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Service & Sales Manager
Mouser ElectronicsService & Sales Manager overseeing and evaluating sales staff activities at Mouser Electronics. Ensuring effective customer service and continuous improvement in sales strategies.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
performance managementreport analyticsadvanced Microsoft Office ApplicationsExcelPowerPointWordOutlookwriting reportsbusiness correspondencepresentations
Soft Skills
motivatingtrainingcoachinganalytical skillsproblem solvingnegotiationorganizational skillsteaching skillscommunication skillsmulti-tasking
Certifications & Qualifications
Bachelor’s Degreevalid driver’s licenseproof of insurance
Industry Keywords
customer service objectivesproductive work teamsstaff managementMouser Business Development TeamSupplier issuessales leadsquotesexpeditesperformance metricsindependent judgments
About the role
Key responsibilities & impact- Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendations for these employees regarding performance and change of status, including transfer, advancement, termination, and hiring.
- Accomplishes customer service objectives by motivating, training, coaching, and providing detailed guidance to staff through performance management expectations; develops and maintains productive work teams by hiring qualified personnel and manages staff levels and schedules to ensure customer support coverage; and performs follow up with staff members through monitoring, appraising, and report analytics on all performance metrics.
- Establishes and maintains effective relationships with the Mouser Business Development Team, MFG Reps and Suppliers. Assist with special requirements, including sales leads, quotes and expedites. Resolves Supplier and/or Customer issues, determines necessary improvements, and helps to implement change.
Requirements
What you’ll need- Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage.
- Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
- External candidates: Minimum 3 years as a supervisor or higher-level management position.
- Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word and Outlook) at the advanced level.
- Experience developing and maintaining productive work teams and providing ongoing performance management.
- Exhibits strong analytical, problem solving, negotiation, organizational, and teaching skills.
- Read, analyze and interpret scientific and technical journals, financial reports and legal documents.
- Proficient with writing/creating reports, business correspondence, and presentations.
- Excellent verbal and non-verbal communication and telephone etiquette. Able to communicate with people at all levels.
- Detailed and thorough in work habits with multi-tasking ability.
- Able to work with minimum supervision and make independent judgments.
- Has acceptable driving record and can provide current, valid driver’s license and current proof of insurance.
Benefits
Comp & perks- Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth.