NinjaOne

Full-stack Engineer

• Build high-quality software packages for our patching platform, including installer metadata, detection logic, and automation scripts.
• Analyze vendor installers (MSI, EXE, custom frameworks) to determine silent install parameters, upgrade behavior, and OS compatibility.
• Automatically detect new software versions from vendor websites.
• Develop endpoint-side scripts to download, install, upgrade, and verify third-party applications.
• Research vendor release patterns, installer technologies, and best practices for secure and reliable patching.
• Define and maintain packaging standards that improve consistency, reliability, and security across all supported applications.
• Continuously enhance our package catalog to reflect evolving IT and security requirements.
• Build one-off or urgent automation scripts in response to emerging vulnerabilities, vendor changes, or customer needs.
• Troubleshoot packaging issues, installer failures, and automation edge cases.
• Partner with Support and Engineering teams to resolve customer-impacting issues quickly and effectively.

Junior Software Packaging Engineer

Customer Success Manager

• Manage a portfolio of state, local government, and education clients
• Act as a trusted advisor to government IT leaders, school districts, and higher education institutions
• Identify opportunities to expand NinjaOne’s presence within public sector organizations
• Understand the specific challenges of SLED IT environments
• Build strong, long-term partnerships with public sector IT teams and procurement officials
• Work closely with NinjaOne’s legal and finance teams to navigate RFPs and contracts
• Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement
• Stay up to date on SLED technology trends, government initiatives, and education IT funding sources

Customer Success Manager – SLED

Marketing

• Develop and execute regional marketing plans tailored to the MSP ecosystem in close collaboration with sales, product marketing, business development, and community teams
• Align programs to quarterly goals and key personas across technical and business decision-makers
• Design and run integrated campaigns across multiple channels including account-based marketing, field events, direct mail, webinars, email nurtures, and community activations, with a strong focus on demand generation and strategic value positioning
• Own the full lifecycle of regional programs from planning to execution and performance reporting
• Manage logistics, vendor relationships, budgets, and lead flow coordination with the SDR team via Salesloft
• Lead field initiatives such as roadshows, peer group activations, third-party sponsorships, and executive-level experiences
• Execute high-quality events with 100+ attendees and ensure seamless delivery across complex programs
• Drive co-marketing efforts with top MSP partners by building joint plans, leading quarterly reviews, and delivering co-branded campaigns that highlight shared value and measurable ROI
• Stay current on MSP market trends, buyer behaviors, and the competitive landscape
• Share insights and optimizations with key stakeholders to drive continuous improvement

Regional Marketing Manager

Backend Engineer

• Lead the development of large-scale software applications, ensuring high quality and adherence to our quality-first standards
• Influence critical architectural decisions, ensuring that systems are scalable, maintainable, and aligned with business objectives
• Collaborate with cross-functional teams to align on technical decisions and drive improvements
• Mentor junior engineers, providing guidance on best practices and setting technical standards across projects
• Take ownership of technical initiatives, proactively address challenges, and drive improvements based on data reported by support teams
• Advocate for and implement quality assurance practices, ensuring the delivery of robust, high-performance software
• Contribute to additional responsibilities as needed to support the team’s success

Senior Software Engineer, Java

Account Executive

• Achieving sales and profitability objectives
• Growing wallet share within largest enterprise accounts
• Building and managing a multimillion-dollar pipeline of opportunities
• Pipeline building, prospecting, territory planning, and relationship development
• Managing full sales cycles from prospecting through close
• Conducting discovery calls, presentations, and demos with prospects
• Negotiating opportunity terms with leadership approval
• Collaborating with marketing, SDR, and other internal resources for territory coverage

Enterprise Account Executive

• Lead, coach, and develop a team of Enterprise Account Partners, setting clear goals, expectations, and growth paths for each team member
• Own team-level outcomes for retention, adoption, expansion, and customer satisfaction across the enterprise account portfolio
• Recruit, hire, and onboard EAPs; build a collaborative, accountable, and high-performing team culture
• Serve as an executive sponsor and escalation point for the most strategic accounts, engaging directly with C-level and senior stakeholders
• Drive consistency and quality across Executive Business Reviews (EBRs/QBRs), account planning, and customer engagement practices
• Partner with Sales, Product, Support, and Leadership to align account strategy with company objectives and deliver a seamless enterprise experience
• Own forecasting, reporting, and executive-level visibility into account health, risk, and expansion pipeline for the portfolio
• Build and scale repeatable playbooks, processes, and enablement to improve team efficiency and customer outcomes
• Collaborate with Sales and Customer Success leadership on account segmentation, coverage models, and territory planning
• Represent the voice of the enterprise customer in internal strategy and product roadmap discussions

Director, Enterprise CSM

Security Engineer

• Help define and evolve the vision for NinjaOne’s endpoint management and security capabilities.
• Contribute to and own key parts of the endpoint management and security roadmap.
• Drive product direction for features to identify security gaps, and remediate or protect against them.
• Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery.
• Engage with customers, MSPs, and internal teams to understand how endpoint management and security features are used in practice.
• Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard.
• Ensure capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively.

