Customer Success Manager – SLED

NinjaOne

SLED Customer Success Manager at NinjaOne ensuring public sector clients realize benefits of IT management solutions. Managing SLED account growth and acting as an advisor to government IT leaders.

Posted 7/16/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex sales cycles and building partnerships within the public sector, particularly in state and local government and education. Proficient in navigating procurement processes and utilizing Salesforce for customer engagement and revenue forecasting.

Highest-signal resume keywords

Salesforce ProficiencyGovernment Procurement ProcessesComplex Sales Cycle ManagementPublic Sector IT FrameworksCybersecurity Mandates

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Solutions SalesSales Cycle ManagementBudget Cycle UnderstandingCompliance Regulations KnowledgePublic Administration Knowledge

Soft Skills

Trusted AdvisorRelationship BuildingPartnership Development

Tools & Technologies

SalesforceCRM Best Practices

Industry Keywords

SLED IT EnvironmentsCybersecurity MandatesNISTCJISFERPAE-RateCARESARPAState/Local Grants

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a portfolio of state, local government, and education clients
Act as a trusted advisor to government IT leaders, school districts, and higher education institutions
Identify opportunities to expand NinjaOne’s presence within public sector organizations
Understand the specific challenges of SLED IT environments
Build strong, long-term partnerships with public sector IT teams and procurement officials
Work closely with NinjaOne’s legal and finance teams to navigate RFPs and contracts
Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement
Stay up to date on SLED technology trends, government initiatives, and education IT funding sources

Requirements

What you’ll need

Proven track record of selling IT solutions to state & local governments or education institutions
Strong understanding of government procurement processes, budget cycles, and compliance regulations
Experience in managing complex sales cycles within government and education organizations
Familiarity with public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants) is a strong plus
Bachelor’s Degree (Preferred) or equivalent experience in IT, Public Administration, Business, or a related field
Proficiency in Salesforce & CRM Best Practices

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) plan
unlimited PTO