Credit & Collections Specialist I

Labcorp

Remote Credit and Collections Specialist responsible for reducing aging AR and managing customer outreach. Engage with clients via calls and emails while ensuring compliance with standards.

Posted 6/13/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $18 - $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeExceldata compilationfinancial analysisprocess improvementbilling information analysiscollectionscustomer servicecall center experiencehealthcare billing

Soft Skills

critical thinkingcommunicationtime managementindependenceorganizational skillsconfidentialityleadership communicationresearch skillsevaluation skillsattention to detail

Tools & Technologies

SOPstelephoneemaillettersplacement packagesinternet connectionEthernet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

accounts receivableaging balanceslitigationmedical billingcustomer outreachfinancial implicationscomplex projectsinternal customersoperations managementsensitive information

About the role

Key responsibilities & impact

Follow SOP’s to reduce aging AR >60‑day balances
Outreach to customers by phone, email, and/or letters
Handle sensitive information in a confidential manner
Prepare updates on account resolution for various levels of leadership
Document all activities and attempts to reduce balances
Prepare placement packages for outside attorneys for possible litigation
Communicate via telephone with operations management, physicians, attorneys, and internal customers
Utilize tools to obtain improved billing information
Perform research and evaluation of complex projects/assignments to identify and measure financial implications
Analyze and determine areas for process improvement and education

Requirements

What you’ll need

High School Diploma or GED or equivalent
Minimum 1 year of relevant work experience
1 year of Prior call center, customer service, collections, or healthcare billing‑related work experience (preferred)
Proficiency in Microsoft Office products, including but not limited to Excel
Ability to compile and organize data
Critical thinking skills
Basic understanding of medical and computer skills
Ability to work independently and manage time effectively
Dedicated, quiet workspace free from distractions
Internet download speed of at least 50 Mbps
Equipment must be connected via Ethernet

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan