Kemper

Customer Support

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

Customer Service Representative

Attorney

• Handles legal work on assigned cases
• Aggressively pursues files referred to Staff Counsel by the Claims Department.
• Creates and maintains a documented strategy for case handling in each assigned case to include a synopsis of the intangible factors, i.e. the judge, plaintiff attorney, aggravating factors, etc.
• Develops, organizes and maintains document files consisting of pleadings, briefs and memorandums.
• Prepares and submits timely status reports to claims handlers on all significant activities as they occur, but at no greater than 60-day intervals.
• Ensures that all files are properly documented and organized.
• Provides prompt and timely responses to all telephone calls and correspondence.
• Utilizes and/or ensures use of case management software for maintaining notes, diary, calendar, billing, etc., on cases assigned to Staff Counsel and in accordance with established Company operating guidelines, procedures and legal and ethical requirements/guidelines.

In-House Trial Attorney – Contract Role

Data Scientist

• Analyze, estimate & define data transformation req. to load data into EDW, Snowflake, Postgres, S3 (enterprise production & custom-built analytics environment).
• Create ETL architecture & design flows to illustrate data mvmt from production to analytics environments (new & legacy AWS analytics environments).
• Design & develop database code software.
• Analyze project & make strategy for analytics data solutions & AI model support & deployment.
• ETL & analytics S3 storage projects.
• Lead analytics/data science ETL projects.
• Lead team.
• Evaluate organization's tech. needs, create POCs for new implementation or tech. enhancement & recommend improvements.

Director, Data Science Operations

Account Executive

• Influencing Agent Behavior: Implements and executes sales strategies to achieve financial and sales goals.
• Collaborates with internal partners to achieve intended outcomes.
• Utilizes the appropriate sales tools to influence behavior, and drive results.
• Agency Diagnostics and Cross Selling: Identifies opportunities to cross-sell Kemper Auto products and identified agencies needs aligned with Kemper Auto offerings.
• Agency Management and Support: Responsible for managing and developing a territory of independent agents.
• Provides an outstanding experience for agents through consultative selling.
• Develops and maintains strong relationships with agents at all levels within the agency.
• Drives new business growth, mix of business, retention, and profitability within assigned territory.
• Stays current on product and pricing trends to drive intended outcomes.
• Collaboration and Mentoring: Actively participates in regional strategy meetings to develop and lead execution of business goals.
• Assist in the implementation of new production launches.

Sales Executive – Commercial Auto

QA Engineer

• Design and Develop Data Testing Solutions
• Build, maintain, and optimize automated data testing frameworks and validation pipelines that support enterprise reporting, analytics, and business applications using SQL, Informatica, IICS, Snowflake, and Python.
• Data Validation and Quality Assurance
• Develop and execute data validation routines for extracts, transformations, and reporting datasets to ensure completeness, accuracy, consistency, and reliability of enterprise data assets.
• Test Automation and Reconciliation
• Design automated reconciliation processes between source and target systems, including row count validation, schema validation, transformation testing, and data profiling.
• Data Pipeline Quality Engineering
• Partner with data engineering teams to embed testing and quality controls into ETL/ELT pipelines and CI/CD deployment processes across Snowflake, Oracle, and AWS environments.
• AI-Enabled Test Development and Automation
• Leverage AI-assisted development tools and intelligent automation techniques to improve test coverage, accelerate validation processes, and enhance the efficiency of data quality engineering practices across enterprise data platforms.
• Test Environment Strategy and Management
• Support and contribute to enterprise test environment strategy, including environment planning, test data management, deployment coordination, integration testing support, and validation across development, QA, UAT, and production environments.
• Data Governance and Compliance
• Ensure compliance with enterprise data governance, security, and regulatory requirements by implementing data quality standards, monitoring controls, and audit-ready validation processes.
• Integration and Monitoring
• Work with structured and semi-structured data formats (XML, JSON) and cloud-native services to validate data ingestion, transformation, and integration processes across distributed platforms.
• Collaboration and Leadership
• Collaborate with data engineers, analysts, QA teams, and business stakeholders to define testing requirements, improve data quality processes, and support reporting solutions such as Power BI.
• Continuous Improvement
• Recommend and implement improvements to data quality frameworks, testing automation, monitoring solutions, governance processes, and DataOps practices.
• Mentor junior team members and promote best practices in data quality engineering and testing.

Data Quality Engineer

Sales Executive

• Influencing Agent Behavior: Implements and executes sales strategies to achieve financial and sales goals.
• Collaborates with internal partners to achieve intended outcomes.
• Utilizes the appropriate sales tools to influence behavior, and drive results.
• Agency Diagnostics and Cross Selling: Identifies opportunities to cross-sell Kemper Auto products and identified agencies needs aligned with Kemper Auto offerings.
• Agency Management and Support: Responsible for managing and developing a territory of independent agents.
• Provides an outstanding experience for agents through consultative selling.
• Develops and maintains strong relationships with agents at all levels within the agency.
• Drives new business growth, mix of business, retention, and profitability within assigned territory.
• Stays current on product and pricing trends to drive intended outcomes.
• Collaboration and Mentoring Actively participates in regional strategy meetings to develop and lead execution of business goals.
• Assist in the implementation of new production launches.

