Mouser Electronics

QA Engineer

• Testing all aspects of the product/system including function/component, system, performance, regression, and service.
• Setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases.
• Able to Create, Assign, and track the project/module work plans for delivery and provide the technical guidance for work completion.
• Ability to plan work schedule for on time delivery as per the defined quality standards.
• Ability to troubleshoot quality issues and modify test procedures based on the Root Cause Analysis.
• Ensure process improvements and compliance in the assigned module and participate in technical discussions or review.
• Partner with the automation team to develop strategy/effort and generate scripts to perform automated testing.
• Leading the QA team to design and create test conditions, test data and test automation scripts to address business and technical use cases.
• Experience in Various Testing Phases- Functional, Regression, Integration, User Acceptance and Performance Testing.
• Ability to Define metrics, create reports, and develop statistics, for organizational reporting and monitoring of quality processes within QA department.
• Analyze existing QA quality processes and develop new or revised quality standards as needed.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.

Software QA Team Lead

Customer Support

• Successful completion of CSA Training
• Provide the highest level of customer service
• Perform data entry accurately and efficiently using various computer programs
• Proofread material and generate data reports
• Research and expedite customer requests
• Verify and process customer requests accurately
• Maintain a high level of commitment to achieve goals
• Support local Customer Service teams and provide support for other teams when needed

Customer Service Assistant I

Representative

• Contact Mouser’s suppliers to obtain all purchasing information including cost and lead-time
• Communicate requirements and interact effectively with suppliers, Sales, Products and other Mouser departments
• Exhibits excellent time management and organizational skills to efficiently complete follow-up on quotes
• Demonstrate the highest quality of customer service and effectively interact with all internal and external business contacts
• Effectively formats and completes BOM Quotes using advanced Excel features and Mouser’s proprietary BOM tool
• Accurately document all transactions in the quote, both internal and with the supplier
• Support the local/regional Customer Service teams and provide support for other regions/teams as required
• Show a desire to learn all facets of the role as well as to continue to expand knowledge

Quote Representative I

Analytics Engineer

• Collaborate with developers, analysts, and business partners to design data solutions based on best practices.
• Manage SQL Databases but not limited and can extend to NoSQL/Cloud Database as applicable.
• Perform scheduled maintenance and support deployment activities as required.
• Automate manual data tasks through workflows and ETL packages.
• Analyze data quality and make recommendations for data preparation.
• Follow guidance from senior team members to plan, deploy, and maintain critical data solutions.
• Perform system monitoring and technical support.
• Installing and configuring SQL Server, applying patches and fixes and monitoring, troubleshooting, and optimizing performance.
• Creating backup plans, developing, and testing disaster recovery scenarios, managing security, server sizing, and performance tuning.

ETL Developer

Software Engineer

• Develop and maintain software using programming concepts and software development processes
• Work conforming to agreed procedures and standards
• Create software in accordance with agreed stories, technical and functional design specifications
• Conduct research and analysis as required to deliver projects and assignments
• Understand the core concepts of software design and architecture
• Have the desire and aptitude to grow and learn new skills in the field of software development and design
• Use and develop time management skills to deliver work to agreed timescales
• Provide and contribute to the creation of ballpark and detailed build estimates for a development task
• Contribute to the creation or review of technical documentation and other project artifacts as needed
• Proactively keep managers and superiors informed about the status of their work
• Contribute to the problem solving, troubleshooting, and debugging of software
• Provide 24-hour support through participation in the developer on-call rotation
• Suggest changes and improvements to aid growth and scalability
• Provide specification, flow charts and/or pseudo-code for designs of new or updates to applications

Developer II

Security Engineer

• Assess and uncover vulnerabilities of the systems to protect data and resources from possible attacks.
• Ensure that software systems and applications are free from threats and risks that can cause a loss to the data or reputation of Mouser Electronics.

IT Security System Administrator I

Frontend Engineer

• Develop applications, user interfaces, databases, and services which drive Mouser’s ecommerce platform
• Collaborate with a team of developers, engineers, analysts, and designers to create and refine solutions for Mouser’s global business
• Analyze problems or designs to identify technical opportunities and risks
• Validate work with unit tests, integration tests, and functional tests to ensure the highest possible service quality for customers
• Assists in delivery of work through source control, deployments, and releases
• Support and maintain existing applications by troubleshooting and mitigating issues
• Communicate knowledge and expertise with teams and Mouser’s developer community through documentation, demonstrations, and discussions
• Endeavor to grow both business and technical skills and knowledge with continuous self-improvement

Web Software Developer II

Accounts Receivable

• Performs day-to-day financial transactions, including posting of incoming payments, verifying and recording of accounts receivables data.
• Reviews discrepancies in data received and requests clarification.
• Reconciles the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Performs quality work within deadlines.
• Other duties as assigned.

