Community Programs Manager

NinjaOne

Customer Advisory & Community Programs Manager at NinjaOne overseeing customer advisory boards and user groups while facilitating valuable connections among IT professionals.

Posted 6/17/2026full-timeRemote • Connecticut, Florida, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

program managementcustomer engagementexecutive supportcalendar managementcommunications managementevent logisticspeer group programmingcustomer feedback managementscheduling coordinationproject management

Soft Skills

organizational skillsprofessional communicationrelationship-buildingproactivedetail-orientedcollaborativeautonomytime managementpresentation skillscustomer support

Tools & Technologies

Microsoft OfficeGoogle WorkspaceCRM platformscommunity platformsAsanascheduling toolsproductivity suitesvirtual event platformscommunication toolsproject management tools

Industry Keywords

B2BSaaSMSPITexecutive-level engagementcustomer advisory boardsuser groupspeer-to-peer connectionscommunity activity monitoringprogram communications

About the role

Key responsibilities & impact

Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups, including meeting cadence, agenda development, logistics, participant communications, and post-session follow-up
Manage virtual and in-person event logistics for CAB sessions and user group meetups, ensuring a seamless, professional experience for every attendee
Provide operational and coordination support for MSP peer group programming, helping facilitate meaningful peer-to-peer connections across our partner community
Serve as a scheduling and coordination resource for executive-level advisory engagements, managing complex calendars and ensuring timely, professional communications with senior stakeholders
Capture, organize, and route customer feedback gathered across programs to the appropriate internal teams; close the loop with customers by communicating how their input is being actioned
Monitor and respond to community activity, ensuring customers feel heard, supported, and engaged between formal program touchpoints
Draft and send program communications including invitations, pre-read materials, meeting recaps, and follow-up action items with a tone and polish appropriate for an executive audience

Requirements

What you’ll need

3–5+ years of experience in program management, customer engagement, executive support, or a related field
exceptionally organized with demonstrated ability to manage multiple programs, complex calendars, and high volumes of communications simultaneously
polished and professional communicator; comfortable corresponding with and presenting to executive and C-suite audiences
experience as an executive assistant or in an executive-facing coordination role
familiarity with technical customers or audiences (IT, MSP, SaaS)
proficiency with calendar and scheduling tools, CRM or community platforms, and productivity suites (Microsoft Office, Google Workspace);
experience with Asana or similar project management tools is a plus
proactive and detail-oriented
warm, collaborative relationship-builder who earns trust quickly with customers and internal stakeholders
comfortable operating with autonomy in a fast-paced, high-growth B2B SaaS environment

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) plan
unlimited PTO