Adjuster

• Take statements from insureds, claimants, and witnesses
• Obtain and review evidence, reports, and medical records
• Investigate losses and identify coverage issues
• Negotiate settlements with claimants and claimant’s attorneys

Commercial Auto Liability Adjuster

• Conduct investigation of varying complexity, represented casualty, physical and property damage claims, utilizing investigative tools, based on claims and state regulatory guidelines and procedures established by the department.
• Develop a comprehensive strategy to identify and resolve coverage, liability, injury, and property damage, efficiently and accurately.
• Examine all provisions, endorsements of the claim policy and other records to verify applicable insurance coverage and make financial decisions within authority limits.
• Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body shop personnel, medical providers, and other parties.
• Conduct analyses of represented bodily injury claims. Research and interpret injury related statutory provisions and case law, examine points of impact and extent of damage relative to the injury claimed, access prior injury information, obtain proper release documentation, obtain medical reports, and conduct detailed injury-specific research relating to the injury claimed, thoroughly document injury related treatment history and develop a comprehensive settlement strategy.
• Thoroughly document the progression of each claim and set bodily injury reserves ensuring an accurate and organized record.
• Attend depositions/mediation/arbitration/pre-trials/trials and all other legal proceedings, when needed.
• Act as mentor and provide staff training.
• Collaborate with various departments to efficiently move claim toward final resolution.
• Performs other duties as assigned.

Casualty Adjuster

• Initiate thorough coverage and liability investigations.
• Draft coverage letters as appropriate.
• Evaluate and resolve moderate to severe, including fatal, bodily injury claims with prompt review and respond to all demands, including time limit demands.
• Obtain and thoroughly analyze complex medical records and data.
• Research and apply applicable laws in multiple states.
• Submit timely large loss reports and referrals to home office when appropriate.
• Prepare for and deliver quality presentations of high exposure cases to upper claims management.
• Timely reserve losses and continue to monitor reserve adequacy.
• Skillfully and professionally negotiate settlements with claimants and attorneys.
• Adjust insurance policies for UM/UIM claims.

Systems Engineer

• Provide independent validation and quality assurance across enterprise data platforms, business processes, and reporting solutions.
• Ensure the accuracy, completeness, reliability, and regulatory compliance of critical business data.
• Partner closely with business stakeholders, data engineers, data architects, product owners, compliance teams, and operational teams to validate business requirements.
• Identify data quality risks and ensure enterprise data solutions meet business and regulatory expectations.
• Independently assess data quality across source systems, transformations, integrations, reporting platforms, and downstream consumers while driving continuous improvement in enterprise data quality practices.

Senior Data Systems Analyst

• Conduct requirements gathering sessions and participate in the analysis and documentation of business and system requirements.
• Translate business needs into user stories and acceptance criteria utilizing SAFe Agile and BDD/Gherkin methodologies.
• Document workflows, process flows, data mappings, system interactions, and functional design documentation.
• Participate in SAFe Agile delivery activities including backlog refinement, sprint planning, stand-ups, retrospectives, and Program Increment (PI) planning.
• Collaborate with business stakeholders, developers, architects, and project teams to clarify requirements, validate solutions, and communicate project status, risks, and issues.
• Support testing activities including test case development, defect management, traceability validation, and user acceptance testing.
• Support change management, production readiness, deployment, and post-production support activities.
• Support administration and operational activities for assigned applications and platforms, including user access, role management, and permissions support.
• Support enterprise privacy, consent management, compliance, and data governance initiatives, including analysis and support of external-facing digital experiences.
• Maintain knowledge of business processes, technical platforms, and evolving compliance and regulatory requirements while adhering to corporate policies and standards.

Business Systems Analyst

• Handles legal work on assigned cases.
• Aggressively pursues files referred to Staff Counsel by the Claims Department.
• Creates and maintains a documented strategy for case handling in each assigned case to include a synopsis of the intangible factors, i.e. the judge, plaintiff attorney, aggravating factors, etc.
• Develops, organizes and maintains document files consisting of pleadings, briefs and memorandums.
• Prepares and submits timely status reports to claims handlers on all significant activities as they occur, but at no greater than 60-day intervals.
• Ensures that all files are properly documented and organized.
• Provides prompt and timely responses to all telephone calls and correspondence.
• Utilizes and/or ensures use of case management software for maintaining notes, diary, calendar, billing, etc., on cases assigned to Staff Counsel and in accordance with established Company operating guidelines, procedures and legal and ethical requirements/guidelines.

Trial Attorney

• Handles legal work on assigned cases.
• Aggressively pursues files referred to Staff Counsel by the Claims Department.
• Creates and maintains a documented strategy for case handling in each assigned case to include a synopsis of the intangible factors, i.e. the judge, plaintiff attorney, aggravating factors, etc.
• Develops, organizes and maintains document files consisting of pleadings, briefs and memorandums.
• Prepares and submits timely status reports to claims handlers on all significant activities as they occur, but at no greater than 60-day intervals.
• Ensures that all files are properly documented and organized.
• Provides prompt and timely responses to all telephone calls and correspondence.
• Utilizes and/or ensures use of case management software for maintaining notes, diary, calendar, billing, etc., on cases assigned to Staff Counsel and in accordance with established Company operating guidelines, procedures and legal and ethical requirements / guidelines.
• Performs all other duties as assigned.

Customer Service Representative

In-House Trial Attorney – Contract Role

Director, Data Science Operations

Sales Executive – Commercial Auto

Data Quality Engineer

Sales Executive

Sales Executive

Commercial Auto Liability Adjuster

Casualty Adjuster

Commercial Auto Liability Adjuster

Casualty Adjuster

Senior Data Systems Analyst

Business Systems Analyst

Trial Attorney

In-House Trial Attorney, Temporary, Project Based