Jones Lang LaSalle Americas, Inc.

Client Partner

• Serving as Relationship manager and first point of client escalations
• Client/vendor/landlord relationship management
• Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations
• Responsible for ensuring that client(s) accounts are in full compliance with all internal and client specific policies and procedure
• Reviewing abstracts and interpreting commercial lease documents (leases, amendments, subleases)
• Resolution of rent and other landlord/tenant issues
• Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports and review of the monthly Delinquency Report
• Coordinate invoicing to client(s) and collections as necessary
• Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
• Support, exposure and leadership of other special projects as assigned by manager

Client Manager, Lease Administration

Project Manager

• Manage projects from inception to completion, ensuring quality delivery within timelines and budgets
• Build and maintain strong relationships with clients, stakeholders, and team members
• Lead and motivate project teams, fostering collaboration and high performance
• Develop comprehensive project plans, track progress, and proactively mitigate risks
• Monitor project finances, ensure budgetary adherence, and provide accurate cost forecasts
• Implement quality control measures to meet the highest standards and client expectations
• Identify process enhancements and drive continuous improvement initiatives

Controller

• Execute the full service invoice billing process
• Monitor changes arising from tax reform in Brazil
• Ensure correct tax classification and tax calculations
• Review and validate billing documents
• Provide support to accounts receivable operations
• Assist with accounts receivable aging analysis
• Record issued invoices and related tax entries
• Participate in month-end close activities

Controllership

Accountant

• Support financial operations for Brazil with specialized responsibility for intercompany accounting, tax, and fiscal operations
• Lead month-end close activities and financial reporting
• Manage multi-currency accounting activities and prepare variance analysis
• Maintain intercompany standing data and execute intercompany transactions
• Collaborate with local finance teams, Treasury, and Tax

Senior Accountant

Account Executive

• Serve as the primary point of contact for a global data center client, managing relationships at executive levels
• Understand client’s technology roadmaps, digital transformation initiatives, cloud strategies and infrastructure requirements to position appropriate solutions
• Maintain a technical literacy sufficient to engage in detailed conversation about power, cooling, compliance and sustainability in data centers
• Develop and execute account plans that align with corporate growth objectives and revenue targets while ensuring relevance to the applicable client’s needs
• Navigate a highly matrixed environment to ensure local and cultural relevance while driving global performance and growth
• Coordinate with internal colleagues across technical and support functions to ensure seamless execution and client satisfaction throughout the development life cycle
• Effectively influence without direct authority to mobilize resources and drive collaborative outcomes
• Build high performing teams who overdeliver on client commitments, including contractual SLAs and uptime
• Track industry developments to anticipate client needs and leverage JLL’s SMEs to support them proactively

Global Data Center Account Director

Technician

• Operates, inspects, and maintains HVAC, mechanical, electrical, and plumbing systems
• Performs ongoing preventive and repair work on facility systems and equipment
• Maintains, operates, and repairs HVAC systems and plumbing
• Conducts facility inspections and reports on conditions impacting client occupancy
• Responds to emergencies effectively
• Prepares management reports on conditions found during assigned work

Mobile HVAC/Maintenance Technician

Manager

• Assist with tenant communications and service requests, ensuring prompt response times and effective resolution of issues
• Support financial management activities including invoice processing, budget tracking, and preparation of monthly operating reports
• Coordinate maintenance work orders with engineering teams and external contractors to maintain high property standards
• Conduct regular property walks and inspections to identify maintenance needs and ensure compliance with safety standards
• Assist with lease administration tasks including document preparation, tenant move-in coordination, and file management
• Help facilitate tenant events and building communications to enhance community engagement and satisfaction
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

Assistant Property Manager

• Exceeding Client Expectations Across the Portfolio
• Create and execute comprehensive account plans for each client
• Drive portfolio growth by articulating JLL's value proposition
• Develop deep understanding of each client's data center strategy
• Navigate and optimize performance across varied contract models
• Participate in new business pursuits
• Design and implement portfolio-wide performance tracking systems
• Establish standardized KPIs and benchmarks
• Generate regular portfolio performance reports and executive dashboards
• Leverage data analytics to identify trends and optimization opportunities
• Continuously assess the data center services landscape
• Build business cases for service expansion
• Maintain strong alignment with JLL Work Dynamics leadership
• Foster collaboration across internal business units
• Proactively identify operational, financial, compliance, and reputational risks
• Build actionable and measurable career development plans for all direct reports
• Present comprehensive annual account plans

