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Senior Manager, Patient Navigation
NMDPSenior Manager overseeing patient navigation services and coordinating care for transplant patients in the NMDP network. Leading a team and driving operational efficiency for exceptional patient experiences.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
healthcare operations managementpatient navigation modelscase management principlesmedical insurance case managementcapacity planningquality assurance protocolskey performance indicators (KPIs)transplant capacity enhancementstaffing managementscheduling management
Soft Skills
leadershipstrategic directioncommunicationteam managementoperational efficiencyproblem-solvingcollaborationpatient advocacyservice deliveryinterpersonal skills
Industry Keywords
healthcare administrationpatient servicescall centerscare coordinationHIPAA regulationsoncologystem cell transplantationhealth disparitiesFederal insurance programsState insurance programs
About the role
Key responsibilities & impact- Responsible for the strategic direction, design, leadership and management of the outreach program, core navigation services and coordination between the NMDP network and the Patient Support Center.
- Overseeing the daily operations of a team dedicated to guiding patients and providers through complex treatment pathways.
- Creating a model for aligning services with transplant centers to enhance TC capacity and improve access to transplant.
- Manage staffing, scheduling, and capacity planning to ensure adequate coverage and efficient service delivery.
- Drive operational efficiency by monitoring and analyzing key performance indicators (KPIs).
- Establish quality assurance protocols to monitor interactions and ensure the delivery of exceptional service.
- Represent the Voice of the Patient as NMDP builds out a product strategy.
Requirements
What you’ll need- Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s preferred).
- Minimum of 7 years of experience in a healthcare operations management role, ideally within patient services, call centers, or care coordination environments. At least 4 years of people leadership experience.
- Knowledge of healthcare systems, terminology, patient navigation models, and HIPAA regulations.
- Partnership models for delivering shared care.
- Principles of case management and confidentiality.
- Medical knowledge of oncology and/or stem cell transplantation.
- Medical insurance case management and benefits, Federal and State insurance programs.
- Health disparities.
- Core Competencies for Oncology Patient and Nurse Navigation.
Benefits
Comp & perks- Healthcare coverage
- Retirement savings plans
- Paid time off
- Professional development opportunities