Accounts Receivables Specialist

• Understand Develop, Test/Debug and Support based on business needs and defined projects.
• Capabilities not restricting to documentation of automation processes and technical solutions clearly.
• When required, it will contribute to the problem solving, troubleshooting and debugging software on production and non-production environments.
• May provide 24-hour support through participation in the Developer On-Call rotation (may require assistance from others depending on knowledge and experience).
• Will also be available for providing after-hours, weekend, and holiday production support when called upon.
• Possess the aptitude and the willingness to learn and grow design, architecture, complex problem solving and complex programming skills.
• Will use and develop time management skills in order to deliver work to agreed timescales.
• Will present the ability to work on multiple priorities and projects, seeking guidance where relevant.
• Work with more senior specialists and management to ensure stakeholders receive timely updates on deliverables.
• Will proactively keep managers and superiors informed about the status of their work, especially regarding risks, issues, assumptions and dependencies.

Junior Developer

Learning and Development

• Acts as an administrator of the Company’s Learning Management System
• Collaborates with TD Manager and HR Partners on needs analysis for business training opportunities
• Updates New Hire Orientation content
• Facilitates New Hire Orientation and onboarding programs
• Designs, develops, and coordinates internal training materials
• Assists TD Manager and functional managers with Individual Development Plans
• Facilitates training courses
• Acts as the point of contact for external vendors
• Evaluates training efficiency and business impact
• Creates onboarding guidelines for all roles
• Maintains the annual training calendar
• Tracks TD budgetary items
• Co-leads internship and training programs
• Assists with other Talent Development initiatives

Talent Development Coordinator

• Evaluates and works quotes by fax, Bill of Materials (BOM), email, and other formats
• Formats and completes BOM quotes using advanced Excel features and Mouser’s proprietary BOM tool
• Effectively communicates requirements to internal and external business contacts
• Provides high quality customer service

Quote Representative

Human Resources

• Supporting talent acquisition and recruiting processes as needed, including required approvals, advertising, candidate sourcing, and on-boarding assistance.
• Providing excellent customer service in all HR-related interactions.
• Preparing and coordinating administrative tasks like maintaining personnel files, new employee orientation, coordinating with management for probation assessments and coordinating employee events.
• Supporting HR Management with administration of various projects and policy/procedure implementation and changes.
• Utilizing tools, systems & resources effectively in order to analyze employee data, develop solutions and provide support to meet internal customer needs that ensure strong cross-functional communication. This includes but is not limited to Benefits, Compensation, and systems such as applicant tracking, time off/absence, HRIS, and other HR related systems used to facilitate job accountabilities.
• Demonstrates a positive attitude toward self and others.

Human Resources Specialist

General

• The Customer Account Representative provides the best possible service and support to customers through mediums such as telephone, email and fax.
• Contacts customers to resolve outstanding credit and debit balances and ensures orders ship same day whenever possible.
• Provides account information to customers.
• Reconciles customer account information.
• Works closely with both the Customer Service and the Finance department.

Customer Accounts Representative

• Performs order releases, new account set ups, credit investigations, and collection contacts.
• Provides credit information to customers within specified deadlines.
• Provides company credit services via telephone, internet, email, mail, and fax.
• Processes credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
• Communicates with customers and other departments within Mouser to resolve account issues.
• Processes Service Orders
• Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests.
• Works effectively with customers to collect outstanding accounts and communicates regarding potential and existing problem accounts.
• Possesses & familiar with working knowledge of company policies, procedures, and systems.
• Understands and correctly works with multiple currencies.
• Ability to spend most of the time on the phone collecting past due invoices.
• Ability to clear the credit on accounts.
• Recommends accounts for Final Demand Letter and Referrals.
• Assist demonstration of daily work to new member during training.
• Responds effectively to very demanding inquiries and complaints.
• Demonstrates effective time management skills.
• Well organized and able to prioritize and manage multiple tasks.
• Supports and participates in company total quality process.