Navy Federal Credit Union

ServiceNow

• Partner with Architects and Engineering to inform the ServiceNow platform roadmap by providing demand insights, intake trends, and prioritization recommendations aligned to NFCU objectives.
• Translate business and regulatory priorities into structured demand, including well-defined requirements, use cases, and backlog items to support planning and delivery.
• Promote adoption of platform capabilities such as automation, AI, and integrations by guiding requestors toward standard patterns and enterprise-aligned solutions.
• Ensure demand aligns with enterprise architecture and technology standards by coordinating reviews, applying intake guardrails, and routing work through governance processes.
• Own the demand intake and prioritization process for ServiceNow, from request capture through backlog readiness and tracking to outcomes.
• Establish a consistent, transparent intake and prioritization model across all ServiceNow modules.
• Ensure demand decisions are evaluated against:
• Business value and member impact
• Regulatory and risk requirements
• Cost efficiency and operational benefit
• Apply standardized prioritization frameworks to enable objective, data-informed recommendations and decision-making.
• Facilitate platform governance forums, including demand prioritization, architecture review coordination, and release planning alignment.
• Coordinate with Risk, Compliance, Security, and Architecture teams to ensure adherence to NFCU standards.
• Apply governance guardrails for platform usage and development.
• Support audit readiness and ensure traceability of decisions and outcomes.
• Serve as the central coordination point for demand across ServiceNow modules and platforms.
• Partner with Product Owners, Engineering, Architecture, and Business stakeholders to align demand, priorities, and dependencies.
• Promote integrated solutions by identifying opportunities to reduce duplication Drive integrated solutions that reduce duplication and promote reuse.
• Enable alignment across competing priorities and organizational objectives.
• Operate within a SAFe-aligned delivery model as a Product Manager at the program level.
• Ensure work is aligned across epics, features, and stories.
• Participate in PI Planning, backlog refinement, and delivery reviews.
• Ensure delivery outcomes are aligned with defined business intent.
• Define and track performance metrics, including:
• Operational efficiency and productivity gains
• Cost savings and avoidance
• Risk reduction and compliance alignment.
• Service performance improvements.
• Deliver executive-level reporting and insights to leadership.
• Drive continuous improvement through data-driven decision-making.
• Act as a trusted interface for stakeholders submitting demand, ensuring engagement is positive while aligning requests to enterprise and platform priorities.
• Clearly communicate how decisions are made, including rationale for prioritization, deferral, or decline
• Establish a predictable and standardized intake experience across the enterprise.
• Facilitate discussions where priorities conflict, ensuring leaders understand impacts, dependencies, and trade-offs.
• Drive decision clarity within governance forums, ensuring outcomes are actionable and aligned.
• Present clear, structured options that enable leadership to make informed decisions without unnecessary complexity.
• Maintain neutrality and credibility by consistently applying prioritization criteria, ensuring decisions are not driven solely by urgency or influence.
• Clear routing and coordination with delivery managers.
• Capacity awareness without ownership.
• Ability to facilitate decisions across competing priorities.
• Clear scope as platform demand intake, not enterprise demand ownership
• Ability to take loosely defined requests and convert them into structured demand (epics/features).
• Strong translation between business needs and delivery-ready inputs.
• Confirm challenging assumptions early to prevent low-value work.
• Actively reducing noise and improving the quality of incoming demand.
• Creating transparency into the demand pipeline so stakeholders understand status and prioritization.
• Identifying duplicate or overlapping requests and driving reuse.
• Maintaining lifecycle hygiene, including aging demand and keeping the pipeline moving.
• Produce and communicate quarterly/annual/ad-hoc reports to measure continued improvement of demand management process.
• Serve as a trusted advisor to senior leaders across IT and business units.
• Lead and facilitate executive-level discussions and governance forums.
• Translate business needs into scalable and sustainable platform capabilities.
• Promote transparency and alignment across stakeholder groups.
• Partner with enterprise architects to ensure scalable, secure, and sustainable solutions.
• Promote use of out-of-the-box capabilities and minimize customization.
• Ensure alignment with CSDM, CMDB strategy, and enterprise data standards.
• Balance short-term delivery with long-term platform health.

Manager II, Technology Product Management – ServiceNow

Data Engineer

• Manager II will oversee and lead data engineering initiatives within the Enterprise Data Governance program.
• This program’s objective is to enable a unified and high-quality data environment in the Azure Cloud that continuously innovates to enhance decision-making for members and employees.
• Key responsibilities include maturing the Data Catalog solution, advancing Data Quality capabilities, and streamlining Data Access Management.
• This role requires proven people-management experience, including leading direct reports and driving employee engagement.
• The role is responsible for budget planning and management, as well as building strong relationships with diverse business stakeholders through a confident leadership presence to deliver large-scale data initiatives.
• The role also promotes the culture of the Data Center of Excellence (CoE), and delivers AI-driven, scalable data governance solutions.

