Loyalty Sales

NBCUniversal

Retention Specialist for Comcast Business Services focused on customer loyalty and churn reduction. Resolving client issues and renegotiating service agreements for enhanced satisfaction.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer retention capabilities through effective communication and empathy, utilizing proficiency in billing tools and collaboration software to minimize churn and meet retention goals.

Highest-signal resume keywords

Customer RetentionSales - Customer AccountsProficiency in Billing ToolsProficiency in MS OutlookProficiency in MS Teams

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyProblem SolvingStrategic Thinking

Certifications & Qualifications

High School Diploma / GED

Industry Keywords

Churn MinimizationProduct BundlesClient Engagement

About the role

Key responsibilities & impact

Responsible for supporting customer retention for Comcast Business Services
Empathizes with clients to resolve outstanding issues and renew contracts
Minimizes churn by strategically offering product bundles
Proactively encourages retention by contacting clients at high propensity churn points
Meet or exceed budgeted retention goals

Requirements

What you’ll need

High School Diploma / GED
2-5 Years of relevant work experience
Sales - Customer Accounts required
Proficiency in Billing Tools
Proficiency in MS Outlook
Proficiency in MS Teams

Benefits

Comp & perks

Best-in-class Benefits to eligible employees
Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Professional development and training