Navy Federal Credit Union

Product Analyst

• Responsible for bridging the gap between technical teams and product management by delivering insightful data analysis and developing product specifications.
• Ensures that product features align with market demands and user needs.
• Utilizes data and technical expertise to inform product strategy, enhance user experience, and align products with business goals.
• Involves close collaboration with cross-functional teams to improve product functionality, support the overall product lifecycle, and drive success.
• Translate business needs into technical requirements and specifications.
• Collect, analyze, and interpret data to identify trends and insights that inform product decisions
• Assist in testing and validating technical requirements and features before they are released to production, ensuring quality and alignment with goals.

Technical Product Analyst

Business Analyst

• Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports.
• Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources.
• Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals.
• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems.
• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance.
• Create executive-ready presentations that translate complex competitive dynamics into clear insights, implications and tradeoffs.

Senior Business Analyst – Lending, Market & Competitive Intelligence

IT Support

• Develop and maintain business architecture processes, artifacts and models that support the organization's strategic objectives.
• Collaborate with stakeholders to understand and guide business strategic planning.
• Provide forward-thinking industry expertise and thought leadership in current and emerging technologies, market trends and best practices.
• Identify and analyze business processes, capabilities, and systems to ensure alignment with enterprise strategy.
• Provide guidance and support to project teams in the design and implementation of business solutions.
• Conduct assessments and evaluations of existing business processes and systems to identify areas for improvement.
• Develop and maintain documentation of business architecture, including process maps, capability models, and system diagrams.
• Ensure that business architecture aligns with security, integration, and architecture best practices.
• Participate in the review and approval process for new business solutions and initiatives.
• Anticipate and plan for internal and/or external business challenges (i.e.. Regulatory, Compliance, etc.), with the ability to recommend process, product or service enhancements.
• Stay current with industry trends and best practices in business architecture and related fields.
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (i.e., vendors, etc.).

Senior Enterprise Architect – Business Architecture

Artificial Intelligence

• Manages, directs, and supervises staff responsible for AI Risk Governance activities, and implements policies and tactical plans relative to the governance, oversight, and management of AI-related risks.
• Manages one or more processes related to the identification, assessment, control, and ongoing monitoring of AI use cases across the enterprise, including AI lifecycle governance, risk assessment execution, and inventory management.
• Conceptualize and implement frameworks, tools, and methodologies to independently identify, assess, and oversee operational and regulatory risks related to Artificial Intelligence, ensuring effective risk management practices, compliance with regulations, and adherence to enterprise risk appetite.
• Oversee and independently review and challenge functional and operational risk processes, including root cause analysis, risk assessments, and the design and implementation of internal controls.
• Develop and implement Key Risk Indicators (KRI) to provide independent risk insight and monitoring of risk exposure across AI use cases.
• Oversee and independently challenge the identification and remediation of control deficiencies, conduct quality control reviews, assess the effectiveness of controls, and oversee corrective actions to support informed management decisions and risk mitigation.
• Communicate risk governance standards, quality assurance procedures, and effective control practices to support consistent application of enterprise risk expectations.
• Evaluate the adequacy and effectiveness of corrective actions taken on past reviews and provide independent reporting and challenge on the status of approved recommendations.
• Partner with management and key staff from other business units to provide independent guidance and effective challenge on operational risk issues, risk identification, and solution design.

Manager I, Risk – AI Risk Governance

Financial Planning and Analysis

• Provide basic financial consulting services to assist members and non-members with identifying their financial goals and objectives
• Acts as a catalyst for the promotion and growth of NFFG products and services
• Recommends appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Financial Group (NFFG) and subsidiaries, or incumbent financial firms
• Manages moderate dollar volume and moderate member bases.

Financial Advisor

• Provide basic financial consulting services to assist members and non-members with identifying their financial goals and objectives.
• Acts as a catalyst for the promotion and growth of NFFG products and services.
• Recommends appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Financial Group (NFFG) and subsidiaries, or incumbent financial firms.
• Manages moderate dollar volume and moderate member bases.

• Provide basic financial consulting services to assist members and non-members with identifying their financial goals and objectives
• Act as a catalyst for the promotion and growth of NFFG products and services
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Financial Group (NFFG) and subsidiaries, or incumbent financial firms
• Manage moderate dollar volume and moderate member bases
• Actively engage within assigned branch territory to establish and build relationships for member growth and engagement
• Conduct local seminars and member engagement events to grow book of business
• Partner with Wealth Advisor in assigned territory to segment book of business based on member needs and complexity
• Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products
• Administer and document account activity and execution in accordance with NFFG process and procedures and FINRA, NASAA, SEC regulations
• Conduct review of accounts to communicate account status, explain activities and inform clients of new offerings
• Establish, maintain, and develop business relationships with members and internal/external sources
• Execute customer and broker purchase/sales orders of securities for current/new clients
• Identify prospective participation partners/opportunities through prospect calling, networking, and leveraging existing participation business
• Keep current with legislative and industry updates to identify areas for market growth/opportunities, and/or potential concerns impacting NFIS clients and/or business environment
• Monitor accounts to ensure accurate processing, identify discrepancies, errors/concerns and take remedial actions
• Monitor, track and report performance of individual sales plans and assigned strategies for leadership
• Participate in site audits of registered duties, ensuring documentation and processes comply with Navy Federal standards and FINRA, NASAA, SEC and other regulatory agencies

Solutions Engineer

• Design, develop, and deliver technical solutions utilizing the automation tool PEGA for Branch Operations that align with complex business requirements.
• Lead technical discovery efforts by partnering with stakeholders to translate functional needs into workflow-driven PEGA application enhancements.
• Utilize advanced knowledge of the organization's technology infrastructure and specific software applications to guide Branch Operations department through the implementation of enterprise-wide technology changes.
• Manage existing applications and automations by monitoring system performances and resolve high-priority production issues.
• Serve as a senior technical advisor and mentor to junior developers.

