Motive

Product Manager

• Define and evolve product strategy and roadmap for compliance products in alignment with customer needs, regulatory requirements, and business goals.
• Partner closely with engineering and design to build intuitive compliance experiences that help customers stay ahead of requirements and reduce operational risk.
• Get close to customers, identify compliance pain points and opportunities, and translate insights into clear product requirements and priorities.
• Drive execution from concept through launch by creating clarity, managing tradeoffs, and keeping cross-functional teams aligned on scope, timelines, and outcomes.
• Use data and product metrics to inform prioritization, evaluate impact, and continuously improve the customer experience.

General Counsel

• Develop a deep understanding of Motive's products, work cross-functionally with Product, Engineering, Sales, Security, and Finance, and earn the trust of leadership as a go-to advisor on contentious and strategic matters
• Develop and drive Motive’s litigation strategy, including identifying, assessing and pursuing claims, counterclaims, and other strategic litigation opportunities that protect Motive and advance its business objectives
• Manage and develop litigation team members and help shape the structure, priorities, and operating model of the litigation function
• Lead outside counsel selection, strategy, matter staffing, and budget management across litigation matters
• Stay up to date on industry developments to help your colleagues see around corners

Associate General Counsel, Litigation

Customer Success Manager

• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Develop strong working relationships at multiple management levels within the customer accounts, including C Suite relationships
• Collaborate with customers and product managers to manage product enhancement requests
• Act as a subject matter expert on customer product features for strategic accounts
• Manage initiatives to increase product adoption and customer satisfaction
• Continually learn about the needs of the client at all levels by proactively uncovering emerging pain points and expectations to get a clearer picture of how Motive can address problems and create satisfying solutions and outcomes
• Work collaboratively as part of the customer team by partnering, building plans, and communicating with AEs, the Onboarding team, Professional Services, Sales Engineers, and other internal colleagues to ensure aligned customer engagement and effective support
• Maintain high renewal rates by demonstrating value, supporting goal attainment, and identifying opportunities for optimization
• Identify upsell and expansion opportunities to grow the NRR for your book while ensuring renewal and retention metrics are exceeded
• Gather intelligence on how customers are using products and determine features and services that are most valuable to their businesses
• Act as an escalation point for all customers
• Identify areas for improvement in customer experience in the product and processes

Strategic Accounts Customer Success Manager – CSM IC

Account Executive

• Directly manage frontline managers — coaching and motivating them to hit quarterly targets and broader strategic goals, while building a culture of accountability, continuous improvement, and customer satisfaction.
• Recruit, hire, and develop top talent, building a bench of future leaders. Bring demonstrated experience scaling sales teams from the ground up and leading through periods of transformational growth.
• Partner with Marketing on customer experience, lead generation, and pricing/acquisition strategy. Work with Product, Sales, Onboarding, and Strategy leaders to surface customer needs, inform roadmap decisions, and design incentive plans and GTM strategies that create a cohesive, connected customer journey across global functions.
• Track and report on key performance metrics, using data to identify strengths, close gaps, and guide decisions toward quarterly sales targets.
• Drive engagement, upsell, and retention strategies, testing and iterating quickly. Serve as the customer-facing escalation point for complex deals, leveraging executive relationships to resolve challenges and close successfully.
• Build and refine scalable processes that improve team efficiency and performance.

Director, Commercial Sales – Account Management

Support Engineer

• Act as the main point of contact for Enterprise and Strategic Account Managers, providing direct support to them and their customers for OM-related queries.
• Work closely with customers to address and resolve any issues related to their orders and shipments.
• DRI for all customer RMA requests with serial numbers, replacements, Account level device count alignment to be directly in contact with customers.
• Provide hands-on assistance with the quoting process and CPQ (Configure, Price, Quote) for Account Managers.
• Ensure all necessary details, including cable specifics and additional customer requests, are accurately captured in quotes and orders.
• Collaborate with cross-functional teams, including Finance, Fulfillment, and Customer Support, to ensure a seamless end-to-end order process.
• Proactively identify and resolve potential issues in the quote-to-cash process to prevent delays and improve efficiency.
• Ensure all customer and order information is meticulously entered and maintained in CRM systems, such as Salesforce and Zuora.
• Work on sales order creation, churn processing, and account reconciliations as needed.

