New Relic

Recruitment

• Partner closely with the Regional Recruiting team to create a positive candidate experience for our prospects and applicants, continuously innovating and improving ways to differentiate us as an employer of choice
• Coordinate all aspects of the interview experience from partnering with hiring managers and recruiters on scheduling, proactively and timely correspondence with candidates, and hosting candidates either virtually or in person to ensure a positive and seamless candidate experience
• Advise recruiters and hiring managers on best practices for candidate experience, leveraging your knowledge and research.
• Maintain and update candidate data accurately in our Applicant Tracking System
• Proactively communicate with key internal partners, providing timely updates or changes to schedule or process improvements
• Serve as a mentor or peer coach in solving unique situations or to support onboarding new team members
• Collaborate and support the larger TA & People team on projects as needed
• Support recruitment events, meet-ups, and other talent branding and event needs
• Conduct offer audits, manage req approvals, and assist with Jira tickets to support recruiting operations
• Act as a brand ambassador, demonstrating our values in all of your interactions

Talent Acquisition Coordinator

Backend Engineer

• Build, maintain, and scale backend services and their support tools
• Participate in architectural definitions with a high degree of innovation and creativity
• Work closely with product and experience teams to understand product specifications and influence the roadmap for the distributed tracing product at New Relic
• Create automation and tooling to make our systems more scalable and easier to deploy
• Work in an agile environment with a DevOps approach, teams build and maintain their own software, including participating in on-call rotations
• Use AI tools to accelerate your development workflow, from writing and reviewing code to investigating production issues and help the team adopt what works
• Embrace a culture of technical excellence and shared knowledge

Software Engineer II – Backend

Account Executive

• Responsible for selling to all stakeholders within new accounts and crafting strategies to win new logos.
• Collaborate with all New Relic sales support resources (e.g., executives, demand generation, solution consulting) to support prospect interests.
• Understand how to position New Relic to beat the competition.
• Driving Account Acquisition – Own territory and cultivate relationships with all pertinent stakeholders within target accounts to maximize sales into new accounts with the objective of being part of the customers’ long-term business solution.
• Identify customer needs and then configure an appropriate offering from our portfolio to meet those needs.
• Expanding Top of Funnel – Complement centralized marketing campaigns with own prospecting, develop relationships and alignment at multiple levels – C level executive sponsors, influencers, and day-to-day users. Establish positive relationships that drive interest.
• Driving Sales Execution – Use New Relic’s sales process to close large-scale, multi-year subscription-based deals. Prepare accurate forecasts, build a pipeline to cover bookings target, document activities in Salesforce, and perform other tasks necessary to drive revenue and communicate activities to sales management.
• Selling with Customer Focus – Diagnose each account’s business plan and existing technology stack. Review public information (e.g., new FDA approvals, executive appointments, press releases) for the company and its competitors to remain updated on potential demand triggers.
• Demonstrating New Relic Product Proficiency – Be proficient with a working knowledge across New Relic’s product lines.

Senior Account Executive – Enterprise Sales

Security Engineer

• Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly.
• Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization.
• Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals.
• Drive effective communication, collaboration and commitment across multiple stakeholders and disparate groups with competing priorities
• Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for each project.
• Facilitate productive meetings from small (3-5 people) to large (100 people or more).

Senior Technical Program Manager – Security & Identity

Technical Program Manager

Senior Technical Program Manager – PLG, Onboarding

• This role specifically will need to be a technical leader in the Java and .Net APM agents and Alerts (or able to ramp up quickly), eventually jumping in with agents such as Node, GO, PHP, Python
• Support New Relic customers by solving complex installation, configuration, and data exploration requests
• Increase your skill set through additional training and exposure to other programming languages featured in our product suite
• Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience
• Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS)
• This opening is for a position working day shift hours of 8am-5pm PT Mon-Fri. You may be located in ET, CT, MT or PT time zones and committed to working PT hours. Working occasional weekend days or holidays may be required on an as-needed basis

Technical Support Engineer – Java, .NET

Sales Development Rep

• The Hunt: Master outbound strategy. Generate new business opportunities within the ASEAN market through tailored cold calls, personalized emails, and savvy social selling.
• The Qualifier: Be the detective! Quickly understand customer pain points—what's keeping Indian CTOs and DevOps leads up at night?—and articulate exactly how New Relic solves it.
• The Strategist: Team up with your AEs to map target accounts across various sectors (Fintech, E-commerce, EdTech, and many more!), identify decision-makers, and craft irresistible outreach campaigns.
• The Accelerator: Diligently manage, nurture, and grow your prospect pipeline, turning early-stage curiosity into qualified, valuable meetings.
• The Closer (of Meetings): Consistently crush your daily, weekly, and monthly metrics for qualified meetings and pipeline contribution while delivering a stellar customer experience.

