Lytx, Inc.

Product Manager

• Identify market opportunities and define a product strategy and roadmap that is aligned with Lytx company objectives & product vision
• Lead Discovery efforts with cross-functional teams to assess and learn what solutions are viable for the business and will delight our customers
• Propose and define key new capabilities and functionality which provide strong customer value, competitive advantage and long-term profitability
• Engage with Product and Engineering leadership to set the strategy for longer term business objectives and product roadmap
• Present product plans and strategy to executive leadership on a regular basis
• Translate ambiguous business needs into clear PRDs, user stories, and acceptance criteria, using AI tooling to draft and iterate on requirements in hours rather than days
• Produce rapid wireframes, interactive prototypes, and clickable mockups with AI design tools
• Lead engagements with target customers and field teams to develop a clear understanding of customer goals and challenges
• Contribute to and influence Agile process and practices to keep teams driving toward excellence
• Work with product development teams to develop new hardware and functionality, ensuring throughout the development cycle that the product provides strong value for target customers, generates competitive advantage, and offers revenue and profit growth opportunities for the company
• Drive launch readiness w/ cross functional team leads including engineering, marketing, support, sales, finance and legal
• Clearly communicate product release plans, benefits and results, to internal stakeholders
• Collaborate with Product Marketing to understand market trends that inform product strategy, produce sales education materials/ product messaging & support to produce technical training materials
• Be the go-to expert for your product responsibilities
• Perform other duties as assigned

Lead Product Manager

Cloud Engineer

• Architect, design, and build scalable, production-grade backend services running in AWS making critical technical decisions on system design, data modeling, and service boundaries with minimal oversight.
• Define and drive the technical direction of the cloud platform, including service architecture, infrastructure patterns, and operational standards that the team adopts.
• Develop and maintain services using Node.js and other backend technologies, with full ownership from design through deployment and production support.
• Leverage AI tools (e.g., Claude Code) as force multipliers in the development workflow.
• Design and implement infrastructure-as-code using AWS CDK, owning the full infrastructure lifecycle.
• Work with PostgreSQL at depth, including schema design, query performance optimization, and data architecture decisions.
• Build and maintain frontend applications using React & MUI and contribute to mobile applications built with React Native for Android and iOS.
• Develop software components across multiple languages: JavaScript/Node.js, Python, Rust, and C/C++, choosing the right tool for the problem.
• Set and uphold engineering standards for code quality, testing, reliability, and security, leading by example rather than by mandate.
• Evaluate emerging technologies, prototype solutions, and make build-vs-buy recommendations that shape the platform’s technical roadmap.
• Operate as a full peer within a flat, high-trust team, participating in architectural discussions, code reviews, and production incident response with shared accountability.

Senior Staff Software Engineer – Cloud Platform

Client Partner

• Serve as the primary point of contact for enterprise clients across the full lifecycle — from deployment through renewal — managing program plans, risks, and growth opportunities
• Build trust-based relationships with key stakeholders at all levels of the client organization, driving strong engagement, adoption, and long-term retention
• Develop and maintain renewal strategies that reflect each client’s product utilization, value drivers, and any risks or blockers to continued partnership
• Partner with the Account Team on expansion conversations, using Salesforce and other tools to stay ahead of churn and surface opportunities
• Design and deliver effective onsite and web-based training, best practice presentations, and platform configurations tailored to each client’s unique needs
• Present data and program performance insights to executive-level clients, translating metrics into clear narratives and actionable next steps
• Contribute to CS team best practices, playbooks, and peer development — sharing what’s working and helping raise the bar for how the team serves clients

Client Success Manager

Revenue Operations

• Own the end-to-end renewal forecasting process
• Establish and maintain Lytx's Retain & Grow performance metrics
• Partner with Finance to align on metric definitions, target-setting methodology, and reporting cadences
• Proactively identify forecast gaps and surface revenue risk early
• Monitor and analyze the renewal and expansion pipeline
• Build frameworks and dashboards for pipeline visibility
• Develop scalable frameworks to identify at-risk renewals and expansion opportunities
• Define and operationalize escalation paths
• Lead annual and in-year territory planning
• Identify expansion whitespace within the existing customer base
• Collaborate with Sales leadership, Enablement, and HR to implement territory changes
• Serve as a strategic operations partner to KAM and CS leaders

Senior Revenue Operations Manager

Customer Success Manager

• Manage the day-to-day relationship between client, Lytx and partner network
• Be the main point of contact for the Client’s Safety and Operational Teams for Program-related topics
• Build positive relationships resulting in high levels of client engagement, across a nationwide network
• Oversee all Lytx-related projects within customer organization including hardware upgrades, software integrations, data management and strategic safety initiatives
• Execute the external engagement strategy with key client contacts, including Training, Program Setup and Value Recognition plans
• Act as a subject matter expert and consult on topics including organizational change, communication strategy, risk management, coaching techniques and more
• Work with cross-functional teams to ensure solutions are provided and client is educated on Lytx systems and processes
• Deliver effective training and best practice methodology presentations
• Assist in the preparation and presentation of data analytics highlighting program performance and financial metrics to executive level clients
• Partner with Account Team on expansion opportunities and renewal efforts
• Work to mitigate churn and increase client value recognition and product adoption
• Serve as a point of escalation for Client issues
• Responsible for delivering high levels of customer satisfaction
• Assist in managing or leading special projects as needed

Lead Product Manager

Senior Staff Software Engineer – Cloud Platform

Client Success Manager

Senior Revenue Operations Manager

Client Success Manager II – Dedicated