New Relic

Account Executive

• Build Relationships Face-to-Face: You will have frequent face-to-face meetings with clients, perfect for someone who thrives in social settings.
• Enjoy Autonomy and Trust: You will have the freedom to follow your instincts and make your own decisions.
• Engage at the Highest Levels: You will navigate complex organisations and present to multiple decision-makers.
• Drive Market Impact: You will help companies across every size and vertical improve their customer experience and accelerate their time to market.

Account Executive – Expansion

Program Manager

• Partner with organization leaders to build out strategic roadmaps for scoped programs: the Community Forum, Knowledge Base, and New Relic Platform Help Experience.
• Independently lead large-scale, ambiguous projects from planning to implementation, proactively identifying dependencies and the cascading impact of scope or schedule risks.
• Build and maintain each project’s artifacts and business documentation - such as but not limited to - problem definitions, business requirements, project plans, decision logs, communications plans (including field or launch announcements), and retrospectives.
• Create programmatic operational cadences and maintain a prioritized list of projects and enhancements for each functional area.
• Work with Engineering Managers to prioritize engineering backlogs within Jira, define project technical requirements, and oversee development progress.
• Provide guidance and delegate project-specific tasks to the team's Business Systems Analysts (BSAs).
• Track program performance metrics via Google Analytics, Tableau, and Salesforce dashboards and own quarterly business review (QBR) preparation.
• Design, standardize, and monitor data-driven customer feedback loops across multiple programs.
• Continuously improves existing processes and introduce new frameworks to break down cross-functional barriers.

Program Manager – Global Technical Services

Revenue Operations

• Establish and run the Rhythm of Business (RoB) for the Commercial organization, driving operational excellence and strict rigor across all field operations.
• Manage the weekly, monthly, and quarterly cadence of commercial and renewals team activities, including QBRs, forecasting, planning, and opportunity management.
• Ensure assigned Commercial and Renewals objectives are completed accurately and on time, aggressively monitoring the sales organization’s compliance with CRM data standards and process rigor.
• Act as a trusted advisor to the Global VP of Commercial and Sales leadership, shaping GTM strategy and supporting the global Product-Led Growth (PLG) motion.
• Represent the Commercial and Renewals business requirements in key cross-departmental initiatives, ensuring tight alignment between overarching business strategy and day-to-day operational processes.
• Strategize and enable the development of global standards, policies, and procedures to streamline operations for a high-volume, transactional sales environment.
• Optimize the end-to-end renewals lifecycle to actively improve customer retention rates, mitigate churn, and drive sustainable growth and expansion across our expansive long-tail business.
• Leverage historical trends, pipeline coverage data, and deal-specific knowledge to guide leaders during forecasting, driving highly predictable outcomes.
• Analyze customer health and consumption data to understand potential downgrade risks, collaborating with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategies.
• Build repeatable, complex analyses and operational models (using Excel/Google Sheets) that synthesize vast datasets to identify trends, consumption patterns, and product adoption.
• Manage and optimize reporting packages for team effectiveness, conducting rigorous metrics reviews with sales management to improve productivity and actionability.
• Lead projects focused on simplifying workflows, optimizing the CRM (Salesforce) experience, and driving efficiency throughout the Commercial and Renewals organization.

Senior Revenue Operations Manager, Commercial

• Build meaningful relationships with key stakeholders in your target accounts.
• Partner with our marketing and demand generation teams on campaigns and develop your own strategies.
• Guide opportunities from initial conversation to close.
• Learn about your prospective customers' business goals and technology stacks.
• Develop a strong understanding of the New Relic platform.

Account Executive – Enterprise Sales, French/Arabic

Backend Engineer

• As a New Relic Support Engineer you know more about our products than any other function
• Support New Relic customers by solving complex installation, configuration, and data exploration requests
• Increase your skill set through additional training and exposure to other programming languages featured in our product suite
• Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience
• Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS)

Technical Support Engineer – Java/.NET

Full-stack Engineer

• Own the New Relic query language stack including grammar parsing, compilation, and processing.
• Proactively participate in cross-functional committees to move the query language forward, ranging from collaborations with AI, Visualizations, and Data Processing teams.
• Build and maintain scalable distributed Java services and Petabyte-scale Infrastructure.
• Investigate and resolve critical performance, availability, and resiliency issues and risks in a multi-region, multi-cloud, multi-tenant distributed database.
• Working in an agile environment with a DevOps approach — the team builds and maintains their own software, including taking turns with being on-call.

Software Engineer – Query Language

Analyst

• Assists with global benefits management including regulatory compliance, and administration of benefits programs
• Proactively partners with key stakeholders in People Team (HR), Finance, and Procurement
• Ensures benefits programs provide a positive employee experience with education and clear communication
• Serve as a first line subject matter expert for US employee benefits queries, providing clear and accurate information
• Analyze benefits data, prepare reports, and provide insights to support decision-making and identify trends
• Understanding of US benefit management with an interest in expanding knowledge to other global regions in APJ and EMEA
• Experience with self-funding plan management in the US
• Experience with Workday Benefits module
• Experience assisting with time off, ADA, and leave programs (LOA)

Benefits Analyst – Contract

• Build Relationships Face-to-Face: You will have frequent face-to-face meetings with clients, perfect for someone who thrives in social settings. You will focus on customers within the Northeast region, building genuine connections rather than just sending emails.
• Enjoy Autonomy and Trust: You will have the freedom to follow your instincts and make your own decisions. We trust you to manage your own schedule, balancing your home office time with necessary travel.
• Engage at the Highest Levels: You will navigate complex organisations and present to multiple decision-makers, including the "C-Suite," ensuring our value proposition is heard by those who matter most.
• Drive Market Impact: You will help companies across every size and vertical improve their customer experience and accelerate their time to market.

