Navy Federal Credit Union

Product Analyst

• Define and drive the enterprise observability implementation roadmap, aligning with business priorities, risk reduction goals, and operational excellence.
• Present regular executive-level updates, insights, and recommendations to senior leadership with clear linkage to business value.
• Serve as the product owner for observability capabilities, ensuring alignment across engineering, operations, and leadership stakeholders.
• Own the end-to-end Dynatrace lifecycle for observability capabilities, including onboarding, adoption, and operationalization across enterprise systems.
• Drive scalable onboarding frameworks and prioritize demand based on business criticality, risk exposure, and customer impact.
• Enforce enterprise standards.
• Establish and enforce enterprise standards for instrumentation, telemetry, and AIOps readiness.
• Coordinate and validate Monitoring overlay diagrams.
• Lead initiatives to identify and close gaps in monitoring coverage, instrumentation, and analytics to strengthen enterprise resilience.
• Ensure observability capabilities are tightly integrated into incident management and operational workflows.
• Translate complex telemetry into executive-level insights, dashboards, and narratives that drive action and decision-making.
• Coordinate the development of role-based dashboards, reporting frameworks, and analytics models supporting Operations, NOC, and MIM.
• Drive consistency and alignment with ServiceNow CMDB and enterprise data sources.
• Influence and partner with engineering, platform, and operations leaders to embed observability into the software lifecycle.
• Lead enterprise-wide training, enablement, and adoption programs for observability and AIOps capabilities.

Principal Technical Product Analyst – Unified Observability, Enablement & AIOps

Solutions Engineer

• Consult and collaborate with business leaders to identify learning needs, expectations for change, and updates or enhancements to existing training plans. Conduct analysis on requests, recommend learning and behavioral strategies, and curate or create content as needed to support business objectives in alignment with Navy Federal's strategy.
• Consult on and act as a knowledgeable resource for professional and talent development learning to directly support business units’ alignment with enterprise learning strategy and needs
• Develop learning strategies, tactics, and solutions and then design, develop, or curate learning content for professional development and employee upskilling programs
• Support the facilitation of learning sessions as needed for professional development, employee upskilling, and other topics to support both enterprise and business unit objectives
• Use quantitative and qualitative methods and metrics to measure, evaluate and analyze the effectiveness of training programs and/or immersive learning plans to ensure objectives are achieved
• Use various instructional design tools and generative strategies to develop courses, reference materials, graphics, A/V assets, support tools and leader resources that reinforce strategic learning
• Mentor less experienced team members and support leaders in setting performance standards and identifying potential skill gaps related to expectations
• Act as a liaison between the Enterprise Learning team, Talent Development team (when appropriate), and HR Business Partners providing swift and thorough transitions for customers and business partners
• Remain current with industry best practices for learning enhancement, development skills, product and program enhancement, data tracking, and AI design strategies
• Participate in large-scale and/or cross-Department/Division projects and programs
• Collaborate with and provide support for Sr Learning Solutions Architects and Program Managers in working with HR/L&TD's Vendor Partnership team
• Hybrid/Partial telework environment across multiple work locations (Determined by Business Unit Leader)
• The scope and focus of work for Learning Solutions Architects in L&TD (HR) are aligned at the enterprise level. Learning Solutions Architects operating outside of the HR division, will have a scope and focus that is more directly aligned to the business unit/department level needs.
• Perform other duties as assigned

Learning Solutions Architect III

Operations

• Provide support in focused areas, applying knowledge and education
• Participate in a collaborative, team driven network and interact with multiple departments
• Receive guidance and direction from team and management
• Utilize and further develop technical and soft skills
• Provide professional execution of day to day tasks and special projects

Intern – Year Round, Branch Operations, Facility Management

Manager

• To assist in the planning and management of the functions of a multi-location full spectrum training operation.
• Manage the implementation of complex projects and training of learner centric curriculum.
• Ensure learning solutions and programs align with strategic business initiatives and that they achieve business and training objectives.
• Oversee proper allocation of resources used for the development of a skilled and capable workforce to include the success of branch employees through professional development planning.

Assistant Manager – Training

• Conduct analyses and gather, organize and review data to identify internal and external strategic issues and opportunities affecting growth and profitability of the organization.
• Contribute to the development of functional strategy by recommending best practices and process improvements.
• Develops specialized skill set and proficiency with procedures and analysis techniques.

