schemas
• Performs pre-upload QA checks on structured data exports to ensure proper formatting and compliance with client database field mappings prior to submission
• Supports development and maintenance of QA/QC standard operating procedures and checklists
• Performs other duties as assigned

Business Analytics Professional

Data Scientist

• Support the successful delivery of complex, fast-paced data-center and mission-critical facility projects by providing essential project management assistance in coordination, documentation, scheduling, cost tracking, and vendor management.
• Manage and maintain complete project documentation and records.
• Track budgets, process invoices and change orders, and assist with financial forecasting and reporting.
• Support RFPs, coordinate vendors and material deliveries, and align procurement with schedules.
• Develop and update detailed project charters, logistics plans, schedules; monitor milestones, and report impacts.
• Assist with field activities, QA/QC tracking, commissioning, and contractor coordination.
• Organize meetings, prepare agendas and minutes, and ensure clear communication across teams.
• Compile and deliver closeout materials, including as-builts, O&M manuals, and warranties.
• Support client communications, prepare progress reports, and clarify project requirements.
• Uphold safety, quality, and compliance standards throughout all project phases.

Associate Project Manager – Data Centers

• Drive continuous improvement, standardization, and capability building within operations team
• Monitor Work Order management within the Corrigo system
• Conduct comprehensive operational diagnostics
• Develop, document, and enforce Standard Operating Procedures
• Design and deliver targeted training programs
• Act as a change agent to ensure staff adoption of new standards

Operational Excellence Manager

• Working within a team to ensure delivery of the day-to-day Portfolio Maintenance activities for the UK
• Support the UK Portfolio Maintenance Leads by being a point of contact for key stakeholders and/or client in relation to Portfolio Maintenance requests
• Responsible for ensuring all Portfolio Maintenance activities are scheduled and delivered as per program and within budget
• Focus on ensuring that each work stream is scheduled, planned and delivered on time and that the activity is delivered at its best possible level of cost and operating efficiency
• Help the team provide highly responsive and proactive management services, with particular emphasis on mechanical and electrical systems integrity and performance
• Proactively engage stakeholders to ensure Portfolio Maintenance project requests are delivered successfully within budget and on time
• Coordinate with Workplace, Experience & Operations (WE&O) teams to ensure M&E maintenance activities align with capital improvement programs and system lifecycle planning

Project Manager – Portfolio Maintenance

Data Coordinator

• Manage all 3rd party available space and transaction records to ensure we are maintaining an accurate reflection of the market across multiple channels
• Oversight and input on JLL records to ensure our own data is maintained to the highest possible standards
• Run regular calls with our agents to ensure the latest market intel is reflected in our data, as well as going through data requirements in preparation for preparing research reports
• SME in the use and capabilities of our suite of custom-built and third-party client engagement and data collection tooling
• Build relationships with other real estate agencies and landlords to obtain information and source the available content for listings records
• Quality assurance tasks including review of all relevant transaction information and context to ensure data collection standards are met and exceeded
• Work closely with each of our teams (including but not limited to agents, research, offshore support and market data management) in the production of analysis and insight related outputs

Supervisor

• Operate all MEP systems on sites in a competent, and confident manner (including MV/LV Electrical isolations/operations).
• Making recommendations for improvement and providing concise technical reports when required.
• Ensure that Specialist Vendors service visits are completed efficiently, and quality of work has been inspected and recommendations are communicated to the Integral Supervisor.
• This includes but is not limited to reviewing supplier RAMS ahead of visits and highlighting any concerns.
• Actively participate and complete Health and Safety compliance activities, such as Hazard/Near Miss Reporting and regular attendance/completion of scheduled Toolbox Talks.
• Liaise with the supply chain, when ordering M&E components for remedial/corrective works.
• Take ownership of sites under Integral control, ensuring they are brought up to and maintained to the required show site standards.
• Efficient and effective completion of elogbooks PPM/Reactive tasks that have been allocated, ensuring that tasks have been acknowledged and completed within SLA.
• Communicate effectively and regularly with mobile engineers, Helpdesk, contract admin and Contract Delivery Manager through all means of communication to hand. This includes face to face, via phone call, text message, Teams chat and especially email on a day to day basis.
• Availability for Overtime works.
• Availability for Out Of Hours Call Out rota pending passing probationary period.

Mobile Supervisor

• Coordinate operations across Asset Experience Managers
• Serve as primary escalation point for operational and client issues
• Facilitate community meetings to share knowledge
• Collaborate with Royal London asset manager on strategy
• Maintain relationships with clients and stakeholders
• Implement ESG initiatives and ensure compliance

Property Operations Manager

• Overall responsibility for engineering and maintenance operations
• Ensure safe, efficient, and cost-effective delivery of services
• Maintain daily working staff levels
• Ensure engineering staff are qualified and trained
• Identify maintenance objectives and create documented plans
• Ensure compliance with regulatory laws and guidelines
• Assist in the development of a Capital work plan
• Ensure client project support is provided
• Perform on-site Quality Assurance inspections
• Manage Mobile Technical Services (MTS) or Static team resources
• Any other duties assigned by the Regional Operations Director

Operations Manager

Engineer

• Complete assigned tasks that include but are not limited to: painting, pressure washing, maintaining lighting system bulbs/ballasts (as allowed by licensing requirements), plumbing, HVAC systems, water treatment, locksmith work and general maintenance
• Assist in supervising and implementing the preventative maintenance program
• Maintain work order system (CMMS) daily and complete any tenant service requests
• Assist in providing training and supervision aimed at expanding the capabilities of Engineering team
• Support on-call or emergency response situations (if applicable)
• Troubleshoot all building systems, including electrical, DDC and pneumatic controls
• Comply with all safety procedures
• Participate in ongoing technical, safety, and operational process training programs
• Other projects and tasks to be assigned