Manager II, Data Engineering – Enterprise Data Governance

Recruitment

• Perform full cycle recruiting utilizing various recruitment methods for mid-level positions in traditional business functions
• Intermittently sources passive talent to meet NFCU's hiring needs
• Guide hiring managers through the recruitment process to ensure compliance with applicable federal, state and industry laws, regulations, and guidelines
• Partner with internal and external resources to build networks and relationships in support of our military and diversity hiring with guidance from team leaders and senior peers
• Contribute to Talent Acquisition initiatives including process improvements and projects
• Partner with senior peers and team leaders to stay abreast of changes related to relevant human resource disciplines specifically employment law, policy, and procedure
• Regularly provide solutions to recruiting related challenges and appropriately escalate to a senior peer or team lead
• Perform intermediate technology navigation to include relevant recruitment software and programs
• Keep candidates continually informed with predictable communication throughout the hiring process
• May participate in recruitment events and communities to support candidate generation
• Present and negotiate competitive total compensation packages, collaborating with Compensation &Benefits as needed, while maintaining a fiduciary responsibility to NFCU.
• Partner with hiring leaders and HR stakeholders to identify gaps in hiring processes and recommend and implement recruitment solutions.
• May participate in training new or developing team members
• When appropriate, partners with internal recruiting and talent development teams to identify internal recruitment solutions
• As applicable, maintain consistent communication efforts with talent pipelines.
• Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations, and guidelines
• Perform other duties as assigned

Talent Acquisition Partner II

Manager

• Lead and oversee the product portfolio management team, driving the identification, development, and delivery of end-to-end technology solutions that align with business objectives and priorities.
• Facilitate the transformation to agile delivery models and enable cross-functional teams to integrate business capabilities.
• Serve as a strategic partner to senior stakeholders, providing vision, transparency, and proactive risk management.
• Champion innovation, process improvement, and operational excellence across the product portfolio, while developing team capabilities and fostering collaboration across the enterprise.
• Act as a key liaison between business units and technology teams, ensuring alignment of product strategy with organizational goals.

Senior Manager – Product Portfolio Management, Business Agility

Project Manager

• Leads a team responsible for supporting the delivery of enterprise technology programs and projects by managing technical workstreams, coordinating cross-functional teams, and ensuring alignment with program and project goals
• Translates technical objectives and project goals into executable plans, monitors progress against milestones and standards, and manages dependencies and risks
• Partners with engineering, product, technology, and business teams to resolve issues, support delivery excellence, and drive operational improvements
• Develops and mentors team members, promoting adoption of delivery best practices and continuous improvement
• Reports to a Manager II or higher.

Manager I, Technology Program & Project Management – Personalization, Decisioning

Business Analyst

• Responsible for strategy and planning to align business operations with the credit union's mission and goals.
• Conduct analyses and gather, organize and review data to identify internal and external strategic issues and opportunities affecting growth and profitability of the organization.
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals.
• Advanced skill set and proficiency with procedures and analysis techniques.

Senior Business Analyst

Security Engineer

• To plan, supervise and direct the engineering functions within the Cybersecurity Technology Engineering (CTE) team
• Collaborate with managers within the CTE to define the strategic vision for the team
• Provide leadership, guidance, and technical guidance to ensure appropriate security protocols are leveraged to protect NFCU's brand, data, and IT assets from cyber-based threats

Manager I – Cyber Security Engineering

• Manage complex, cross-functional projects that support enterprise priorities, business transformation, and operational excellence
• Develop and execute detailed project plans, schedules, budgets, and resource allocations aligned with strategic goals
• Partner with senior business leaders to ensure project alignment with organizational priorities and stakeholder expectations
• Apply and refine project management methodologies, tools, and governance practices to drive delivery consistency and quality
• Identify and mitigate project risks, issues, and interdependencies across multiple workstreams and stakeholder groups
• Oversee vendor and third-party relationships, ensuring contract compliance and performance accountability
• Ensure adherence to internal policies, regulatory requirements, and enterprise governance standards
• Serve as a senior escalation point for project delivery challenges, facilitating resolution and executive alignment
• Monitor and report on project performance using dashboards, KPIs, and analytics to ensure transparency and accountability
• Mentor senior project managers and contribute to leadership development and delivery capability across the function
• Foster a culture of collaboration, accountability, and continuous improvement within project teams
• Coordinate with finance, operations, and enabling functions to ensure business readiness and operational alignment
• Support enterprise initiative planning and contribute to strategic prioritization and resource alignment
• Represent the project management function in cross-functional forums and contribute to delivery strategy and capability building
• May perform other duties as assigned

Principal Project Manager

• Secure technical infrastructure and workloads by designing and operationalizing capabilities
• Support the implementation of continuous security monitoring practices along with threat and vulnerability prevention, detection, and response capabilities
• Collaborate with engineers, internal teams, and vendors to support all phases of product integration, operations, and maintenance
• Work independently to interpret and develop solutions to complex business challenges
• Strategize and develop advanced security standards and verify controls for hardening infrastructure and development pipelines
• Implement sophisticated monitoring and incident response patterns for the security operations center, integrating with SEIM/SOAR technologies
• Partner with senior threat vulnerability management and risk management teams to secure the network environment