Account Support Analyst

Solutions Engineer

• Partner with Enterprise Account Executives to shape deal strategy, drive discovery conversations, and deliver high-impact demonstrations that influence executive-level decisions
• Showcase Motive’s value by tailoring demos that resonate across technical, operational, and business audiences — positioning yourself as a trusted advisor to customers
• Translate complex customer challenges into clear, compelling solutions that deliver measurable business outcomes
• Develop deep expertise in the competitive landscape, playing a key role in winning strategic displacement opportunities
• Establish yourself as a product authority — mastering today’s platform while shaping conversations around future innovations
• Collaborate on RFIs and RFPs to position Motive as the partner of choice for Enterprise organizations
• Act as a visible connector between Sales and cross-functional teams (Product, Engineering, Customer Success, Marketing), ensuring customer insights fuel continuous improvement and innovation

Senior Solutions Engineer, Enterprise – Central Region

Collections

• Own collections performance for Mexico-based accounts and drive faster resolution of past-due balances, disputed invoices, and broken payment commitments. Build account-level action plans, monitor aging movement and payment trends, and provide clear risk and cash updates to leadership.
• Partner closely with CSMs, AEs, Account Managers, Billing, Support, Product, Order Management, and Finance to resolve the operational issues behind delayed payment. Recommend and coordinate next steps such as payment plans, service restrictions, dashboard locks, credit blocks, and cancellation progression, while ensuring all material customer communication and account history are clearly documented.

Collections Manager

Recruitment

• Partner with hiring managers to understand role requirements, team needs, and hiring priorities
• Own end-to-end, high-volume recruitment (sourcing, screening, scheduling, interviewing, and closing)
• Build and maintain strong pipelines of active and passive candidates
• Represent Motive's story clearly and authentically to candidates throughout the process
• Drive candidate engagement through strong communication and relationship-building
• Consistently meet recruiting KPIs (pipeline health, time-to-fill, offer acceptance)
• Leverage ATS tools (preferably Greenhouse) and data to optimize hiring processes
• Collaborate cross-functionally to ensure a seamless hiring experience

Associate Sales Recruiter

Billing Specialist

• Oversee the billing status of accounts by researching and resolving any billing inconsistencies, errors, and assisting in clearing all lender requirements
• Analyze billing documents and other data for accuracy and completeness, acquiring missing or correcting data when necessary
• Create customized funding invoices specific to each lender for the VF deals, ensuring timely billing and accuracy.
• Escalating any discrepancies in documentation to the relevant departments.
• Collaborate cross functionally between Sales, CS, Accounts Management, and Order Management to resolve or expedite issues.
• Timely invoicing with accuracy.
• Handle all billing-related cases, especially concerns related to tax issues, lender fee issues, or VF Invoice adjustments.
• Manage the complete billing cycle, encompassing the identification and resolution of any related discrepancies or issues.
• Ensure proper period cut-off for month-end close procedures.
• Be the point person to answer billing-related support cases.
• Support vendor operations and address any related concerns.
• Work closely with other functional teams to ensure sales orders are fulfilled timely, resolve outstanding issues, and ensure data quality and accuracy
• Provide accurate and timely reporting.
• Generate reports based on specified needs
• Able to run audits, identify root causes and provide timely resolution
• Comfortable working with spreadsheets, internet applications, and ERP systems
• Maintain the integrity and accuracy of data while entering it into various electronic systems
• Evaluate the billing process and recommend improvements where possible
• Handle card and ACH chargebacks end-to-end, including intake, investigation, evidence packaging, representation, and outcome booking, ensuring adherence to network/bank timelines and Motive policies.
• Manage cancellations and early terminations, validating eligibility, coordinating with cross-functional stakeholders, and ensuring accurate billing adjustments, credits, and held-to-contract fees.
• Support Enterprise (ENT) billing by reviewing complex contracts, validating pricing and terms, and coordinating custom invoicing or schedules to ensure accurate and timely billing for strategic accounts.
• Perform billing audits and reconciliations (e.g., invoice vs. usage, GL tie-outs, partner funding files), identifying root causes of discrepancies and driving corrective actions with relevant teams.
• Maintain SOX-compliant documentation and audit trails for billing changes, refunds/credits, and write-offs, ensuring readiness for internal and external audits.
• Available to work US Hours 9 to 6

