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Dispatcher
LabcorpDispatcher coordinating logistics for specimen pickups and deliveries in Seattle, WA for Labcorp, a leader in diagnostics and drug development. Ensuring productivity and meeting customer expectations in the role.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
route management softwaredatabase managementadministrative dutiesclerical duties
Soft Skills
attention to detailorganizational skillsproblem solvingcustomer servicecommunication skillsindependent workteamworkflexibility
Certifications & Qualifications
High School Diploma
Industry Keywords
specimen pickupsdispatchingproductivity targetscustomer response time
About the role
Key responsibilities & impact- Utilize route management software to schedule, coordinate and dispatch specimen pickups
- Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
- Responsible for specific service area to ensure best possible solutions for client
- Achieve location productivity and expense targets while meeting customer expectations
- Ensure a balance between customer response time, accuracy and cost/productivity targets
- Follow standard procedures for field requests for service and dispatching calls
- Problem solve and provide potential resolutions for any specimen related issue
- Utilize multiple databases to process requests and inquiries
- Performs a variety of administrative/clerical duties as needed
Requirements
What you’ll need- High School Diploma or equivalent
- 6 months or more previous driver/courier experience
- Strong computer skills
- Strong attention to detail and organizational skills
- Ability to problem solve customer issues
- Able to lift up to 50 lbs.
- Flexibility to work overtime as needed
- Exceptional customer service
- Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Comfortable working under minimal supervision
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- accrue up to 18 days of Annual Leave per year
- Sick Leave (0.0333) hours of sick leave for each hour of work capped at 64 hours per year
- Tuition Reimbursement
- Employee Stock Purchase Plan