Navy Federal Credit Union

Human Resources

• Serve as a Strategic Business partner and management advisor to designated client groups, by understanding and aligning organizational and business strategy with human capital strategy.
• Formulate partnerships throughout the organization and across the HR function to deliver value-added consulting and service to leadership and employees that reflect Navy Federal's overall goals, strategies, mission, vision and culture.
• Engage in organizational effectiveness efforts by consulting on human capital solutions for business challenges.
• Develop, iterate and execute proactive short term and long term human capital strategies with designated client groups - one which is connected to company, business and HR team objectives.
• Operate in a key role on the leadership teams of client organizations, working as a coach to leaders and engaging in planning and strategy meetings to ensure business needs translate to HR strategy.
• As a steward of positive employee experiences, effectively understand the "moments that matter" to our employee segments, and leverage these insights to identify ways to improve the employee experience.
• Identify, interpret and leverage data to make informed human capital decisions as well as influence the business, helping to elevate Navy Federal's employment brand and distinct culture.
• Partner with the broader HR team to identify needs, and use existing resources in creative ways.
• Drive executional excellence and change management to broad based initiatives including talent reviews, inclusion and diversity, workforce planning, talent analytics, and overall process improvements.
• Influence leadership to ensure policies, procedures, and employment laws and regulations are being applied fairly, equitably, and consistently.
• Participate in cross-functional business initiatives/projects, lending expertise on people-related matters.

Principal HR Business Partner

Mortgage Loan Officer

• Interview and counsel members about first mortgage loans
• Take mortgage loan applications
• Establish and maintain personal relationship with members
• Guide and follow their mortgage loans from initial application through the loan closing process
• Determine applicants' qualifications
• Provide detailed information about Navy Federal's mortgage and equity loan products
• Clarify complexities of the mortgage/equity loan process
• Evaluate, personalize, and recommend financing alternatives
• Build and maintain referral relationships with realtors, builders, and other centers of influence

Accounting Manager

• Responsible for enterprise accounting policy and governance, transformation and enterprise change leadership, financial reporting and internal controls integrity and governance, regulatory engagement, and enterprise accounting strategy.
• Direct report to Chief Financial Officer and participant on the Finance Executive Leadership team.

Senior Vice President, Corporate Accounting

AI Engineer

• Develop and implement AI-driven solutions that enhance and scale AI adoption across Navy Federal Credit Union.
• Lead the design and implementation of cutting-edge AI systems using large language models to solve complex business problems.
• Collaborate with ETS and Business partners to build and drive AI solutions.
• Provide delivery and ongoing support for data science, advanced analytics, and augmented intelligence technologies.
• Exhibit excellent problem-solving skills and demonstrate strong leadership qualities with a proven track record of delivering measurable outcomes.

Principal AI Engineer – Agentic AI

General

• Review and evaluate options for mortgage loan retention, term revision or liquidation to mitigate loss for Navy Federal
• Process bankruptcy impaired mortgage and equity loans by gathering and analyzing bankruptcy notifications
• Facilitate Proof of Claims, Motion for Relief and/or charge off.
• Set up and process Real Estate Owned (REO) files and properties
• Monitor progress and provide necessary status reports to management
• Provide specialized servicing of mortgage loans identified as eligible for programs such as Short Sale and HAMP (Home Affordable Modification Program)
• Modify the terms of the loan, communicate changes to members and investors

Mortgage Default Specialist I/II

Auditor

• To contribute to the planning and execution of complex IT, information security, technology infrastructure, and integrated audits.
• May act as an Auditor-In-Charge on audits and will participate in Internal Audit initiatives.
• Play a role in promoting partnership, trust, and accountability within our organization and building deeper relationships with our audit stakeholders.

Senior IT Auditor

• Interview and counsel members about first mortgage loans and take mortgage loan applications
• Establish and maintain personal relationships with members
• Guide and follow mortgage loans from initial application through the loan closing process
• Determine applicants' qualifications
• Provide detailed information about Navy Federal's mortgage and equity loan products
• Clarify complexities of the mortgage/equity loan process
• Evaluate, personalize, and recommend financing alternatives
• Build and maintain referral relationships with realtors, builders, and other centers of influence

Data Scientist

• Provide independent AI, machine learning, and analytical insights using member, financial, and organizational data to support mission critical decision making for Real Estate Lending (REL) Department.
• Understand business needs and identify opportunities for enhancing member experience and improving internal operations/efficiencies to meet business objectives through the use of cutting-edge AI/data science.
• Create descriptive, predictive, and prescriptive models, insights, and AI agents to drive impact across REL and NFCU.
• Regarded as an advanced professional in the AI/data science field.
• Conduct complex work under minimal supervision and with wide latitude for independent judgment.
• Mentor lower level staff.

Principal Data Scientist – LLM/Agentic AI Experience

Technical Product Manager

• Lead system engineering teams that deliver secure, scalable, and member-focused technology solutions in support of Consumer Lending products and services.
• Own and drive the technology product roadmap, align engineering execution with business and product priorities.
• Partner closely with Consumer Lending Business stakeholders, Product Owners, Enterprise Technology Services teams, architecture, vendors, and delivery partners.
• Accountable for end-to-end solution delivery, including design, build, test, deployment, production support, service governance, and continuous improvement.
• Serve as a technical product leader and subject matter expert for assigned Consumer Lending capabilities, ensuring delivery aligns with Navy Federal’s member, employee, operational, risk, compliance, and enterprise architecture needs.

