Mercer Advisors

Product Manager

• Define and own the product vision and multi-year roadmap for the Regis platform to balance near-term priorities with long-term transformational goals
• Translate business strategy, client needs, and advisor feedback into a cohesive, prioritized product direction
• Develop a deep, first-hand understanding of workflows across advisors, clients, and operational teams through direct engagement
• Synthesize diverse and sometimes conflicting inputs into clear problem statements and high-impact opportunities
• Identify root causes of friction and design scalable, integrated workflows that improve client and advisor experience
• Bring structure to an evolving environment, shifting from reactive development to intentional product design
• Translate Regis Ultra High Net Worth and Family Office business needs into clear product requirements, user stories, and process flows
• Lead product discovery and solution design to ensure the right problems are being solved
• Partner with engineering and architecture teams to design solutions that are scalable, maintainable, and aligned to long-term platform goals
• Ensure consistency and integration across a multi-system platform ecosystem
• Own Regis platform adoption to drive utilization of new process flows, measure advisor and client engagement with platform capabilities, and provide hands-on enablement support to ensure use as designed
• Define and manage a prioritized product roadmap, balancing business impact, user needs, technical constraints, and dependencies
• Align roadmap decisions with strategic objectives while operating within budget and resource constraints
• Partner with internal technology team and external partners to translate priorities into execution plans
• Remain actively engaged through delivery to ensure outcomes align with product intent and business objectives
• Serve as the central point of alignment across Product, Technology, Operations, Investments, Compliance, and external partners
• Facilitate decision-making across competing priorities, trade-offs, and sequencing considerations
• Influence stakeholders at all levels without direct authority and lead cross-functional initiatives
• Oversee the evolution of a multi-system platform ecosystem, ensuring it remains integrated, scalable, and aligned to long-term needs

Senior Director, Product Manager

Client Services Representative

• Responsible for day-to-day operations and administrative support for one or more registered representative including answering inbound calls and email requests, scheduling and gathering client data for ongoing service processes
• Ensuring all paperwork and procedures for client requests are completed and adhere to compliance requirements
• Coordinating with internal operation departments to ensure client requests are fulfilled.
• Managing client deposits
• Maintaining data integrity across all systems and updating as necessary
• Researching client issues in cooperation with back-office operation partners
• Onboarding new clients, processing transfer paperwork, setting up new accounts while coordinating with the brokerage service team, custodians, and Black Diamond
• Other duties as needed

Client Service Associate

Operations

• Assisting with leading administrative tasks related to Trust Services including maintaining client documents and assisting staff with workflow.
• Working closely with leadership to ensure timely correspondence with internal teams and clients.
• Liaison between the WMT and any Corporate Trustee business partner by providing advanced knowledge of best practice operations.
• Working collaboratively to document key processes.
• Assisting with client tax reporting working with Corporate Trustee tax reporting vendor with coordinating tracking and delivery of all tax documents
• Serving as quality control point to ensure that all calls, transactions, maintenance changes, policy and procedures for customer requests have been adhered to in accordance with compliance requirements and Trust Operations Internal Guidelines
• Reviewing and maintaining unique asset pricing.
• Establishing and maintaining internal procedures and service standards related to Trust Operations identifying and implementing the most efficient workflow
• Cross training to serve as back-up to other team members
• Other duties as assigned by management

Trust Operations Coordinator

Events

• Act as a strategic thought partner to the Chief Commercial Officer, Vice President of Content, and other executives, contributing to long-term planning, process innovation, and cross-functional alignment.
• Oversee venue sourcing, vendor negotiations, contract execution, and event logistics including catering, AV, transportation, and setup/teardown either on your own or in partnership with our third party event management company.
• Partner with the marketing team to ensure seamless execution of invitations, presentations, signage, and branded collateral.
• Help manage on-site operations, including setup, troubleshooting, and post-event wrap-up.
• Own post-event analytics, including survey feedback, and budget reconciliation.
• Own and manage event budgets.
• Maintain and expand vendor relationships, including a centralized database of preferred venues and suppliers.
• Anticipate needs, proactively resolve challenges, and ensure frictionless execution.