Manager II, Business Analytics

• Oversee portfolio operations for business portfolio including large complex projects that are identified as strategic to the organization from inception through implementation
• Coordinate adjustments to the portfolio as necessary when portfolio demands necessitate a change in delivery and/or scope of work
• Prepare initiatives for governance forums by coordinating inputs, ensuring completeness, and communicating status
• Support executive decision-making through structured analysis, portfolio insights, and recommendations
• Partner with sponsors to refine problem statements and ensure readiness for governance discussions
• Partner with key stakeholders to develop roadmaps, prioritize initiatives, identify dependencies, risks, issues, and conflicts
• Monitor and report portfolio status and progress towards initiative execution including milestones and metrics to key stakeholders and executive management
• Serve as primary point of contact to strategic goal owners and initiative owners for projects and related issues
• Ensure project deliverables are in compliance with established standards, and meet customer requirements
• Identify, escalate and/or resolve issues associated with business portfolio initiatives and projects ensuring deliverables conform to established quality and schedules
• Analyze and assess the consistency of portfolio performance to ensure adherence to established policies, procedures and practices within service level agreements, documentation standards and methodologies meet established service level agreements
• Review project level reports and facilitate meetings with project teams to discuss and resolve issues
• Manage project data and conduct analysis across the strategic portfolio to identify and report potential risks, provide input into sequencing and prioritization, and highlight resource constraints
• Collaborate and consult with key stakeholders on the development of recommendations and insights resulting from fact-based data and metrics to influence and augment strategic plans, enterprise direction, measurement, accountability, business practices and deliverables
• Build and maintain relationships with lines of business, team members, management, key stakeholders and/or external contacts (e.g., vendors, etc.)
• Develop and deliver portfolio reporting (monthly, quarterly) to provide transparency into performance and value realization
• Analyze portfolio data to generate actionable insights and inform leadership decisions
• Maintain data integrity across portfolio tools, dashboards, and reporting mechanisms
• Perform other duties as assigned

Business Portfolio & Value Manager I – Real Estate Lending

Analyst

• Review and analyze incoming business requests to ensure clarity, completeness, and alignment with strategy.
• Develop and monitor measurements for proposing, approving, and reviewing projects, programs, and services, as well as the realization of the expected benefits in support of the overall governance of the portfolio
• Collaborate and consult with key stakeholders on the development of recommendations and insights resulting from fact-based data and metrics to influence and augment strategic plans, measurement, accountability, business practices and deliverables
• Create transparency regarding the status of strategic initiatives and business portfolios to enable fact-based decision making by leaders
• Analyze and assess the consistency of project and program portfolio performance to ensure adherence to established policies, procedures and practices within service level agreements, documentation standards and methodologies meet established service level agreements
• Evaluate and report overall business portfolio performance to include project budget, schedules and quality of deliverables
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations to senior management, including alternatives and implications which are clearly linked to the organization's strategy and financial goals
• Collaborate with other business units to analyze and improve processing procedures and resolve problems
• Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied
• Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products
• Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
• Support executive sponsors in refining business problem statements and ensuring readiness and effective engagement in governance forums.
• Prepare initiatives for executive and governance forums by consolidating inputs, ensuring completeness and tracking status.
• Coordinate across stakeholders to deliver high-quality materials for decision making.
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings to stakeholders and senior management
• Perform other duties as assigned

Business Portfolio Analyst – Real Estate Lending

• Lead and oversee the product management teams within the Membership & Deposit Products Division
• Drive the strategy including identification, recommendations, prioritization, and the roadmap of end-to-end technology and product enhancement solutions that align with business objectives and priorities
• Serve as a strategic partner to senior stakeholders, providing vision, transparency, and proactive risk management
• Champion innovation, process improvement, and operational excellence across the product portfolio
• Develop team capabilities and foster collaboration across the enterprise
• Act as a key liaison between key senior business stakeholders and technology teams

Senior Manager, Product Portfolio Management

Public Relations

• Provides operational support to Marketing & Corporate Communications functions by supporting the execution and monitoring of communication activities and campaigns.
• Assists in analyzing operational data, preparing reports, supporting cross-functional workflows, and contributing to the development and improvement of communication processes, standards, and governance practices.
• Coordinate complex review and approval processes with legal/compliance, risk, brand, and business stakeholders.
• Support complex content operations (e.g., campaign launches, site sections, executive communications) to ensure readiness and quality.
• Prepare and deliver operational and analytics reports to inform workflow and process improvements.
• Provide functional guidance and quality support to less experienced team members.
• Serve as an operational point of contact for incident or crisis communications logistics.
• Identify and recommend improvements to workflows, tools, templates, and automation to increase efficiency.