Manager I, Technical Product Management

Threat Intelligence Specialist

• Perform complex research and analysis of Navy Federal account activity to identify red flags and suspicious activity in personal and business accounts.
• Perform in-depth risk reviews and document enhanced due diligence, including activity trend analysis.
• Maintain knowledge of BSA/AML history, regulations, and industry guidance.
• Support Business Unit staff in complying with established BSA/AML policies and procedures.
• Maintain familiarity with typical legal business structures and normal activity by business industry.
• Support day-to-day Office of Foreign Assets Control (OFAC) operations, compliance analyses and projects across the enterprise.
• Respond to ad-hoc OFAC related queries and provide subject matter expertise to partner business units when applicable.
• Perform research and analysis of Navy Federal Account activity related to suspicious transactions and identify red flags.
• Create and maintain Suspicious Activity Reports (SARs) associated with suspicious account activity requiring more complex research or in-depth investigation.
• Identify, review, and report suspicious activity and risk exposure across various delivery channels.
• Ensure adherence to applicable federal and state laws, rules and regulations.

Financial Intelligence Analyst IV

SDET

• Develop, maintain, and execute Selenium-based automated test scripts for DPA Pega applications.
• Assist with Python scripting to support automation frameworks, utilities, test data preparation, and repeatable testing activities.
• Support manual, functional, regression, and smoke testing activities as needed across DPA projects.
• Translate business requirements and user stories into clear test scenarios, test cases, and validation steps.
• Document test results, identify defects, and support defect tracking and retesting activities.
• Contribute to AI-assisted testing initiatives, including AI-supported test case generation and analysis of test coverage opportunities.
• Support integration of automated tests into CI/CD or DevOps workflows where applicable.
• Collaborate with developers, business analysts, testers, scrum teams, and leadership to complete assigned tasks.
• Provide day-to-day support for testing tasks, project work, analysis, and other duties as assigned.

Intern – Test Engineering and Automation

Business Analyst

• Responsible for driving strategic process transformation initiatives across business units.
• Applies deep expertise in process improvement methodologies to solve complex business challenges and align process design with enterprise goals.
• Leads high-impact projects, advises senior leadership, and champions a culture of continuous improvement.

Principal Business Process Optimization Analyst

Mortgage Processor

• Process first mortgage loans in accordance with applicable federal/state laws, as well as Navy Federal's policies and procedures
• Establish and maintain contact with members and external third parties, such as real estate agents (if/when applicable); to guide and follow mortgage loan process from warm handoff by loan officer through loan closing process
• If changes to the loan occur during the course of processing the loan, such as appraisal amount or financial circumstances, processor will continue to qualify applicants as necessary; may interview and counsel members regarding mortgage loan products and make adjustments accordingly
• Provide detailed mortgage information to members regarding mortgage requirements, products, related services, policies & rates
• Clarify complexities of the mortgage/equity loan process
• Evaluate, personalize, and recommend financing alternatives
• Obtain, review and verify mortgage applications have required loan documentation, such as title insurance, appraisals, loan applications, credit reports, and income and asset declarations are accurate and provided promptly to underwriters for loan approval
• Request and obtain any additional documentation needed from the member to meet loan requirements
• Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority
• Validate automated underwriting decision per delegated authority
• Ensure progress and inclusion of required mortgage processing information
• Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations; apply and communicate changes impacted by related regulatory requirements, practices and legislation updates
• Determine and advise members on approved loan conditions and documentation requirements
• Communicate and document loan decisions so that involved parties are well-informed
• Ensure loans are compliant with RESPA guidelines prior to submission for quality assurance review and closing
• Coordinate settlement dates with members, attorneys, and realtors
• Reconcile changes, revisions and corrections with closing agents and settlement attorneys to ensure accurate and efficient processing of mortgage loans
• Analyze, research, and resolve discrepancies, problems & issues related to member accounts/loans; may require additional interaction with members, other staff and outside contacts for completion
• Prepare and review loan activity reports to effectively track status updates, provide pipeline metrics and quickly identify/address items in need of attention
• Perform other duties as assigned

Mortgage Processor I

Product Manager

• Assist in organizing, planning and delivering business outcomes of the product and portfolio/optimization Services team through product lifecycle management.
• Directly supervise, support, guide and lead a product management/business optimization team that drives business demand intake, backlogs, and the creation and maintenance of portfolio, product, and solution roadmaps.
• Drive execution for the full lifecycle project implementation through agile delivery methods across the project portfolio.
• Partner with business, and technology teams on planning, and execution of activities across product domains with risk/control and process redesign mindsets.
• Considered a key contributor on complex technology and process redesign initiatives.

Assistant Manager, Product Portfolio Management – Credit Card

Application Engineer

• Serve as the front door for Observability, analytics, dashboard services, and application onboarding across EOPS.
• Function as a strategic leader and trusted advisor who partners with business stakeholders, application owners, support teams, and leadership to capture requirements.
• Evaluate reporting opportunities, prioritize demand, and deliver meaningful dashboards and analytics solutions that improve operational performance and business outcomes.

Principal HR Business Partner

Mortgage Loan Officer

Senior Vice President, Corporate Accounting

Principal AI Engineer – Agentic AI

Mortgage Default Specialist I/II

Senior IT Auditor

Mortgage Loan Officer

Principal Data Scientist – LLM/Agentic AI Experience

Manager I, Technical Product Management

Financial Intelligence Analyst IV

Intern – Test Engineering and Automation

Principal Business Process Optimization Analyst

Mortgage Processor I

Assistant Manager, Product Portfolio Management – Credit Card

Senior Systems Engineer – Observability Solutions, Application Intake, and Analysis