Senior Technical Account Manager – Strategy

Motive

Senior Technical Account Manager ensuring seamless support experience for strategic enterprise customers. Collaborating with cross-functional teams to resolve high-impact technical challenges.

Posted 5/25/2026full-timeRemote • 🇵🇰 PakistanSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportRoot Cause AnalysisChange ManagementProgramming LanguagesCode ReviewsData AnalysisFirmware UpgradesThird Party IntegrationsTroubleshootingDiagnosing Complex Issues

Soft Skills

Analytical SkillsProblem-Solving SkillsTeam PlayerRelationship BuildingCoachingConsultationCommunication SkillsMotivationEagerness to LearnCollaboration

Industry Keywords

Global Mid-MarketStrategic MarketEnterprise MarketCustomer ExperienceTechnical BackgroundComputer ScienceEngineeringEmerging IssuesDirect TeamAccounts Monitoring

About the role

Key responsibilities & impact

Serve as the senior subject matter expert responsible for troubleshooting and diagnosing complex issues
Collaborate extensively with Product, Engineering, Escalations, and specialized support teams
Build and maintain relationships with accounts by proactively monitoring their accounts
End-to-end ownership of the most critical customer issues
Provide feedback to Product teams on common or emerging issues
Personalize customer experience by strengthening relationships
Train, coach and provide consultations to your direct team

Requirements

What you’ll need

Minimum 2 to 4+ years of experience in Technical Support
Good understanding of the Global Mid-Market/Strategic/Enterprise market
Proven experience with change management requests
Proven ability to deep dive technical problems
Experience with code reviews for custom configurations
Excellent expertise with Root Cause Analysis
Strong analytical and problem-solving skills
Proven track record of using programming languages for issue analysis
Ability to analyze data and identify areas of improvement
Experience with hardware devices, firmware upgrades, change management
Experience with Third Party integrations
Technical background with preferred qualifications of Computer Science or Engineering
Motivated individuals with eagerness to learn
Fluent in spoken and written English
Team player

Benefits

Comp & perks

Creating a diverse and inclusive workplace
Equal opportunity employer