Group Account Director

Analyst

• Design and implement end-to-end analytics solutions including data processing, automation, visualizations, training, and ongoing support
• Conduct comprehensive data analysis across familiar and unfamiliar datasets to identify patterns, trends, and insights
• Translate data findings into actionable recommendations through effective stakeholder communication
• Partner with Technology teams to design data integration from multiple systems into data warehouses and analytic models
• Document process requirements, flow maps, and technical design using JLL standard tools
• Ensure alignment between JLL system data and Client system data/reporting
• Collaborate with data stewards to identify and remediate critical data quality issues
• Maintain user permissions and access roles through the Technology Access Tool (TAT)
• Stay current with industry trends and emerging technologies in data analytics and AI

Senior Performance Analyst

Proposal Manager

• Create and refine high-impact content that articulates key themes, processes, methodologies, and integrated service strategies across all service components
• Develop creative, standout deliverables that reflect regional nuance and differentiate JLL in competitive marketplaces
• Maintain quality and accuracy across multiple concurrent pursuits while meeting aggressive deadlines
• Effectively delegate and prioritize, setting clear expectations for quality and timeliness from team members
• Leverage approved AI tools and emerging technologies to streamline delivery and enhance proposal quality
• Develop and adopt process improvements and best practices related to business development and proposal management
• Mentor and coach other team members to continually improve team development

Pursuit and Proposal Director

Program Manager

• Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or external) and electrical safety service providers
• Communicate program status, compliance risks, and escalate issues to appropriate parties (manager, client, vendors, etc.)
• Manage and Support 3rd Party Vendors to complete ARC Flash in timely manner
• Serve as the primary point of contact for all ARC Flash Program-related inquiries
• Lead and manage JLL staff including direct reports to deliver ARC Flash Program services
• Facilitate program review meetings including agendas and after-action item reports
• Exercise leadership and management skills in a matrixed environment to achieve compliance objectives
• Lead and manage all contracted electrical safety and arc flash study vendors, ensuring services are delivered consistently with agreement terms
• Coordinate and schedule arc flash studies, equipment evaluations, and label updates across the facility portfolio
• Manage work orders related to electrical safety inspections, equipment modifications, and label installations using the Corrigo CMMS system
• Ensure all arc flash labels are current, accurate, and properly installed per NFPA 70E requirements
• Oversee PPE (Personal Protective Equipment) assessments and ensure proper equipment availability
• Track and manage electrical safety training requirements and certifications for facility staff
• Ensure all program activities follow company, Master Service Agreement (MSA) requirements, OSHA, NFPA 70E, and client standards
• Demonstrate a strong understanding of electrical systems, short circuit analysis, and arc flash hazard calculation methodologies
• Build and manage ARC Flash Program operating budgets - including monitoring, analyzing, and accurate reporting adherence
• Understand, explain, and report results and variances
• Manage budgetary requests, analysis, and operational reporting: monthly and quarterly, as needed
• Review and approve vendor invoices related to arc flash studies, equipment modifications, and labeling services
• Read and understand the applicable Service Level Agreements and associated financial impact
• Apply a programmatic approach to multi-year arc flash compliance cycles and equipment upgrades
• Lead, manage, and assist JLL operations team with tactical planning, goals, objectives, and execution of program milestones
• Recommend, plan, and execute continuous improvements in electrical safety practices
• Maintain comprehensive program documentation including study reports, one-line diagrams, equipment data, and compliance records
• Develop and track Key Performance Indicators (KPIs) for program compliance and safety outcomes
• Conduct root cause analysis (RCA) for any electrical safety incidents or vendor failures and support client RCAs
• Coordinate with facility mechanical teams when electrical work impacts building systems
• Lead coordination meetings with electrical contractors, vendors, and facility stakeholders
• Perform other duties, activities, or projects as assigned

Senior Facility Manager – ARC Flash Program

• Assist the operations team in the maintenance and repair of building and equipment
• General interior maintenance – HVAC/R coil cleaning, evaporator coil cleaning, kitchen equipment maintenance (meat grinder, cuber, meat saw, slicers, etc.)
• Minor plumbing repairs
• Maintain lighting system bulbs and ballasts
• Completes special tasks that include but are not limited to; painting, locksmith work, tenant services requests, and general maintenance as assigned
• This position requires the employee to be on call for after-hours emergencies
• Comply with all safety procedures, maintaining good housekeeping and safety of work areas
• Recognize danger and safety hazards and propose methods to eliminate them
• Participate in ongoing technical, safety, and operational process training programs
• Documents work performance and materials procurement as directed.