Business Solutions Developer IV

Systems Engineer

• Responsible for evaluating business needs and designing technology-based solutions that improve operational efficiency and effectiveness.
• Acts as liaisons between business stakeholders and IT teams, translating requirements into functional specifications.
• Supports the development, testing, and implementation of automated systems.
• Leads enterprise-wide transformation initiatives, influences executive decision-making, and develops frameworks and governance for system design and implementation.
• Mentors senior professionals, drives innovation, and ensures alignment between technology strategy and business objectives.

Senior Principal Systems Analyst

Data Analyst

• Partner with business stakeholders and other analysts to understand business data needs, capture data requirements, and perform data collection, processing and cleaning.
• Provide inputs for data science and business intelligence projects and perform analytical on large data sets to support departmental and organizational objectives.
• Solve a range of mostly straightforward problems with some increased scope and complexity.
• Design, develop, and optimize data pipelines and systems for the collection, connection, and storage of data.
• Manage and implement data risk controls.
• Implement data processing tasks.

Marketing

• Conduct analyses and gather, organize and review data to identify internal and external strategic issues and opportunities affecting growth and profitability of the organization.
• Contribute to the development of functional strategy by recommending best practices and process improvements.
• Develops specialized skill set and proficiency with procedures and analysis techniques.

Manager II, Business Analytics – Marketing Experience Preferred

• Responsible for strategy and planning to align business operations with the credit union’s mission and goals.
• Conduct analyses and review business, member, and marketing data to identify strategic issues and opportunities affecting growth, profitability, member engagement, and marketing effectiveness.
• Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the credit union and our members.
• Within Member Communication Orchestration & Analytics, lead targeting strategy, campaign orchestration, analysis, and optimization for member communications enabled by Pega Customer Decision Hub and related marketing decisioning capabilities.
• Use member data, predictive analytics, testing, and performance insights to support Next Best Action decisioning and create more relevant, member-centric experiences across inbound and outbound channels.

Principal Business Analyst, Marketing

Product Manager

• Lead the vision and roadmap for customer experiences on Membership and Deposit Products
• Shape long-term product strategy grounded in member insights and market trends
• Partner with Analysts to leverage both quantitative and qualitative data
• Collaborate with Marketing to ensure alignment between product direction and member engagement strategies
• Serve as a liaison between key business stakeholders and technology teams
• Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives

Data Scientist

• Responsible for developing and deploying CECL predictive models, advanced analytics, and advanced statistical techniques, solutions and actionable insights that deliver business impact.
• Develops strategic priorities, shapes analytical approaches, ensures model quality and performance and ensures alignment with corporate initiatives and goals.
• Manage daily activities of professional employees.
• Work is performed under limited supervision.

Manager II, Data Science – CECL Modeling

Director

• Develop and direct a multi-segment employer brand strategy aligned to enterprise priorities that translates Navy Federal’s Employer Value Proposition (EVP) into targeted, scalable activation across priority talent markets
• Ensure consistency, credibility, and differentiation across all candidate and employee touchpoints
• Design and oversee a portfolio of campaigns aligned to critical hiring needs, workforce planning, and market dynamics, with clear segmentation, channel strategy, and performance expectations, executed in partnership with internal brand and comms partners
• Create a unified framework that integrates talent acquisition programs into a cohesive brand and engagement ecosystem reinforcing enterprise talent outcomes
• Establish a data-driven approach to evaluating and optimizing job boards, sourcing channels, media investments, and employer brand vendors including clear performance benchmarks and reallocation strategies
• Continuously evaluate performance and reallocate investments based on ROI and market intelligence; identify and scale emerging channels and partnerships
• Partner across Talent Acquisition to implement executive-level reporting, dashboards, and insights that connect brand and campaign activity to funnel metrics, cost efficiency, and quality of hire outcomes
• Define and operationalize employer brand and campaign performance metric; drive data-informed decision making and continuous optimization
• Partner with Corporate Marketing, HR Business Partners, Strategic Workforce Planning, and Talent Acquisition; influence stakeholders on talent market positioning and investment strategy
• Partner with TA Process and Quality Optimization team to ensure employer brand is consistently reflected across structured interview processes, candidate communications, and hiring experiences
• Partner with risk teams and TA leadership to ensure employer brand strategies incorporate fraud-awareness and candidate-protection messaging into external brand channels where appropriate
• Provide leadership, direction, prioritization, and feedback across direct reports and an interdisciplinary team to enable high-quality creative execution aligned to enterprise brand standards
• Cultivate a culture of ambassadorship and advocacy, where team members actively represent and amplify the employer brand internally and externally
• Develop leadership capability within the team, enabling both strategic thinking and operational excellence
• Foster an environment of psychological safety, ownership, and continuous learning; prioritize team health through intentional investment in upskilling, development, and career growth

Technical Product Analyst

Senior Business Analyst – Lending, Market & Competitive Intelligence

Senior Enterprise Architect – Business Architecture

Manager I, Risk – AI Risk Governance

Financial Advisor

Financial Advisor

Financial Advisor

Business Solutions Developer IV

Senior Principal Systems Analyst

Data Analyst

Manager II, Business Analytics – Marketing Experience Preferred

Principal Business Analyst, Marketing

Product Manager

Manager II, Data Science – CECL Modeling

Director, Strategic Employer Brand Programs