Mable

Accountant

• Reconcile provider invoice payments, identifying and resolving discrepancies accurately and within agreed timeframes
• Reconcile Services Australia claims against payment data, ensuring all claims are accurately matched and exceptions are investigated and resolved
• Reconcile cashflows associated with provider payments and Services Australia claim receipts
• Reconcile co-contribution/ Personal Contribution debts, tracking outstanding balances and supporting collections activities as required
• Maintain clear and accurate records of reconciliation data flows, ensuring audit trails are complete and accessible
• Prepare and deliver reconciliation reports for the Finance Manager and relevant stakeholders
• Investigate and resolve reconciling items promptly, escalating material issues to the Finance Manager
• Support month-end close activities by ensuring all reconciliations are completed accurately and on time
• Identify and recommend improvements to reconciliation processes, data flows and system tools
• Collaborate with the Finance Operations team and Claims & Payments team to resolve processing issues affecting reconciliations
• Collaborate with other subsidiary Finance Teams and Group Finance teams as required.

Reconciliations Accountant

Frontend Engineer

• Collaborate with team members, designers, and stakeholders to solve complex problems and design effective frontend solutions
• Take technical ownership of entire software projects, ensuring frontend architecture and applications are robust, accessible, and user-friendly
• Lead the design, development, testing, and deployment of frontend code (Angular) to production
• Build and maintain reusable components within our Design System and Component Library
• Ensure all user-facing features meet WCAG accessibility standards
• Produce clear, detailed documentation - including component usage guides, architectural decisions, and code comments
• Investigate and resolve frontend issues based on customer and stakeholder feedback
• Champion frontend best practices and accessibility standards by following clean, standardised coding conventions
• Provide mentorship and guidance to junior team members
• Actively contribute to architectural discussions and technical decision-making within the team

Front-End Engineer

Data Analyst

• Build and maintain intuitive, reliable dashboards (primarily using SQL and Tableau) that track performance across key metrics.
• Dive into data to help teams across Mable understand what’s happening—and *why*.
• Partner with product managers, operations, and other stakeholders to explore opportunities and inform decisions.
• Identify and solve real-world problems through structured analysis and compelling storytelling.
• Design new reports and uplift existing ones, helping operations teams move toward self-service insights.
• Stay close to product and business developments, outlining data implications for new features and processes.
• Ensure all analysis aligns with Mable’s privacy and security policies.
• Contribute to a collaborative, feedback-rich analytics culture, learning from your peers!

Collections

• Manage accounts receivable and payable activities relating to customer invoices, including co-contributions, personal contributions, and overspends.
• Validate invoices, investigate discrepancies, and reconcile account balances.
• Set up and maintain customer personal and government contribution accounts.
• Monitor customer direct debit arrangements and account status.
• Send invoice-related communications and follow up outstanding payments via phone and email.
• Conduct regular audits of customer files to ensure funding and financial compliance.
• Support customers through proactive and responsive communications across multiple channels.
• Generate statements, account adjustments, and amendments as required.
• Manage shared inboxes and task queues, ensuring timely action and resolution.
• Work closely with Support Partners and the Service & Support team to resolve account enquiries, feedback, and complaints.
• Identify customer concerns and work towards a resolution, escalating where required.
• Contribute to continuous improvement initiatives by reviewing processes and identifying efficiencies.
• Adhere to team processes and meet individual and team KPIs.
• Advocate for customers to ensure their needs are met and enquiries resolved.
• Support other departments as required to meet operational needs.

Collections Specialist

Customer Support

• Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
• Display excellent interpersonal skills with an empathetic and compassionate approach to customers
• Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
• Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
• Proactively educate our users on getting the most out of Mable based on their individual needs.
• Advocate for customers to ensure their needs are met and inquiries resolved.
• Provide broader business teams with insights and feedback to support process and platform improvements
• Deliver standard service excellence that is in line with our code of conduct and company values
• Adhere to team processes and procedures and accurate record-keeping in Salesforce
• Meet individual and team KPIs, and undertake other duties and responsibilities as required

Customer Support Specialist

• Tackle complex business challenges by designing smart approaches and applying data-driven analysis to solve them.
• Dive into exploratory analysis to uncover trends, generate insights, and test hypotheses.
• Go beyond the “what” by uncovering the “why” and explaining what it all means for the business.
• Build dashboards that keep key metrics and performance at everyone’s fingertips.
• Assess new product features and operational changes through rigorous split testing, showing what truly works.
• Translate data and insights into compelling stories that resonate with non-technical audiences.
• Collaborate closely with product managers, engineers, UX designers, and business teams to shape decisions and solutions.
• Experiment with rapid prototypes for data science services, and partner with Data Engineers to bring them to life at scale.
• Define the data implications of new product features before they launch.
• Keep privacy and security at the core of everything you do.

Senior Data Analyst

Engineer

• Collaborate with team members and stakeholders to solve complex problems and design effective backend solutions
• Design, develop, test, and deploy code to production
• Produce clear, detailed documentation - including data flows, diagrams, test results, and code comments
• Investigate and resolve backend issues based on customer and stakeholder feedback
• Champion best practices by following clean, standardised coding conventions
• Actively contribute to architectural discussions and technical decision-making within the team

Customer Success Manager

• Management and ownership of the comms promotional calendar
• Manage the execution, monitoring and measurement of CRM campaigns and their success
• Work closely with internal business stakeholders to ensure on-time delivery of campaigns
• Communicate campaign performance and results
• Optimise new campaigns using data and feedback from existing and previous projects
• Prepare variations for A/B testing and execute test plans
• Ownership and execution of reputation management campaigns (eg. Trustpilot)
• Develop and execute personalisation and segmentation strategies for key customer audiences
• Cross-channel marketing automation creation, including Email, SMS, Push, and/or other engagement channels
• Stay up-to-date with the martech trends and best practices

CRM Manager

Manager

• Lead the CRO and website personalisation program across Mable and HomeMade websites.
• Develop and prioritise experimentation roadmaps to improve customer conversion and digital experience.
• Partner with marketing, product, engineering and website teams to execute A/B tests and personalisation initiatives.
• Develop a solid understanding of the overarching Attain Healthtech business strategy, and our customers’ needs, and identify and drive opportunities to test and implement these strategic initiatives online.
• Analyse performance data, report insights and implement successful test outcomes within the CMS.
• Champion a culture of experimentation, innovation and data-driven decision making.
• Act as the subject matter expert for experimentation and personalisation tools.