Communications Support Lead – External Communications, Public Relations

Platform Engineer

• Apply engineering principles to the design, enhancement, and operation of Azure Data and AI platform services.
• Research, procure, deploy, configure, and support Azure Data and AI resources including platform dependencies.
• Provide technical leadership in the architecture, design, and development of enterprise Azure Data and AI solutions.
• Ensure the security and integrity of system and product solutions through secure-by-design architecture.
• Anticipate and adjust for potential impact of platform changes, upgrades, and new service capabilities.
• Anticipate, investigate, and resolve data platform performance and reliability issues by collaborating with Azure Infrastructure teams to identify root causes and implement improvements.
• Provide guidance and technical support to customers onboarding applications to the Azure platform, assisting with Azure data service selection and usage to enable successful business outcomes.
• Implement and enhance monitoring, logging, and alerting for Azure Data and AI platforms to support operational excellence and proactive issue detection.
• Document new platform components and modifications to existing services and publishing standards.
• Engineer Infrastructure as Code (IaC) deployments for Azure Data and AI resources.
• Present clear, organized, and concise technical information to enable business decisions.
• Lead, guide, and mentor less experienced engineers.
• Participate in on-call rotation to provide support for business applications during business and off‑business hours.

Principal Platform Engineer – Azure Data, AI

Business Intelligence Developer

• To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education.
• Participate in a collaborative, team driven network and interact with multiple departments.
• Receive guidance and direction from team and management.
• Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities.
• Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures.
• Perform research and exploratory analysis on competitive intelligence and emerging trends in mobile banking domain involving quantitative and/or qualitative analysis
• Explore datasets with existing available technologies and tools
• Write code in SQL or Python to summarize and analyze data
• Group data, assess trends, and analyze and interpret results with some complexity
• Develop data dictionaries and STTM documentation to improve data usability
• May leverage data science techniques such as logistic regression, machine learning, or forecasting for more advanced insights
• Collaborate with business intelligence and data science team members
• Participate in team project planning and Agile/Kanban stand-ups
• Utilize effective written and verbal communication to document and present findings

Intern – Business Intelligence Analyst

Financial Planning and Analysis

• Provide basic financial consulting services to assist members and non-members with identifying their financial goals and objectives.
• Acts as a catalyst for the promotion and growth of NFFG products and services.
• Recommends appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Financial Group (NFFG) and subsidiaries.
• Manages moderate dollar volume and moderate member bases.

Financial Advisor

• Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports
• Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources
• Developing an understanding of business needs and objectives
• Solve a range of mostly straightforward problems with some increased scope and complexity
• Developing professional with basic skill set and proficiency with procedures and analysis techniques

Business Intelligence Analyst

DevOps Engineer

• Manage and automate OCP (OpenShift Container Platform) and ARO (Azure Red Hat OpenShift) cluster upgrades, ensuring alignment with upstream releases and zero-downtime rolling updates
• Configure tools like OADP (OpenShift API for Data Protection) to handle backup, restore, and failover across on-prem OCP and ARO regions
• Monitor compute, storage, and networking capacity to prevent bottlenecks in hybrid Kubernetes environments
• Define Service Level Indicators (SLIs) and Service Level Objectives (SLOs) specifically for cluster control planes and underlying cloud resources.
• Use and tune frameworks (e.g., Prometheus, Grafana) to surface actionable alerts and track core signals like latency, traffic, errors, and saturation
• Participate in on-call rotations to triage cluster-level issues (e.g., node evictions, Distributed ETC Directory (ETCD) latency, certificate expirations)
• Manage continuous deployment pipelines using ArgoCD or Flux to ensure declarative, reproducible configurations for all cluster workloads
• Abstract underlying Kubernetes complexities through self-service portals, standardized namespaces, and automated CI/CD guardrails
• Consult with development teams to resolve deployment failures, routing, and pod-crash issues
• Enforce Role-Based Access Control (RBAC) across environments, integrating with Active Directory or Azure Entra ID
• Implement platform-level security guardrails using OpenShift policies and Open Policy Agent (OPA) to automatically detect configuration drifts or vulnerabilities
• Integrate enterprise vaults or Azure Key Vault seamlessly with native OpenShift secrets
• Treat the platform as software by managing ARO clusters and underlying Azure resources using Terraform or Bicep
• Write automation scripts (Python, Go, or Ansible) to streamline common Day 2 configuration tasks like deploying custom operators, storage classes (e.g., ODF), and monitoring add-ons
• Collaborate with development, security, and operations teams to improve platform reliability and developer experience using iterative Agile processes and practices
• Create and maintain technical documentation, standards, and operational procedures using Docs as Code
• Support continuous improvement initiatives focused on scalability, resiliency, and automation of both on-prem and cloud environments

Platform Engineer – Site Reliability Engineering, SRE

Call Center Representative

• Responsible for supporting the operation of the risk function by identifying and assessing operational risks and controls
• Identify related control weaknesses or gaps and support business partners to develop approaches and solutions to mitigate identified weaknesses or gaps
• Provide advice to management based on this knowledge base
• Solve a range of straightforward problems with increased scope and complexity