Senior Billing Specialist

Field Engineer

• Become the Subject Matter Expert on the Motive Hardware & Software Product Suite and deployment practices.
• Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations.
• Build and deliver installation partner training content and certification programs.
• Train and certify third parties on Motive Installation Standards.
• Participate in New Product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback.
• Contribute to the online installation help center by building and maintaining articles, how-to guides, and additional resources.
• Build and maintain a Hardware Lab for testing and using Motive products.
• Ensure onsite efficiency and safety at all times.

• Responsible for driving new business logos, while meeting or exceeding monthly revenue quotas
• Ability to lead all aspects of the sales cycle including prospecting, sales campaign/meetings, discovery, qualification, negotiation, and close
• Maintain a high level of outbound lead generation through cold calling and strategic outreach with consistent ability to hit KPI metrics
• Lead discovery calls, demos, and trials to understand the business challenges and goals of potential customers
• Work cross functionally and collaboratively with related departments (Sales Development, Sales Engineering, Customer Success, etc)
• Demonstrate a consistent attention to detail in accurate sales forecasting

Mid-Market Account Executive

Sales

• Support day-to-day commissions administration process including global monthly commission payout, manual adjustments, and exceptions
• Provide timely resolution for commission-related inquiries from plan participants including but not limited to system access issues, transaction disputes, credits, and payment calculations
• Validate data and quantify impact through data analysis and communicate proposed resolutions and timelines to leadership
• Participate in User Acceptance Testing (UAT) for system updates by validating and confirming desired results
• Track and report on the status of plan acceptance to ensure compliance and timeliness
• Own process of end-to-end of organization alignment (hierarchy, setup, and payouts)
• Offer cross-functional support to business partners as it pertains to data validation, data requests, and other various tasks
• Work with business partners and auditors on an ongoing basis for ad hoc requests, projects, and compliance audits

Lead Sales Compensation Analyst

Data Analyst

• Own end-to-end COGS and gross margin analysis for Motive’s hardware and software product lines — including vehicle gateways, dashcams, and a growing suite of software products
• Model cost-saving opportunities, build scenario analyses, and deliver recommendations on profitability levers directly to the CPO, CTO, and finance leadership
• Take ambiguous, high-stakes business questions from senior stakeholders — structure them, build the analysis, and walk into executive conversations with a clear point of view
• Partner closely with data engineering, finance, and product teams to understand cost drivers, surface insights, and influence roadmap and investment decisions
• Navigate messy, complex data environments — establish ground truth, build reliable datasets, and create durable analytical frameworks the broader team can build on
• Contribute to the operational rigor of the SA team: documentation, version control practices, and analytical best practices
• Operate with minimal supervision — you own your domain, manage your own priorities, and push work forward without waiting to be told what to do next

Senior Analyst, Strategic Analytics

• Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn
• Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues
• Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
• Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
• Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads
• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience
• In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console
• Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails
• Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members

Product Manager

Associate General Counsel, Litigation

Strategic Accounts Customer Success Manager – CSM IC

Director, Commercial Sales – Account Management

Account Support Analyst

Senior Solutions Engineer, Enterprise – Central Region

Collections Manager

Associate Sales Recruiter

Senior Billing Specialist

Field Engineer

Mid-Market Account Executive

Lead Sales Compensation Analyst

Senior Analyst, Strategic Analytics

Mid-Market Account Executive

Technical Support Engineer