Principal Security Engineer

Analyst

• Maintain and update company-wide pay structures and job frameworks to support organizational growth and internal equity.
• Assist in the design and management of variable incentive programs, including sales incentives, long-term incentives and bonus plans.
• Develop models and determine employee and cost impact of broad base pay reviews, changes to pay practices, and other compensation-related offerings.
• Work with finance and business leaders to manage and forecast the annual compensation budget, tracking and analyzing expenditures.
• Deliver regular and ad hoc reports and analyses on compensation data, highlighting key trends in pay equity and market competitiveness.
• Oversee MarketPay administration, including maintaining and validating MarketPay reports, managing salary survey administration and annual survey submissions, supporting market pricing activities, and owning the ongoing relationship with MarketPay and our survey vendors to ensure data integrity, system optimization, and vendor alignment.
• Ensure compliance with applicable compensation regulations and maintain necessary documentation and auditing processes.
• Partner closely with HR Partners, HR Business Partners, Finance, and Legal teams to provide compensation guidance and ensure alignment with business and talent strategies.
• Identify opportunities to streamline and improve compensation processes and programs and makes recommendations for future initiatives.
• Participate in and occasionally lead small-scale compensation projects, such as system updates, process improvements, and research initiatives.

Compensation Analyst

Vice President

• Plan and lead the development, implementation and communication of Navy Federal’s short and long-term strategic workforce planning function.
• Partner with senior leadership across the enterprise to identify talent needs and develop actionable workforce plans.
• Ensure Navy Federal has the right mix of talent, technologies and employment models to achieve strategic goals and drive positive business outcomes.
• Develop a strategic enterprise approach to workforce planning using insights from analytics, human capital practices, and business strategy.
• Collaborate with senior leadership to develop strategic priorities and the future workforce; identify critical roles, competencies, and functions that enable the successful execution of strategic goals.
• Leverage quantitative and qualitative data and analytics methods to provide insights on talent and business demand drivers, labor supply and market trends.
• Guide in-depth analysis on resource demand and supply, and incorporate benchmark data to provide informed business decisions.

Assistant Vice President – Strategic Workforce Planning

Financial Planning and Analysis

• To provide basic financial consulting services to assist members and non-members with identifying their financial goals and objectives.
• Acts as a catalyst for the promotion and growth of NFFG products and services.
• Recommends appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Financial Group (NFFG) and subsidiaries, or incumbent financial firms.
• Manages moderate dollar volume and moderate member bases.
• Conducts local seminars and member engagement events to grow book of business.
• Partner with Wealth Advisor in assigned territory to segment book of business based on member needs and complexity.
• Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products.

Financial Advisor

Full-stack Engineer

• Responsible for assessing and managing technical risks across the organization’s environments.
• Works closely with cross-functional teams to identify and analyze emerging technology risks, implement risk management strategies, and maintain compliance with industry standards and regulations.
• Plays a key role in developing frameworks for A.I. risk identification, evaluation, mitigation, and control.
• Responsible for understanding the A.I. technological landscape, implementing model development and deployment.
• Use complete understanding of business needs and experience leading projects to support initiatives.
• Advanced skill sets and proficiency with Artificial Intelligence and machine learning techniques.

Principal Technical Risk Analyst – AI Technical Lead

Data Scientist

• Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support mission critical decision making for various areas of the organization.
• Understand business needs and identify opportunities for new products, services, and process optimization to meet business objectives through the use of cutting-edge data science.
• Create descriptive, predictive, and prescriptive models and insights to drive impact across the organization.
• Conduct work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

Senior Data Scientist, Credit Risk Modeling

• Remain available for on-call support for major outage issue related to the Palo Alto Strata Cloud Manager.
• Highly proficient on the architecture, design, and deployment of Palo Alto Strata Cloud Manager product.
• Maintain Palo Alto Strata Cloud Manager solution.
• Integration development of the proxy with other cyber security solutions.
• Functions as a liaison between the client and Palo Alto Support.
• Engage in technical design of solutions based on use cases and business requirements.
• Participate in proof of concepts and other technical evaluations of technologies, designs and solutions and provide recommendations.
• Stay abreast of emerging technologies and threats proactively assess and evaluate the adoption thereof into the organization.
• Supporting the development of cybersecurity requirements, design & architecture artifacts, plans and policies.
• Supporting defining security development and test efforts implementation of security controls of networking devices, databases, operating systems and hardware and software components.
• Understanding and integrating cybersecurity development activities.
• Performing analysis on cybersecurity data and test results.
• Be part of team that design, protects and manages, security services for companies’ global security infrastructure.
• Able to demonstrate strong written, oral and presentation skills with the ability to discuss highly technical concepts to all audiences, ranging from non-technical people to executive level technical decision-makers.
• Able to listen and collaborate with audiences ranging from IT administrators to executive level stakeholders to understand their requirements and position our tools to fulfill those requirements.
• Demonstrates the ability to confidently lead discussions on Secure Service Edge (SSE) and provide clear, strategic recommendations on solutions and direction.
• Must be self-motivated and self-educating, yet willing and able to work collaboratively.