Senior Event Manager

• Own the Advisor Experience roadmap from discovery through delivery, across NPS, advisor practice management, advisor transitions, and Aspen AI
• Build the Aspen and client portal integrations behind NPS reimagined, so advisors can receive and action client feedback in real time
• Deliver the capacity and practice management tools that give leaders real-time visibility into advisor capacity for growth, and map advisor expertise to client needs
• Make decisions on scope, sequencing, and tradeoffs with clarity and speed
• Build the at-risk advisor identification and transition tools that keep clients with us when an advisor leaves or retires, planned or unplanned
• Deliver advisor playbooks that reduce the risk of departures and client loss
• Make NLC events logged, visible, and acted on consistently inside Aspen, so we learn from them and reduce how often they happen
• Own Aspen AI for the advisor experience: meeting prep, transcription, and follow-up that give advisors time back
• Use data and machine learning to surface the right next step for each advisor
• Use AI to make you and the teams building with you faster and sharper
• Set the priorities and requirements that our development partners and other pods build against
• Work day to day with engineering, design, and data across those partners and pods to keep delivery on track
• Partner with Business Intelligence on the dashboards behind client health, NPS, and transition tracking
• Own the relationship with our external development partners
• Build the product that moves the Client Excellence KPIs: Net Revenue Retention, Client NPS, Client health score, Advisor retention, Transition success, and NLC Rate
• Partner with Wealth Operations & Experience, who owns these outcomes, to turn product into results
• Keep improving based on pilot feedback and real usage

Director, Product Management – Advisor Experience

Advisor

• The Associate Advisor Guide will identify, qualify, and develop quality sales opportunities.
• Handle lead generation programs, call campaigns and strategies to acquire new clients.
• Engage clients through inbound calls and follow-up outbound calls, e mail and other approved media.
• Exhibit a high degree of energy.
• Engage prospective clients by building trusting relationships with a high degree of integrity and personal accountability.
• Ensure exceptional service and satisfaction.
• Participate in an open-communication environment within a busy team.
• Other duties or tasks as assigned by management.

• Prepare tax returns for high-net-worth individuals, trusts and businesses
• Create quarterly estimates and projections
• Responsible for clear & concise communication with clients on all matters related to delivery of income tax returns
• Perform tax research
• Responsible for timely and accurate response to tax questions, estimates, projections, and analysis with both tax and wealth management clients
• Coordinate with tax support staff to ensure timely workflow practices and data integrity
• Work with tax staff to respond to tax notices and initial preparation of correspondence
• Stays up to date on tax law and any changes, as well as communicate the effects of the law changes to clients
• All other duties as assigned

Senior Tax Associate

General

• Conduct legal research and draft legal documents
• Participate in day-to-day operations of the estate planning team
• Support administrative team with compilation of legal documents
• Shadow client meetings and review documents
• Other duties as needed

Estate Planning Intern

Vice President

• Define and execute a comprehensive privacy strategy aligned with business goals, regulatory requirements, and industry best practices.
• Responsible for compliance with global privacy laws (e.g., SEC Regulation S‑P, GLBA, CCPA/CPRA, GDPR, PIPEDA, state-level privacy laws), including AI tools, models, and workflows. Monitor regulatory changes and lead organizational readiness.
• Create, maintain, and enforce privacy policies, standards, and data-handling procedures across the enterprise, and develop and report on compliance metrics.
• Lead privacy risk assessments, DPIAs, vendor risk reviews, and audits. Identify gaps and drive remediation.
• Develop and implement AI‑specific data‑handling policies and controls, including rules for input restrictions, redaction, anonymization, retention, and secure storage of AI‑generated or AI‑processed data, as well as controls for access management, monitoring, and employee training on safe and compliant AI usage.
• Oversee processes for data subject rights, consent management, data retention and deletion, breach response, privacy-by-design, and use of data in AI.
• Assist in managing response to privacy incidents, coordinating with security and communications teams.
• Partner with Compliance, Technology, the People Team, and Marketing to embed privacy into systems, products, and workflows.

VP, Privacy

• Support the fast-growing, dynamic sales team
• Own your sales pipeline from start to finish, converting and nurturing potential clients to create a best-in-class experience for every potential client
• Assist in identifying and qualifying potential clients to ensure they are a good fit for Mercer Advisors
• Engage with potential clients over Zoom, phone, and/or in person to understand their needs and share how Mercer can help
• Actively participate in your own growth, soliciting and incorporating feedback into your conversations with potential clients and participating in team trainings or activities

