Enterprise Account Partner

NinjaOne

Managing and expanding relationships with NinjaOne's largest enterprise customers. Driving customer value and engagement while collaborating cross-functionally across teams.

Posted 6/29/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic enterprise SaaS accounts, driving customer retention and adoption through proactive account management and executive engagement. Skilled in leading Executive Business Reviews and translating technical capabilities into measurable business value.

Highest-signal resume keywords

Strategic Account ManagementExecutive Business ReviewsCustomer RetentionCross-Functional CollaborationBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS Account ManagementStrategic PlanningData-Driven InsightsAccount StrategyRisk Mitigation

Soft Skills

Executive CommunicationProactive Problem SolvingHighly OrganizedSolutions-Oriented

Tools & Technologies

IT OperationsEndpoint ManagementRMMSecurity

Industry Keywords

Enterprise TechnologyCustomer EngagementCross-SellUpsellAccount Health Monitoring

About the role

Key responsibilities & impact

Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives

Requirements

What you’ll need

Proven experience managing and growing strategic enterprise SaaS accounts in a customer-facing role
Experience partnering with executive stakeholders in complex enterprise organizations
Strong business acumen with the ability to translate technical capabilities into measurable business value
Demonstrated success leading Executive Business Reviews, strategic account planning, and enterprise customer engagement
Ability to navigate cross-functional organizations and influence outcomes internally and externally
Highly organized, proactive, and solutions-oriented with strong executive communication skills
Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) plan
unlimited PTO