Minor Hotels Europe and Americas

Customer Support

• Atenderás llamadas entrantes de clientes directamente de España.
• Gestionar llamadas entrantes y completar tareas de Back Office para coordinar los servicios de asistencia en carretera de manera eficiente.
• Anticiparte a las necesidades de los clientes y recomendar soluciones efectivas y personalizadas.
• Proporcionar seguimiento y resolución a consultas relacionadas con productos y servicios de asistencia en carretera.
• Apoyar la mitigación de incidentes, ayudando a prevenir o reducir interrupciones que puedan afectar la experiencia del cliente.
• Asegurarte de que los clientes reciban todos los beneficios incluidos en sus pólizas de asistencia en carretera.
• Supervisar y realizar un seguimiento de tus KPI diarios y semanales.

Bilingual Customer Service Representative

Human Resources

• Own end-to-end recruitment operations (requisition to offer / pre-boarding handoff) across supported entities.
• Act as operational SME for SuccessFactors Recruitment Management (RCM).
• Leverage Phenom to support candidate experience, talent attraction, and CRM workflows.
• Drive standardization, automation, and continuous improvement initiatives.
• Support transitions, scope expansions, and new customer/country onboarding.
• Serve as key interface for TA leaders, HR, and business stakeholders; manage escalations and service improvements.
• Manage and develop recruitment operations teams, including capacity planning, productivity, and capability building.
• Responsible for hiring, development, engagement and performance of team members.

Manager – HR Services

Backend Engineer

• Engage in collaborative efforts with the data science team to comprehend data requirements and develop robust architectures and data models
• Enhance business processes by proficiently managing the lifecycle of data and AI models
• Architect, construct, and launch innovative data extraction, transformation, and loading processes to craft data pipelines, utilizing advanced object-oriented programming languages and modern web frameworks
• Maintain and improve existing production processes by identifying and implementing optimized, scalable solutions
• Contribute to Research and Development initiatives to discover and integrate cutting-edge technical solutions that propel the organization forward

Data Engineer, Back-End Architect

Manager

• Provide project management of software migration projects for clients on the IBM Z platform
• Consult with management and review project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, and allocation of resources
• Analyze the need for and provide the necessary project management for project planning, execution (including the development of project plans)
• Report on project activities, changes in scope, challenges and requirements to the leadership team as a strategic tool in keeping implementers and decision makers moving toward consistent, business or mission-focused goals and objectives
• Communicate with management internally and at the customer on ongoing status, milestones, and project risks
• Review and analyze process & procedures in order to find opportunities for improvement and increased efficiencies, then help drive implementation of these improvements
• Monitor, assess, and improve the effectiveness of program best practices, ensuring continual process and quality improvement with a primary focus on the client account

Mainframe Manager

Sales

• Grow the market share of HME products in the Wisconsin, Minnesota and Northern Illinois area and achieve or exceed sales quota
• Develop relationships with decision makers (clinical, technical, and economic) in geographic area
• Cold call and visit prospects on location, set appointments with hospital staff and administrators
• Manage all leads and customers within a defined territory
• Keep CRM software updated with appropriate information
• Educate medical staff on the use and benefits of medical devices
• Provide product demonstrations and support
• Ensure smooth ordering at all accounts (new and existing)
• Maximize account penetration by selling all products in portfolio
• Communicate between sales, marketing, and support teams to improve customer experience
• Collect, analyze, and present field sales data to assist with strategy planning and implementation
• Support and champion the regional sales strategy
• Develop and execute territory business plan
• Support, train, and develop sales reps/ sales agents on products, services, and any corporate level initiatives
• Oversee and manage multiple territories and associated sales reps/sales agents

Regional Sales Manager

Technical Project Manager

• Oversee IT projects from initiation to completion
• Coordinate with cross-functional teams to ensure project success
• Manage data governance processes and compliance

IT Project Manager, Data Governance

Engineer

• Develop and manage training programs that enhance workforce skills, ensure compliance with organizational and quality standards, and support operational excellence.
• Maintain accurate training records, improve training processes, and ensure audit readiness.
• Leverage technical expertise, data analysis, and Lean methodologies to drive continuous improvement initiatives.
• Foster a culture of learning and development across the organization.
• Create and maintain training processes and software.
• Oversee training documentation and file maintenance.
• Coordinate and execute Continuous improvements and Quality training events.
• Develop and deploy competency-based training programs.
• Evaluate training effectiveness.