Regional Vice President, DTC

Billing Specialist

• Perform monthly billing audits, including fee calculations, account troubleshooting, and adjustment processing
• Review and maintain client accounts and household structures to ensure accurate fee schedule assignments
• Partner with advisors and internal stakeholders to update and maintain billing instructions, ensuring alignment with client agreements
• Reconcile direct debit results and ensure timely and accurate fee collection
• Respond to billing-related inquiries from advisors and Client Service teams in a timely and professional manner
• Partner with Trading and Client Service teams to ensure sufficient account liquidity for billing debits
• Proactively track, manage, and follow up on outstanding, failed, or rejected fee transactions
• Investigate root causes of failed collections and coordinate resolution
• Partner with advisors, Client Service, and Trading teams to facilitate collections, including funding accounts, re-processing fees, or updating client billing setups
• Maintain detailed records of collection efforts and outstanding balances; provide regular reporting on aged receivables and collection status
• Identify trends in collection issues and recommend process improvements to reduce failed or delayed billing

Administration

• Play a central role in the oversight, monitoring, and reporting of a fund of funds complex
• Serve as the primary point of coordination across third-party fund administrators and auditors
• Blend operations, valuation oversight, and investment support critical to ensuring accuracy, timeliness, and integrity of fund reporting
• Ensure fund valuations are accurate and prepared in accordance with valuation policy
• Ensure investor reporting is consistent and reliable
• Support investment decisions with high-quality data
• Act as primary point of contact for external auditors
• Coordinate annual audit process across fund entities
• Prepare and maintain quarterly shadow valuations for each fund
• Independently track and reconcile capital activity, NAV movements, and performance metrics
• Prepare quarterly fund monitoring and oversight reports for the Investment Committee
• Reconcile data across internal systems, custodians, and underlying fund reports
• Enhance internal processes for valuation consistency, reconciliation workflows, and reporting efficiency

Internal Fund Administrator

• Onboarding new clients to Mercer Advisors efficiently and professionally to ensure better client retention.
• Ensuring follow-up and seamless handoffs from RVPs to Wealth Management Teams creating a solid onboarding experience
• Driving sales momentum by proactively initiating and following up on opportunities with channel partners to drive business results and engage in proactive conversations.
• Participating in prospect meetings, managing follow-up with prospects
• Playing an integral role in closing of prospects using exceptional client service skills
• Managing prospecting activity process including Client Questionnaire (CQ’s) and communications with Financial Consultants
• Traveling to branch offices and events to proactively build and maintain ongoing engagement with channel partner branches as well as to support the RVPs with prospecting and meeting activities
• Building and maintaining a strong network by proactively managing ongoing engagement with channel partner branches and prospects
• Working closely with RVPs on various projects including coordinating events, reviewing financial data, and preparing reports
• Fostering positive relationships with internal and external business partners as an ambassador of Mercer Advisors
• Ensuring adherence to company standards
• Other duties as needed

Client Development Associate

• The Retirement Plan Specialist provides support to Wealth Advisors, plan sponsors, administrators, and participants.
• The Retirement Plan Specialist reports to the Retirement Plan Manager and is responsible for supporting Wealth Advisors with plan design, preparing meeting materials, and serving as a liaison to plan providers.
• The Retirement Plan Specialist collaborates with plan providers, including recordkeepers, third-party administrators (TPAs), and custodians, to facilitate plan needs.
• Prepare Fiduciary Investment Reviews (FIRs) for meetings and delivery.
• Prepare Fiduciary Plan (Design) Review for meetings and delivery.
• Prepare Provider Review for meetings and delivery.
• Plan design and proposal preparation.
• Facilitate and navigate plan changes, including plan design, fund changes, etc.
• Onboarding new clients – collaborate with sales team to ensure a seamless onboarding process.
• Transitioning clients – collaborate with advisors to ensure a seamless transition process.
• Answer inquiries regarding the plan from plan administrators/sponsors and participants.
• Ensure strong client satisfaction and retention from plan administrators/sponsors.
• Communicate with recordkeepers, Third-Party Administrators (TPAs), and custodians.

Retirement Plan Specialist

• Drafting various correspondence to wealth management teams and clients
• Following best practices for group, client, and advisor interaction
• Liaising with other groups and wealth management teams to ensure an exceptional client-advisor experience
• Building out and updating training materials and providing training to Estate Planning Service Specialists
• General administrative tasks and other duties, as needed
• Supporting estate planning strategist teams throughout the estate planning process; including administering calendar management for a strategist and ensuring document completion
• Maintaining client files and updating case management systems
• Supporting as a liaison with estate planning specialists, wealth management teams, and clients