Associate Technical Success Manager

New Relic

Associate Technical Success Manager facilitating customer onboarding and platform utilization at New Relic. Building technical relationships and supporting initial adoption in cloud environments.

Posted 7/6/2026full-timeRemote • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cloud Technologies, including AWS, Azure, or Google Cloud Platform, and possesses strong analytical skills to support customer onboarding and training. Proficient in technical communication and relationship building to enhance customer success and platform utilization.

Highest-signal resume keywords

Cloud Technology CertificationCustomer-Facing Experience in SaaSTechnical Knowledge of Cloud and ContainersProgramming Language FamiliarityExperience with AI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud TechnologyKubernetesJavaPythonSQL ScriptingCloud-Native TechnologiesProblem SolvingAnalytical SkillsPrompt EngineeringNatural Language Processing

Soft Skills

Strong Written CommunicationRelationship BuildingProactive AttitudeTechnical Concept Communication

Tools & Technologies

New RelicCloud EnvironmentsObservability Tools

Certifications & Qualifications

Cloud Technology CertificationBS in Computer Science or Computer Engineering

Industry Keywords

SaaSTech SectorCustomer SuccessTechnical OnboardingTraining Development

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaJavaScriptKubernetesNode.jsPHPPythonRubySQL

About the role

Key responsibilities & impact

Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value.
Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits.
Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage.
Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives.
Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.
Present platform capabilities and create new content; provide training to customers for ongoing proficiency.

Requirements

What you’ll need

BS or equivalent experience: Computer Science or Computer Engineering
Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
Cloud-Native Foundation: technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE)
Familiarity is desirable with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting for initial integration support and optimization)
At least 1 year of experience in a customer-facing role within SaaS or tech sectors
Skilled in communicating technical concepts clearly and building strong relationships
A proactive attitude toward problem-solving and customer success
Excellent analytical and problem solving skills
Experience with AI Tools; Experience in prompt engineering/natural language processing ("vibe coding") to efficiently retrieve information or develop solutions
Strong written communication skills.

Benefits

Comp & perks

Flexible working hours
Professional development opportunities