Training Engineer I – Central Shift

Scrum Master

• Facilitate cross-functional engineering teams in the delivery and implementation of new products or upgrades
• Develop detailed schedules, project estimates, resource plans, and status reports
• Conduct project meetings and ensure adherence to quality standards
• Maintain multiple-sprint release plans and release burndown based on capacity
• Facilitate cross-team, program wide rituals like release planning or retrospectives
• Promote continuous improvement to maximize capacity and predictability
• Establish team working agreements and help resolve impediments
• Provide visibility of team status to senior management

Senior Scrum Master

Sales Engineer

• Manage and grow the portfolio of assignments in the industrial sector
• Monitor and ensure the smooth execution of our consultants' assignments at partner client sites
• Ensure client satisfaction and recommend adjustments or improvements as needed
• Ensure project profitability and compliance with financial objectives
• Develop and retain a client portfolio within your sector of activity
• Identify new assignment opportunities and propose solutions tailored to client needs
• Actively contribute to defining and implementing the company's commercial strategy
• Participate in the recruitment process in collaboration with our Talent Acquisition team

Sales Engineer, Aerospace

Architect

• As a Senior Architecture Consultant your role will take clients from a state of chaos to clarity by creating clear, coherent and compelling architecture blueprints that align strategic intent, define the optimal future and design future-fit enterprise solutions.
• Deliver high-quality architectural advisory outcomes for our clients (CIOs, CTOs and Heads of Architecture) by bridging the gap between strategy and execution.
• Provide ongoing support and guidance to project delivery teams, and adjust architecture as needed to achieve desired business outcomes.
• Acquire and maintain firm-sponsored professional certifications that are relevant to your career path and area of expertise such as TOGAF and Technology Partner certifications (e.g. Microsoft, AWS).
• Proactively participate in global architecture community initiatives and events by leveraging assets and sharing knowledge.
• Contribute to the growth and development of your Strategy & Architecture team by working with your colleagues on initiatives like community building, capability uplift, asset development and thought leadership.

Senior Consultant – Architect

• Diagnose, triage, and resolve production issues impacting live hiring events
• Monitor system health and respond to alerts or performance degradation
• Partner with Client Support and GTM teams to resolve high-priority tickets
• Debug cross-system issues across backend services, frontend apps, and integrations
• Ensure SLA adherence for issue resolution and platform stability
• Maintain and update event logic as system dependencies evolve
• Support platform integrations, migrations, and architecture updates
• Contribute to build, release, and deployment processes

Java Developer

Software Engineer

• Configurar y personalizar soluciones de Microsoft Dynamics 365 Customer Service.
• Desarrollar y mantener integraciones dentro de Copilot Service Workspace.
• Implementar y configurar el Channel Integration Framework (CIF) para incrustar y conectar aplicaciones externas.
• Desarrollar lógica de frontend y comportamientos personalizados utilizando JavaScript / TypeScript.
• Trabajar con el Microsoft APM SDK para habilitar la integración de aplicaciones dentro del entorno Dynamics.
• Garantizar el rendimiento, la usabilidad y la mantenibilidad de las soluciones implementadas.
• Colaborar con equipos de backend e integración para asegurar una funcionalidad completa y fluida de extremo a extremo.

Developer Dynamics

• Participar en todo el ciclo de vida del software: diseño, desarrollo, testing, integración y documentación.
• Desarrollar y mantener componentes en C/C++ orientados a simulación y sistemas embebidos.
• Trabajar en la creación y evolución de modelos de simulación.
• Desarrollar herramientas de soporte para entornos de test y simulación (por ejemplo, generadores de código o ICD).
• Colaborar con equipos internacionales durante todo el proceso de desarrollo.
• Asegurar la correcta gestión de la configuración del software siguiendo procesos establecidos.
• Participar en actividades de documentación técnica en inglés.

Senior SW Engineer, C++ – Simulación y Sistemas Embebidos

• Study of piping installation modifications
• Preparation of technical elements related to equipment modification dossiers
• Updating engineering documents: installation schematics, layout plans, equipment bills of materials
• Managing interfaces with different trades: construction, inspection, safety
• Analyzing issues related to piping equipment and associated components (in-line accessories, valves)

Bilingual Customer Service Representative

Manager – HR Services

Data Engineer, Back-End Architect

Mainframe Manager

Mainframe Manager

Regional Sales Manager

IT Project Manager, Data Governance

Training Engineer I – Central Shift

Senior Scrum Master

Sales Engineer, Aerospace

Senior Consultant – Architect

Java Developer

Developer Dynamics

Senior SW Engineer, C++ – Simulación y Sistemas Embebidos

General Installations Engineer – Apprenticeship