Mortgage Loan Officer

Navy Federal Credit Union

Mortgage Loan Officer I interviewing and counseling members about first mortgage loans at Navy Federal. Guiding members through mortgage applications and establishing personal relationships while providing loan product information.

Posted 7/17/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage lending processes, including application, approval, and closing, while effectively guiding members through complex financial transactions. Proficient in building relationships and providing exceptional customer service within the banking and financial industry.

Highest-signal resume keywords

Mortgage Loan Application ProcessingCustomer Service Experience in Financial InstitutionsKnowledge of Mortgage Lending PrinciplesEffective Communication of Complex Legal DocumentsDatabase and Presentation Software Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Lending ConceptsMathematical CalculationsLending Application and Approval ProcessMortgage/Equity Loan ProcessingDocumentation Requirements and Regulations

Soft Skills

Relationship BuildingGuiding Members Through InteractionsPresenting in Professional SettingsAnalyzing and Applying Information

Tools & Technologies

Navy Federal Mortgage Production SystemsWord Processing SoftwareSpreadsheet Software

Industry Keywords

Banking StandardsFinancial Industry PracticesVA Loan ProgramsConventional Loan Programs

About the role

Key responsibilities & impact

Interview and counsel members about first mortgage loans
Take mortgage loan applications
Establish and maintain personal relationship with members
Guide and follow their mortgage loans from initial application through the loan closing process
Determine applicants' qualifications
Provide detailed information about Navy Federal's mortgage and equity loan products
Clarify complexities of the mortgage/equity loan process
Evaluate, personalize, and recommend financing alternatives
Build and maintain referral relationships with realtors, builders, and other centers of influence

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Effective database and presentation software skills
Effective skill performing mathematical calculations and working accurately with numbers
Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective word processing and spreadsheet software skills
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems (Desired Qualification)
Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations (Desired Qualification)
Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs (Desired Qualification)

Benefits

Comp & perks

Eligible for the TalentQuest employee referral program
Highly competitive pay
Generous benefits and perks