Account Executive – Enterprise Sales

Customer Success Manager

• Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices
• Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions
• Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner
• Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly
• Exercise judgment within defined procedures and practices to determine appropriate action; build productive internal/external working relationships

Technical Success Manager

Product Manager

• Lead the enterprise maturity strategy for the Log Management product, identifying gaps and opportunities to ensure sustained high ROI.
• Construct a roadmap based on deep market research and customer interactions, with clear OKRs definitions.
• Partner closely with cross organizational field, engineering, and design teams to collaborate on requirements discovery and product development.
• Effectively manage dependencies, priorities, and plans across multiple teams and functions across New Relic to ensure alignment to meet business goals.
• Develop a comprehensive understanding of the New Relic Log Management product, including its core strengths, functional gaps, and competitive market positioning.
• Define a robust product strategy and release roadmap, ensuring the successful delivery of an initial suite of product capabilities.
• Cultivate strategic partnerships with key customers to establish a feedback loop for requirements validation, continuous improvement, and long-term satisfaction.

Product Manager – Log Management

Data Analyst

• Partner with HRBPs and cross-functional leaders to analyze, and present key trends across the end-to-end employee lifecycle (sourcing, hiring, engagement, performance, attrition).
• Assist in efforts to define, socialize, and govern a standard set of people metrics, reporting templates, and definitions to ensure a single source of truth and organizational consistency across all people data reporting.
• Help design, develop, and maintain reproducible and automated people analytics solutions (e.g., R Shiny dashboards) to empower the People team and leadership in building a best in class employee experience.
• Continuously research, evaluate, and implement emerging analytics tools, AI techniques, and innovative data visualization strategies to deliver smarter, faster, and more impactful insights to our stakeholders
• Maintain security models on products built within our People Analytics platform
• Actively contribute to the People Analytics strategy and roadmap development by providing high-impact insights on a quarterly basis for Quarterly Business Reviews.
• Proactively propose new metrics, research areas, and innovative strategies to improve people programs and measurement.

Data Analyst, People Analytics

Accountant

• Co-Build the Function: Partner with finance leadership to establish, automate, and scale our internal tax processes and strategies as the company expands globally.
• Project Management: Act as the primary project manager for external tax advisors, ensuring deliverables (like federal, state, and international tax returns) are accurate and on schedule.
• Tax Close & Provisions: Own the quarter-end and annual tax provision process (ASC 740), prepare tax journal entries, and perform flux analyses with a keen eye for detail.
• Audit & Notice Ownership: Project-manage responses to tax audits and notices, proactively gathering documentation and resolving inquiries efficiently.
• Curiosity-Driven Special Projects: Lead research and execution on special projects, including R&D tax credits, international expansion, transfer pricing, and state nexus evaluation.
• Process Automation: Constantly question the status quo. Identify manual bottlenecks in our current tax processes and implement modern, scalable software or workflow solutions.

Senior Tax Accountant

Engineering Manager

• Lead and Mentor: Manage and develop a team of software engineers, fostering their career growth through 1:1s, coaching, and performance management.
• Drive Execution: Oversee the team's software development lifecycle, ensuring timely and high-quality delivery of the product roadmap and managing the backlog of features and bug fixes.
• Partner on Product Strategy and Vision: Collaborate closely with Product Management, Design, and other engineering leaders to define the vision, strategy, and roadmap for the Logging UI.
• Drive Technical Strategy and Innovation: Define and execute the long-term technical vision for the team, making key architectural decisions, and creating an environment that encourages innovation and experimentation.
• Champion Engineering Excellence: Drive continuous improvement in engineering practices, processes, and quality. Promote best practices in software engineering, participate in design reviews, and ensure the creation of scalable and maintainable solutions.
• Foster a Healthy Team Culture: Build and maintain a positive, inclusive, and high-performance team environment where engineers feel empowered and motivated.

Senior Manager, Software Engineering – Logging UI

Pricing Analyst

• Drive revenue growth and optimize profitability by developing innovative pricing and commercial strategies
• Spearhead strategic pricing and commercial efforts to enhance commercial performance and unlock new revenue streams
• Translates market insights into actionable pricing initiatives by conducting in-depth market research, competitive analysis, and customer segmentation to understand competitive landscape and identify pricing opportunities and threats
• Transform complex datasets into clear, compelling insights that reveal key trends and drive more data-driven decisions
• Develop comprehensive business cases to drive alignment on the recommendations by closely collaborating with product, marketing, sales, and finance teams
• Lead or contribute to high-priority projects and initiatives requested by senior executives
• Own the execution of pricing and commercial decisions by delivering business requirements to cross-functional teams to ensure a successful launch

Account Executive – Expansion

Program Manager – Global Technical Services

Senior Revenue Operations Manager, Commercial

Account Executive – Enterprise Sales, French/Arabic

Technical Support Engineer – Java/.NET

Software Engineer – Query Language

Benefits Analyst – Contract

Account Executive – Enterprise Sales

Technical Success Manager

Product Manager – Log Management

Data Analyst, People Analytics

Senior Tax Accountant

Senior Manager, Software Engineering – Logging UI

Software Engineer – Query Language

Pricing Manager