Enterprise Solutions Engineer

NinjaOne

Enterprise Solutions Engineer working with NinjaOne's SaaS backup product. Responsible for technical support and partner liaison activities in a remote setting.

Posted 6/11/2026full-timeRemote • California, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

ATS Keywords

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Hard Skills

Technical Account ManagementSales EngineeringSupport EngineeringOffice 365 AdministrationGoogle Workspace AdministrationSaaSCloud Backup Systems

Soft Skills

Customer Centric ApproachCommunication SkillsCross-Time-Zone CollaborationAbility to Manage Multiple PrioritiesProblem SolvingTechnical Consultation

Industry Keywords

B2BSaaS IndustryManaged Service ProvidersProduct AdoptionTechnical Support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as a liaison between our partners and the internal team for all technical activities post launch
Work closely with the internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients
Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
Provide high-quality technical consultation and support to drive high level of client satisfaction
Assist partners in their upgrades and integration by providing technical support to ensure long-term success
Be the voice of the partners and work with internal team to manage clients’ feature request prioritization
Pro-actively advocate for NinjaOne’s product adoption by identifying opportunities in which our products can better fit with clients’ needs and technology

Requirements

What you’ll need

Minimum 3-5 years of Technical Account Management, Sales Engineering or Support Engineering experience in the B2B / SaaS industry
3+ years of experience with Office 365 or Google Workspace Administration
Customer centric approach with an ability to manage multiple priorities with rigor in a fast-paced environment
Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
Adept at cross-time-zone collaboration and coordination
Plus If You Have
Technical experience with SaaS solution distributors or Managed Service Providers (MSP’s)
Experience with cloud backup systems and/or similar technologies

Benefits

Comp & perks

medical
dental
vision
401(k) plan
life insurance coverage
PTO