Product Manager – Endpoint Management, Security

Sales Development Rep

• Research potential clients, connect with and educate prospects, and qualify leads
• Conduct outreach through cold calls, emails, or social networking to schedule demos for Account Executive
• Grow individual book of business by proactively generating new qualified leads
• Identify, connect with, qualify, sort, and track leads
• Achieve and exceed various core metrics, quotas, and KPIs as set by the manager
• Demonstrate exceptional cold-call prospecting using consultative phone skills
• Utilize Salesforce to ensure activities are documented properly and opportunities are forecast accurately
• Maintain knowledge of market conditions and competitive activities

Sales Development Representative

Client Partner

• Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
• Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
• Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
• Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
• Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
• Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
• Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives

Enterprise Account Partner

• Research potential clients and connect with prospects
• Qualify leads through cold calls, emails, or social networking
• Schedule demos for your Account Executive
• Grow your individual book of business by generating new qualified leads
• Maintain knowledge of market conditions and competitive activities

Sales

• Lead, coach, and develop a team of Channel Account Managers and SDRs across North America
• Own the North America channel revenue number
• Drive day-to-day channel operations
• Partner closely with Account Executives to maximize channel-sourced pipeline
• Build and execute partner business plans with top-tier partners
• Run structured pipeline reviews, forecasting cadences, and performance reporting
• Work with channel marketing on co-branded demand generation
• Drive partner enablement across the portfolio
• Identify and act on growth opportunities within the existing partner base
• Represent the channel internally

Channel Sales Manager

• Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve sales goals
• Become a trusted advisor on NinjaOne’s products and conduct discovery calls, presentations, and demos with prospects
• Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts
• Identify key decision-makers and procurement processes to drive opportunities to a win
• Work with NinjaOne channel partners to identify prospective opportunities
• Partner with marketing, SDR, and other internal resources to plan territory coverage and prospect into net new accounts
• Build and manage a multimillion-dollar pipeline of opportunities
• Manage sales cycles from prospecting and discovery through close
• Accurately forecast opportunities in Salesforce to hit or exceed quota in a defined territory
• Other duties as needed

Engineering Manager

• Guide and grow the software development team
• Build new and maintain existing features
• Collaborate with product management and platform engineering teams
• Lead a growing, agile team of engineers

Manager, Software Engineering

• Develop and execute strategic marketing plans to drive growth in the public sector
• Identify and capitalize on trends and opportunities within the public sector
• Lead cross-functional teams and third-party agencies to create targeted messaging and positioning
• Build and nurture relationships with key internal stakeholders and external partners
• Design and execute partner marketing programs
• Analyze campaign performance across direct and channel-sourced pipeline
• Develop and manage budgets for marketing campaigns
• Represent NinjaOne at industry events and conferences
• Collaborate with extended marketing and channel teams to leverage best practices
• Provide regular updates and reports to senior management
• Uphold brand consistency by adhering to company branding and messaging guidelines

Public Sector Marketing Manager

• Hire, lead, mentor, and develop a team of Account Managers, providing guidance and support to help them achieve their goals
• Set and maintain KPIs and performance targets
• Conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth
• Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement
• Oversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention
• Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation
• Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks
• Implement strategies to enhance product adoption and reduce churn
• Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base
• Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey
• Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately
• Maintain detailed records of team performance, customer interactions, KPI's and growth metrics
• Regularly report on these metrics to senior management to facilitate data-driven decisions
• Act as a customer advocate, championing their needs and feedback within the organization
• Resolve customer issues and escalations, ensuring a high level of customer satisfaction

Junior Software Packaging Engineer

Customer Success Manager – SLED

Regional Marketing Manager

Senior Software Engineer, Java

Enterprise Account Executive

Director, Enterprise CSM

Product Manager – Endpoint Management, Security

Sales Development Representative

Enterprise Account Partner

Sales Development Representative

Channel Sales Manager

Enterprise Account Executive

Manager, Software Engineering

Public Sector Marketing Manager

Manager, Customer Success