Maintenance Technician

• Lead small to medium-scale projects ($250K–$1M) independently from initiation through closeout, managing scope, schedule, budget, quality, and client satisfaction; support senior project managers on larger regional projects and shadow senior leaders to learn complexities of major initiatives
• Develop project charters, schedules, and work breakdown structures; manage critical path, conduct regular site visits to monitor progress/quality/safety, and deliver formal closeout packages including as-builts, O&M manuals, and warranties
• Procure and manage general contractors, subcontractors, and vendors through competitive bidding; negotiate contracts within authority limits, manage performance and site logistics, and maintain vendor performance databases
• Chair project meetings (kickoffs, weekly OACs, closeouts); prepare agendas, facilitate discussions, drive action item resolution, and manage change orders with stakeholder communication and approval
• Develop and manage project budgets with real-time cost monitoring; process purchase orders and invoices through JLL/client systems; prepare monthly financial reports, forecasts, and variance analyses; manage contingencies and recommend budget adjustments
• Serve as primary client contact for assigned projects; build relationships through proactive communication; deliver status reports and presentations; anticipate needs and provide solutions while upholding JLL service standards
• Maintain organized project files (contracts, drawings, RFIs, submittals, permits, inspections, closeout documentation); manage document distribution and tracking logs; ensure compliance with JLL standards, client requirements, and regulatory codes
• Own defined phases or work packages within larger complex projects; participate in design reviews, value engineering, and constructability assessments; support capital planning materials and strategic portfolio assessments
• Participate in structured coaching sessions with senior project managers to review lessons learned and identify growth areas; proactively seek exposure to complex project types and delivery methods; apply learnings to advance toward senior responsibilities and mentor junior team members

Construction Project Manager

• Hands on management and oversight of multiple Projects including, but not limited to: major renovations, minor modifications, consolidations, decommissions, closures, reconfigurations, security, signage, furniture and other required programs.
• Concurrently manage various phases of a project(s) in various locations, from project initiation through design, planning, client approval, permit issuance, construction and financial closeout.
• Demonstrate full accountability for end to end management of projects.
• Lead entire project team consisting of architects, engineers, general and specialty contractors, property management, operating engineers, real estate brokers, environmental consultants, client stakeholders, security, AV, IT and furniture vendors.
• Provide weekly project activity updates to Team Lead and/or Project Management Lead regarding project schedule, potential risks, budget status and anticipated cash flow utilizing JLL technology.
• Develop risk management plans and lead project teams through established work authorization processes to ensure no impacts or incidents within critical environments or equipment.
• Participate and or lead client decision making by providing relevant data, formal recommendations and outlining associated risks for client review and approval.
• Oversee and prepare accurate project documentation for all phases of construction including project charter, due diligence reports, budgets, schedules, meeting minutes, financial funding requests, status reports, punch lists, and special reports on-time and in accordance with pre-established formats to pass all project documentation reviews with client.
• Manage vendors (e.g., GC, A&E, Security, signage) to ensure full compliance with all project policies and procedures, including the formal closeout of all projects in less than 90 days after project completion

Retail Project Manager

• Serve as the primary contact for daily facilities management operations across multiple assigned sites
• Manage technical and administrative staff while maintaining responsibility for team performance and morale
• Collaborate with supply chain teams to define scope, coordinate supplier walk-throughs, and manage supplier performance
• Maintain regular HR contact for people management, Learning & Development programs, and leave planning
• Establish annual budgets and track expenses against budget according to client processes
• Monitor KPI performance targets and SLA compliance, implementing corrective actions as needed
• Lead participation in local JLL and account innovation programs while redeploying best practices from other teams