Miratech

DevOps Engineer

• Deploy, manage, and maintain AWS infrastructure across development, staging, and production environments
• Work with AWS services including Amazon Connect, Lambda, S3, EventBridge and Data Bridges
• Build and maintain scalable, reusable and secure Infrastructure as Code (IaC) using Terraform Enterprise
• Develop, implement and manage CI/CD pipelines for automated application and infrastructure deployments
• Collaborate with cross-functional teams to ensure highly available, secure and performant cloud solutions
• Monitor, troubleshoot and optimize cloud infrastructure and deployment processes
• Maintain clean, well-documented and reusable infrastructure code aligned with best practices and organizational standards
• Participate in code reviews and contribute to infrastructure design discussions

AWS DevOps Engineer

Technical Project Manager

• Own end-to-end delivery of assigned technical projects, including data center consolidations and site exits, voice network unification, platform decommissioning, and prepaid and one-off billing integration changes.
• Break each project down to the task level with clear owners, dependencies, milestones, and acceptance criteria.
• Coordinate service orders with internal engineering teams and follow up to closure.
• Escalate to carriers and third parties when delivery commitments are at risk.
• Ensure data center staff and field teams are aligned and following established internal processes and procedures.
• Apply structured project management practices – schedules, status reporting, change control, RAID logs.
• Act as the primary point of accountability for project status, risks, blockers, and issue resolution.
• Coordinate across Network Engineering, Operations, IT, Product, and external partners (carriers, colocation providers, HW and SW vendors).
• Work alongside existing project managers focused on voice migration and billing quick-hits.
• Interface with vendors and suppliers to align project execution with the overall consolidation program.
• Coordinate with Finance on project budgets, forecasts, and actuals.
• Maintain sufficient financial literacy to challenge cost items and to validate that claimed savings are genuinely attributable to a given project.
• Track avoided spend and tech-debt avoidance as part of overall program success, in partnership with Finance owners.
• Flag scope or schedule changes that have budget implications before they are committed.
• Identify and mitigate risks associated with network migrations, service continuity, and customer impact.
• Ensure each cutover is supported by runbooks, rollback plans, and readiness checks.
• Maintain documentation suitable for internal audit and compliance review.
• Produce concise, accurate project status reports, dashboards, and action trackers.
• Deliver clear updates to engineering leadership and, when needed, to executive stakeholders.
• Translate technical detail into business relevant updates without losing accuracy.

Senior Technical Project Manager – Telecom

Senior Technical Project Manager, Telecom

Backend Engineer

• Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms.
• Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities.
• Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.
• Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
• Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
• Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
• Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
• Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
• Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
• Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.

DialogFlow Engineer, Python

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Work independently while supporting a regional business unit aligned with global objectives
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Senior Java IVR Developer

• Own end-to-end delivery of assigned technical projects including data center consolidations and site exits
• Coordinate service orders with internal engineering teams and follow up to closure
• Escalate to carriers and third parties when delivery commitments are at risk
• Apply structured project management practices – schedules, status reporting, change control
• Act as the primary point of accountability for project status, risks, blockers, and issue resolution
• Produce concise, accurate project status reports, dashboards, and action trackers
• Identify and mitigate risks associated with network migrations and service continuity

QA Engineer

• Plan, execute, and report on testing activities for IVR and applications
• Develop and maintain test plans, test cases, and test scripts based on design and requirement documents
• Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
• Balance testing resources across multiple concurrent releases
• Track and report test progress, risks, and quality metrics to stakeholders
• Lead test review meetings and coordinate defect triage with development teams
• Identify opportunities for future test automation
• Support integration testing across IVR, web applications, and backend services

Senior QA Engineer

Manager

• Support the coordination of CX services delivery, ensuring smooth day-to-day service operations according to SLAs.
• Work closely with Genesys Cloud consultants, engineers, and support teams to track service activities and delivery progress.
• Regular review and close cooperation with Customers on Support service status and metrics, being able to lead the communication.
• Monitor service requests, tickets, shifts, and operational indicators to ensure timely response and resolution.
• Assist in preparing service reports, operational updates, and internal delivery summaries.
• Participate in incident coordination and follow-up activities, ensuring proper tracking and communication.
• Support the preparation and organization of service review meetings with internal teams and clients.
• Maintain and update service documentation, knowledge base articles, and operational procedures.
• Collaborate with delivery teams to identify opportunities for service improvements and operational efficiency.

Service Delivery Manager

Architect

• Collaborate with business and IT teams to design and deliver scalable contact center solutions
• Engage in business analysis and design for contact routing, personalization, and self-service capabilities
• Analyze and define business and agent desktop requirements
• Translate enterprise and business requirements into long-term technical architecture and data lake solutions
• Collaborate with stakeholders across business and technical teams to support scalable contact center transformation initiatives

Business Architect

Frontend Engineer

• Design, develop, and maintain responsive, interactive user interfaces using React, Angular, or Vue.js.
• Integrate and support Pindrop authentication, fraud detection, and voice security functions in frontend workflows.
• Translate design wireframes and mockups into high-quality code.
• Implement UI/UX best practices to deliver user-friendly web applications.
• Optimize application performance for maximum speed and scalability.
• Integrate frontend applications with backend RESTful APIs and microservices.
• Write clean, efficient, testable code following best practices for performance, maintainability, and security.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
• Collaborate on infrastructure automation using CloudFormation and Terraform.
• Integrate solutions with AWS services like Lambda.
• Use of AI-assisted coding in development workflows.
• Assist backend teams with full-stack integration and debugging.
• Contribute to backend development (Python/Node.js) when needed for end-to-end functionality.

AWS DevOps Engineer

Senior Technical Project Manager – Telecom

Senior Technical Project Manager, Telecom

DialogFlow Engineer, Python

Senior Java IVR Developer

Senior Java IVR Developer

Senior Technical Project Manager, Telecom

Senior Java IVR Developer

Senior QA Engineer

Service Delivery Manager

Business Architect

Frontend Engineer – Desktop Engineering