KeyBank

Manager

• Identify and assess incidents and outages impacting KeyBank’s operations.
• Lead incident recovery efforts, coordinating cross-functional teams and vendors.
• Facilitate technical crisis calls and ensure appropriate resources are engaged.
• Provide accurate and timely communications to stakeholders and executive leadership.
• Escalate critical issues and manage progress updates throughout resolution.
• Lead post-mortem sessions and document incident restoration activities and timelines.
• Ensure recovery documentation is accurate and tested for feasibility.
• Drive continuous improvement initiatives to enhance system stability and client experience.
• Identify gaps in recovery processes and collaborate with monitoring and detection teams.
• Participate in incident management performance reviews and process evaluations.
• Ensure adherence to ITSM processes and define/manage critical success metrics.
• Support production readiness for critical projects, focusing on incident management.

Technical Incident Manager

Scrum Master

• Facilitate Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
• Support the product owner in managing the backlog
• Remove impediments to keep the team focused
• Promote Agile principles and practices
• Monitor team performance and identify opportunities for process improvements

Research Analyst

• Financial analysis of capital markets.
• Identify relative value in the markets and provide investment guidance.
• Establish a network of professional contacts in sector assignments.
• Provide ongoing surveillance for all investments assigned by Senior Management.
• Conduct due diligence before executing investments.
• Gain understanding of GAAP and GASB or Statutory accounting practices.
• Participate in calls with sell-side analysts and presentations.
• Prepare financial forecasts, comparable company analyses, and valuation models.
• Produce timely research on specific companies and sector-related matters.

Senior Research Analyst

Account Manager

• Originate and manage a portfolio of community development loans and equity investments, including affordable housing, Low-Income Housing Tax Credit (LIHTC) projects, New Market Tax Credits (NMTC), and other CRA-qualified activities.
• Identify and maintain relationships with high-profile clients, organizations, and agencies in the affordable housing industry.
• Develop marketing strategies and plans for specific regions and clientele.
• Cross-sell financial solutions and bank products.
• Negotiate and structure transactions to ensure long-term viability of real estate investments.
• Collaborate with internal partners (credit, legal, compliance, CRA, and risk) to structure deals and ensure smooth transition.
• Monitor industry trends and competitive landscape.
• Develop and maintain relationships with nonprofit organizations, community development financial institutions (CDFIs), housing developers, and public sector partners.
• Represent the bank at community events, industry conferences, and stakeholder meetings to enhance visibility and impact.

Senior Relationship Manager – Community Development Lending, Investing

Vice President

• Perform financial analysis and prepare underwriting documents for corporate credit requests
• Conduct ongoing credit monitoring and risk rating for a portfolio of corporate clients
• Gather and analyze financial data for clients or prospects
• Model future financial performance including evaluating scenarios
• Structure transactions in collaboration with business partners
• Prepare credit underwriting documents identifying risks and mitigants

Vice President, Portfolio Management – Commercial and Industrial Upper Middle Market

Security Engineer

• Lead and execute adversary emulation engagements using intelligence-driven threat scenarios
• Design and conduct full-scope red team operations
• Conduct physical, external/internal, and wireless network assessments
• Perform security assessments across cloud platforms and embedded systems
• Develop and test threat actor emulation tools
• Partner with Cyber Threat Intelligence team
• Consult with cross-functional teams during project testing phases
• Coordinate and monitor third-party penetration testing engagements
• Generate and publish Red Team metrics and reporting
• Lead efforts to track remediation of findings
• Collaborate with the Cyber Threat Intelligence team
• Provide detailed post-mortem reports and executive briefings
• Mentor junior team members

Senior Offensive Security Engineer – Red Team

• Manage, cultivate, and retain Key Bank's enterprise payment clients
• Proactively work with clients to review their business
• Act as the main point of contact for client matters
• Manage accounts to ensure clients receive the right service mix
• Conduct Annual Business reviews including interchange and pricing analysis
• Identify opportunities to cross-sell additional services
• Drive resolution among stakeholders for issues

Strategic Account Manager, Commercial

Product Manager

• Lead the vision, roadmap, and adoption of Salesforce across the Commercial Bank
• Serve as the central product owner of the Salesforce Sales ecosystem
• Partner with members across different commercial bank functional groups to understand requested CRM enhancements
• Develop and champion the vision for next-generation AI-enabled Salesforce capabilities
• Establish and operationalize a transparent prioritization framework to maximize business value
• Partner with existing Salesforce sales enablement and technology SMEs to evolve and formalize a Commercial Bank governance model
• Define and execute the AI vision and roadmap within Salesforce

Senior Product Manager, Salesforce

Financial Planning and Analysis

• Assisting the KIS Sales Force in achieving sales goals, customer service, business growth and client retention
• Primary contact for clients when their licensed representative is unavailable
• Accepting or assisting with daily activities including heavy trade volume requests from clients and sales force, timely and with a high degree of accuracy
• Follow up on all order executions for payment and remittance as required
• Accepting and processing of client account maintenance requests from the sales force and clients
• Reviewing client requests, accounts and determining appropriate resolution
• Recognize and report sales opportunities
• Client contact regarding Required Minimum Distributions
• Develop and maintain strong working relationship with clients, sales force and team members
• Perform marketing-related activities to promote business growth
• Contacting KIS clients for review of accounts and issue resolution
• Cross train and back up on various functions within the Service and Support teams
• Project involvement and/or assignments from management as required

