Head of Business Operations – Automation

MICE DESK

Head of Business Operations & Automation responsible for process mapping and automation at MICE DESK. Leading internal data management and CRM architecture with strong technical skills.

Posted 7/10/2026full-timeLeipzig • 🇩🇪 GermanyLead💰 €6,000 - €7,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process mapping, automation design, and CRM data model management, with a strong focus on operational efficiency and team leadership. Proficient in SQL and programming languages such as Python or JavaScript, with fluency in both German and English.

Highest-signal resume keywords

Process MappingAutomation DesignCRM Data Model ManagementSQL ProficiencyTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingAutomation DesignSQLPythonJavaScriptCRM MigrationData Model ArchitectureData Warehouse ManagementMetrics OwnershipDocumentation

Soft Skills

LeadershipNegotiationMonitoringClear Ownership

Tools & Technologies

PipedriveN8nMakeDbtBigQuerySnowflakePostgresMetabaseLooker

Industry Keywords

Business OperationsBizOpsInternal OperationsProcess EngineeringGrowth-Stage StartupB2B SaaSHospitalityTravel

Tech Stack

Tools & technologies

BigQueryJavaScriptPostgresPythonSQL

About the role

Key responsibilities & impact

Process mapping & prioritisation across Sales, Onboarding, Customer Delivery, Finance, People Operations and Legal
Design and build end-to-end automation yourself
Own the internal data model, the data warehouse, and key metrics
Own the data model of the CRM (currently Pipedrive)
Evaluate, negotiate, roll out tools; consolidate instead of collect
Documentation, monitoring, failure alerting, clear ownership
Lead two direct reports with a high personal share of the actual build

Requirements

What you’ll need

5+ years in Business Operations, BizOps, Internal Operations or Process Engineering
Experience at a growth-stage startup or scale-up (Series A to C)
Built automations yourself, not just commissioned them
Know n8n, Make or equivalent; strong SQL; Python or JavaScript
Understand CRM data models at architect level (Pipedrive, HubSpot, Salesforce)
Owned at least one CRM migration or fundamental restructuring
Fluent in German and English
Nice to have: Experience with a modern data stack (dbt, BigQuery/Snowflake/Postgres, Metabase/Looker)
Consulting background followed by an operator role
Background in hospitality, travel, or B2B SaaS with long sales cycles

Benefits

Comp & perks

Performance bonuses for demonstrable results
Multi-day team events in places that are actually fun
Genuine room to shape things
A short path to the management team
Decisions take days, not committee rounds