Sales Development Representative

Product Manager

• Design and battle-test list prices, discount curves, and price multiples for all existing and emerging technologies, with a specific focus on advanced AI capabilities and Compute Capacity Units (CCU).
• Build comprehensive financial models encompassing COGS, revenue projections, and gross margin impact to ensure all pricing and packaging decisions drive sustainable business growth.
• Develop and execute the transition frameworks (the "carrots and sticks") required to effectively and smoothly migrate existing customers from legacy pricing.
• Own the ongoing effectiveness of the CCU meter, ensuring it remains compelling in the observability market and drives both customer adoption and revenue expansion.

Director, Product Management – Monetization

• Build meaningful relationships with key stakeholders in your target accounts for the Nordic region.
• Partner with our marketing and demand generation teams on campaigns, while also developing your own strategies to engage prospective customers.
• Guide opportunities from initial conversation to close.
• Learn about your prospective customers' business goals and technology stacks.
• Develop a strong understanding of the New Relic platform.

Senior Account Executive – Enterprise Sales, New Business

Customer Success Manager

• Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value.
• Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits.
• Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage.
• Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives.
• Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.
• Present platform capabilities and create new content; provide training to customers for ongoing proficiency.

Associate Technical Success Manager

Solutions Engineer

• Secure the Technical Win: Partner closely with Sales teams to drive revenue opportunities, upselling new solutions, and expanding our Azure Consumption Revenue (ACR) footprint across strategic T1 and T2 accounts.
• Consult & Architect: Lead technical discovery sessions, deliver tailored Proof of Value (PoV/PoC) presentations, conduct structured architectural workshops, and craft compelling responses to RFX/RFIs.
• Establish Trusted Partnerships: Deeply understand our customers' business objectives and technical landscapes to build long-term relationships, helping them eliminate digital experience disruptions and realize maximum platform value.
• Evangelize Innovation: Actively champion new product capabilities to the market while channeling structured field feedback directly to New Relic Product Managers and Engineering leads to fuel future platform evolution.
• Collaborate Cross-Functionally: Expand the team’s operational reach by collaborating seamlessly with Solution Architects, Partner teams, and Customer Success colleagues to navigate enterprise complexity.

Senior Solutions Consultant

General

• Own the Renewal Lifecycle: Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams.
• Drive Account Growth: Focus on client retention and revenue expansion within your assigned book of business.
• Cross-Functional Collaboration: Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base.
• Support Strategic Initiatives: Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives.
• Optimize the Customer Journey: Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience.

Renewals Representative

Full-stack Engineer

• Work collaboratively on a team using agile practices to ship software incrementally with frequent customer feedback
• Design, develop, and deploy backend services in Java/Kotlin that process high-volume telemetry and alerting workloads, with reliability and customer impact top of mind
• Collaborate with product managers and engineers who specialize in high-throughput data streaming systems, computing infrastructure, design, UIs, and customer-facing APIs
• Implement exciting new Alerting features that affect our entire pipeline, and also help reduce tech debt and retire old architecture
• Advocate for architecture improvements, provide future direction, and clearly articulate reasons why while assessing tradeoffs
• Develop and deploy your code to customers multiple times per day
• Be part of a small team of engineers collectively accountable for the reliability and security of the team's software
• Write clean, well-tested, and maintainable code; participate in peer code reviews and contribute to internal technical documentation
• Maintain a work-life balance that enables you to thrive by leveraging flex time-off, ten weeks of paid parental leave, and our DataNerds4Good volunteer time off program
• Submit PRs to other teams' codebases with low friction by providing the context the team needs to understand and approve the changes

Senior Software Engineer – Alerts

Engineering Manager

• GTM Tech Stack Management: Integrate with and optimize the core Sales and Marketing technology stack (Salesforce, Clay, Boomi, Salesloft) in alignment with customer-centric initiatives.
• Workflow & AI Automation: Execute end-to-end automated workflows (lead scoring, routing, alerts) and deploy AI/ML solutions to scale business outreach efficiency.
• Data Integrity & Analytics: Manage data pipelines and routine hygiene (deduplication, enrichment) across systems; maintain dashboards to track key GTM metrics and deliver forecasting to leadership.
• Process Execution & Enablement: Work with Program teams to map GTM workflows and drive technical projects from requirements gathering through implementation and user adoption.

Manager, GTM Engineering – Automation, AI

• Build Relationships Face-to-Face: You will have frequent face-to-face meetings with clients, perfect for someone who thrives in social settings. You will focus on customers within the Northeast region, building genuine connections rather than just sending emails.
• Enjoy Autonomy and Trust: You will have the freedom to follow your instincts and make your own decisions. We trust you to manage your own schedule, balancing your home office time with necessary travel.
• Engage at the Highest Levels: You will navigate complex organisations and present to multiple decision-makers, including the "C-Suite," ensuring our value proposition is heard by those who matter most.
• Drive Market Impact: You will help companies across every size and vertical improve their customer experience and accelerate their time to market.