Investment Associate – FINRA Registered

• Analysts on the Public Finance team are expected to build their basic skills in analyzing, structuring, and executing transactions
• Responsible for performing industry research and preparing pitches, management presentations, and other written materials as well as performing financial and bond modeling
• Team member in support of business unit goals and objectives
• Continue developing basic skills in analyzing, structuring, and executing transactions while improving business expertise and technical analysis
• Actively participate in client planning sessions
• Research and analyze data, preparing and presenting analytical information
• Focused on product transactions/executions as opposed to sales originations
• Majority of time is spent on the basic work related to financings
• Financial and bond modeling
• Responsible for general departmental office functions, administrative support for bankers, production of sales/marketing materials, and other office management tasks
• Partnering with sales/product team members, responsible for performing industry research, preparing pitch, management presentations, and other written materials using analytical skills
• Analysts are not assigned new business responsibilities and have limited/no client contact
• Performs other duties as assigned

Public Finance Analyst, Healthcare

• Develop and execute a strategic business development plan
• Build and manage a pipeline of prospects
• Lead client relationship management efforts
• Source, evaluate, and structure corporate finance transactions
• Drive deal execution, including pitching, structuring, negotiating, and closing transactions
• Maintain deep knowledge of industry trends and financial products

Director, Corporate Banking – Native American Financial Services

Compliance

• Participate on a team working with management to develop policies and procedures that ensure compliance with applicable laws and regulations
• Lead compliance projects and provide guidance to less experienced Compliance Analysts
• Support a function, product, or process to ensure adherence to all required rules and regulations
• Resolve complex problems or transactions, often owning one or more processes, reports, or procedures and serving as a subject matter expert on cross-functional projects
• Conduct risk-based monitoring and evaluation activities including assessments, testing, analysis, and reporting
• Demonstrate working knowledge of banking/consumer compliance regulations and laws, and apply this to risk management strategies
• Use data analysis tools to assess risks and evaluate controls for weaknesses or gaps
• Document testing results in concise management reports and escalate significant risks
• Review policies and procedures for consistency with current banking and securities regulations
• Identify process improvement opportunities and provide control advisory services
• Develop and maintain strong relationships with internal stakeholders and Audit
• Participate in special projects and assist in enhancing the REA Program and compliance procedures
• Pursue training and continuing education to stay current on regulatory compliance and industry trends.
• Comply with all KeyBank policies and procedures.

Compliance Officer – Risk Evaluation and Assurance

• Responsible for the strategic planning, development, and management of a portfolio of banking products and services.
• Collaborates with cross-functional teams and senior leadership to plan, develop, implement and measure product and sales initiatives.
• Design, develop, and enhance product portfolios that meet client needs and align with business goals.
• Conduct competitive analysis and forecast industry trends.

Consumer Bank Product Manager II

Artificial Intelligence

• Responsible for measuring business performance and surfacing actionable quantitative and qualitative insights
• Define, govern and maintain performance frameworks that measure progress against strategic goals
• Establish and manage KPIs, success metrics, and scorecards that reflect outcomes and effectiveness
• Synthesize quantitative data with qualitative inputs to deliver holistic insights
• Design and manage feedback mechanisms like surveys and qualitative interviews
• Evaluate the effectiveness of initiatives and identify opportunities to improve performance
• Serve as a connector between AI enablement, analytics, and business teams to ensure AI insights are scalable

Senior Analyst, AI Business Performance & Insights

System Administrator

• Administer Workfront at the system level, including user and group management, access levels, layout templates, and custom forms.
• Train users as Workfront access is provisioned, develop training resources (e.g., user guides and guided walkthroughs), and troubleshoot platform issues as they arise.
• Design, build, and maintain request queues, routing rules, approval processes, and automated workflows within Workfront to streamline intake, improve routing efficiency, reduce manual handoffs, and accelerate time-to-market for marketing programs.
• Design and maintain Workfront Fusion scenarios to support automation and API integrations.
• Create, maintain, and enhance reports and dashboards within Workfront.
• Partner with project coordination team members to ensure work is completed on time and within expectations, using automation to proactively surface at-risk timelines and bottlenecks before they escalate.
• Champion a culture of continuous improvement by actively identifying manual, repetitive processes that can be automated and leading or contributing to the implementation of those improvements.
• Deliver measurable efficiency gains through automation and continuous process improvement.
• Collaborate effectively with internal and external partners, using shared platforms and workflow tools to keep stakeholders informed and aligned throughout project execution.
• Communicate clearly and confidently with a variety of stakeholders, translating technical automation and AI concepts into accessible language for non-technical audiences.